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Maxwell Ford

Austin, TX

4.7
1,991 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 1,991 reviews

March 02, 2024

Everything went as promised. There wasn’t any presure by finance to sell me any extras. Hunter Howard is the type of sales person you will go back to as I did and is very knowl More

by Hoffman2974
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Howard
Mar 07, 2024 -

Maxwell Ford responded

We're delighted to hear that your experience at the dealership, particularly with Hunter, was positive. It's great that everything went as promised and that you felt comfortable without pressure during the finance process. Thank you for sharing your experience!

March 02, 2024

I had a horrible experience buying a car under $20,000 at Maxwell Ford. I had the money ready in cash to buy 2021 Nissans Rogue with a debit card. I did a debit card purchase prior to buying one at Maxwell F More

by JjangJC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Daniel Gonzales
Mar 29, 2024 -

Maxwell Ford responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 19, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Steve Cargo scargo@maxwellford.com

March 02, 2024

The sales people ripped me off and lied to me to my face. Every time I’ve gone to get my oil changed with a coupon they still add extra charges (unless I say something). One dude said oh you have a coupon bu More

by Garza.marc26
Recommend Dealer
No
Employees Worked With
All the salesman. Someone name Terry and named Diego. , Greg Kimball, Steve Cargo
Mar 30, 2024 -

Maxwell Ford responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 19, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Jim May Service Director jmay@maxwellford.com

March 01, 2024

Fast at attending to customers Fast at getting work done Customer service is at good standard More

by Prince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob , Greg Kimball, Steve Cargo
Mar 03, 2024 -

Maxwell Ford responded

We're delighted to hear that you experienced efficient and fast service, both in attending to customers and completing the work. Maintaining a good standard of customer service is important to us, and we're glad to have met your expectations. We appreciate your business and look forward to serving you again.

March 01, 2024

I want to thank Sandra and the finance office Gema for making my purchase possible and making sure my vehicle was ready and cleaned. I am so grateful for Sandra good customer service and her willingness t More

by elizabetharriaga77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
See my review
Mar 07, 2024 -

Maxwell Ford responded

We're thrilled to hear that Sandra and the finance team, especially Gema, provided you with excellent service and made your purchase possible. It's wonderful to know that Sandra's customer service and dedication to finding the right vehicle stood out. Thank you for sharing your positive experience!

March 01, 2024

Usually dealership service is slow. This was the quickest service I have had at a dealership. More

by bergeron_justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Evans
Mar 06, 2024 -

Maxwell Ford responded

We're glad to hear that we had a quick and efficient service experience. Fast service can certainly enhance overall customer satisfaction. Safe travels!

February 29, 2024

Horrible experience, service, and the car needed tons of repairs after purchasing. I do not recommend this dealership. More

by Al
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric
Mar 02, 2024 -

Maxwell Ford responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Aug 14, 2024 -

Maxwell Ford responded

My apology for this delayed response, but I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Djemma Kechichian dkechichian@maxwellford.com

February 29, 2024

Troy stepped in when our original contact person was unavailable. He listened to what we wanted and then found the perfect truck for us. He clearly explained everything about the truck and then walked u More

by Rosekathy55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Malovey
Mar 02, 2024 -

Maxwell Ford responded

It's wonderful to hear that Troy stepped in and provided an excellent experience, helping you find the perfect truck and guiding you through the purchase process. Establishing a connection to the point where you feel you made a new friend is a testament to the quality of service. Thank you for choosing us, and we're glad Troy made your experience memorable! Safe and happy driving in your new vehicle!

February 29, 2024

Eddie was very knowledgeable and on point. Was easy to work with and helped with financing the vehicle in my company name. More

by Jknapp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie
Mar 03, 2024 -

Maxwell Ford responded

We're glad to hear that Eddie was very knowledgeable, on point, and made the process easy for you. It's great that he assisted with financing the vehicle in your company name. We appreciate your business and look forward to serving you again in the future!

February 28, 2024

Megan my rep was very helpful and very professional. All things were done to my satisfaction. Further she maintained excellent communication. More

by rpreis1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan in Service
Mar 02, 2024 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that Megan provided helpful and professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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