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Maxwell Ford

Austin, TX

Overview
Reviews
Vehicles
4.7
2,061 Reviews
Call Dealership (512) 916-2696
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5000 IH-35 S

Austin, TX

78745

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Showing 2,061 reviews

April 16, 2024

Can't begin to start on discussing my horrific experience at the service department. Very disappointing. More

by Terry Christopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball, Steve Cargo
Report | Print
Apr 17, 2024 -

Maxwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. John Sullivan Service Manager jsullivan@maxwellford.com

April 15, 2024

Very dishonest rep. Will never use Maxwell again. Very dishonest. I plan to file a compliant with the state. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball, Steve Cargo
Report | Print
Apr 17, 2024 -

Maxwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Maxwell Ford responded

We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations.

April 13, 2024

Very friendly and great service! Maxwell Ford always makes buying and servicing vehicles so easy. More

by Tyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sommerville
Report | Print
Apr 16, 2024 -

Maxwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 12, 2024

It is always pleasant to visit Maxwell Ford service. Convenient time slots available, fair prices. More

by a.babkov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Report | Print
Apr 16, 2024 -

Maxwell Ford responded

We are thrilled to hear that you had a pleasant experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 11, 2024

Ben Beasley helped us out and made the process very simple. Very knowledgeable about the product! Very happy with my truck! More

by Mr. Flores
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Beasley
Report | Print
Apr 13, 2024 -

Maxwell Ford responded

Congratulations on your new vehicle! We are thrilled that Ben provided you with a simple sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

April 11, 2024

Muy buen trabajo. Muy complacido con el trabajo de la muchacha que me atendió. Le doy las mejores calificaciones muy atenta muy amable y muy buen trabajo. Perfecto tod More

by chuculumperez81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Muy buen trabajo de la muchacha que me atendió , Greg Kimball, Steve Cargo
Report | Print
Apr 13, 2024 -

Maxwell Ford responded

¡Qué bueno saber que estás muy satisfecho con nuestro trabajo y con la atención de la chica que te atendió! Nos alegra mucho recibir sus mejores calificaciones y saber que la encontró muy atenta, amable y que hizo un excelente trabajo. Siempre nos esforzamos por ofrecer un servicio de calidad y nos alegra mucho saber que cumplimos con sus expectativas. ¡Gracias por elegirnos y por tus amables palabras!

April 10, 2024

I had a pleasant quick and experience with Eddie! Hassel free, very professional and courteous! More

by dfilipiak.symmetry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Cargo
Report | Print
Apr 12, 2024 -

Maxwell Ford responded

It's fantastic to hear that you had a pleasant and quick experience and that Eddie provided professional and courteous assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 10, 2024

Excelente trabajo profesional que se realiza ahí el servicio es con calidad mientras uno espera en el salón te informa sobre el trabajo que están realizando en el vehículo y profesionales como principa More

by Erislandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Beltran, Greg Kimball, Steve Cargo
Report | Print
Apr 12, 2024 -

Maxwell Ford responded

Estamos encantados de saber que el servicio que recibió fue profesional y de alta calidad y que se le informó sobre el trabajo en su vehículo mientras esperaba. Es fantástico que hayas tenido una experiencia tan positiva con Cindy y nuestro equipo. Estamos aquí para asegurarnos de que continúe teniendo una gran experiencia con nosotros.

April 08, 2024

Took care of the oil change. I was in and out in less than an hour. More

by Jmshoemate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
47479 Alexander mcduf
Report | Print
Apr 10, 2024 -

Maxwell Ford responded

We are thrilled to hear that you had a speedy oil change experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 08, 2024

The service was Super fast and attentive. The service advisor communicated very well. Went in for regular maintenance on our F-150 Shelby and had a great experience. More

by MikeSlice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Apr 11, 2024 -

Maxwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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