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Maxwell Ford

Austin, TX

Overview
Reviews
Vehicles
4.7
1,997 Reviews
Call Dealership (512) 916-2696
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5000 IH-35 S

Austin, TX

78745

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Showing 1,997 reviews

March 16, 2024

Do not buy car here or get it repaired at this dealership Bought my car here and got serviced and not happy More

by Safevet
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Martine
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Mar 19, 2024 -

Maxwell Ford responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 10, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Jim May Service Director jmay@maxwellford.com

March 16, 2024

Service department thoroughly inspects car and makes recommendations for repairs with estimated costs. Check in process is fast. All repairs were completed as agreed with no issues. More

by karenpernell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Mar 20, 2024 -

Maxwell Ford responded

Thank you Karen for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

March 15, 2024

I purchased a used F150 online. BEST process ever! Eddie Sifuentes answered every question I had and within 30 minutes, had me the offer I wanted in writing. They were even nice eno More

by Matt S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Sifuentes
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Mar 19, 2024 -

Maxwell Ford responded

That's fantastic to hear! We're thrilled that you had such a positive and efficient experience purchasing your used F150 online. Eddie and Fernando are dedicated to providing great service, and we're glad that they were able to meet your needs and expectations. Thank you for choosing us, and we look forward to welcoming you back in the future! If there's anything else we can assist you with, please don't hesitate to let us know.

March 14, 2024

Friendly staff, excellent service. Ms. Beltran was polite and helpful. She answered all questions easily. More

by tishagonzales13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
E Beltran
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Mar 16, 2024 -

Maxwell Ford responded

Thank you for sharing your experience! We're delighted to hear that you had a friendly staff and excellent service at the dealership. It's great to know that Ms. Beltran was polite, helpful, and able to answer all your questions easily. We're here to help and ensure your satisfaction with our services.

March 14, 2024

Great service! Lovely people. Made it super easy for a first time buyer. I would recommend this dealership to a friend More

by Christian.marcelli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mayra Mota , Greg Kimball, Steve Cargo
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Mar 16, 2024 -

Maxwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 13, 2024

Easy to schedule service. Never sure about tech capability. Quick lube places are faster but not rotating tires and providing safety/service checks. Quick service not possible More

by mtaustin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John service. Leo service writer.
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Mar 14, 2024 -

Maxwell Ford responded

We're glad to hear that you find it easy to schedule service with us. While quick lube places may be faster, we prioritize thoroughness and safety by providing tire rotations and comprehensive service checks. Recall repairs typically require leaving the vehicle with us to ensure all necessary work is completed properly and safely. We understand your concerns about tech capability and will strive to improve communication in that regard. Your feedback is invaluable to us.

March 13, 2024

I Highly recommend this Ford dealership, very professional, transparent, and high speed, ask for salesman Eddie Sifuentes. More

by Samsung1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Craig
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Mar 15, 2024 -

Maxwell Ford responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 13, 2024

Maxwell are great and the service process works well. 1 suggestion is that if the service duration extends beyond 60 mins the service agent should check in with the client to let them know what the eta m More

by Gregg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not get the lady’s name
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Mar 16, 2024 -

Maxwell Ford responded

Thank you for your feedback and for choosing Maxwell for your service needs! We're delighted to hear that you've had a great experience overall and that our service process works well for you. Your suggestion regarding checking in with clients if the service duration extends beyond 60 minutes is noted, and we appreciate your input. We're always looking for ways to improve our service, and your feedback helps us do just that. Thank you for bringing this to our attention, and we'll make sure to pass it along to our team. We're here to assist you and ensure your continued satisfaction with our services.

March 12, 2024

Megan Christensen in the service department was awesome! She was friendly and very helpful, making the entire process quick and easy. Thank you, Megan! More

by nbrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Christensen
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Mar 14, 2024 -

Maxwell Ford responded

We're thrilled to hear that Megan provided you with such awesome service in the service department! Being friendly, helpful, and efficient is what we strive for, and we're glad that Megan made your experience quick and easy. Thank you for your kind words, and we'll be sure to pass along your appreciation to Megan. We appreciate your business and look forward to serving you again!

March 12, 2024

Megan was extremely helpful and I thank her for all of her help making sure that the services was done in a reasonable time. More

by ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Christensen
Report | Print
Mar 14, 2024 -

Maxwell Ford responded

We're thrilled to hear that Megan provided you with exceptional service! Thank you for acknowledging her efforts in ensuring that your service was completed in a timely manner. We'll be sure to pass along your appreciation to Megan, and we're grateful for the opportunity to assist you. We're here to help!

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