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Maxwell Ford

Austin, TX

4.7
2,061 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 2,061 reviews

March 13, 2024

Maxwell are great and the service process works well. 1 suggestion is that if the service duration extends beyond 60 mins the service agent should check in with the client to let them know what the eta m More

by Gregg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not get the lady’s name
Mar 16, 2024 -

Maxwell Ford responded

Thank you for your feedback and for choosing Maxwell for your service needs! We're delighted to hear that you've had a great experience overall and that our service process works well for you. Your suggestion regarding checking in with clients if the service duration extends beyond 60 minutes is noted, and we appreciate your input. We're always looking for ways to improve our service, and your feedback helps us do just that. Thank you for bringing this to our attention, and we'll make sure to pass it along to our team. We're here to assist you and ensure your continued satisfaction with our services.

March 13, 2024

Easy to schedule service. Never sure about tech capability. Quick lube places are faster but not rotating tires and providing safety/service checks. Quick service not possible More

by mtaustin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John service. Leo service writer.
Mar 14, 2024 -

Maxwell Ford responded

We're glad to hear that you find it easy to schedule service with us. While quick lube places may be faster, we prioritize thoroughness and safety by providing tire rotations and comprehensive service checks. Recall repairs typically require leaving the vehicle with us to ensure all necessary work is completed properly and safely. We understand your concerns about tech capability and will strive to improve communication in that regard. Your feedback is invaluable to us.

March 12, 2024

Megan was extremely helpful and I thank her for all of her help making sure that the services was done in a reasonable time. More

by ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Christensen
Mar 14, 2024 -

Maxwell Ford responded

We're thrilled to hear that Megan provided you with exceptional service! Thank you for acknowledging her efforts in ensuring that your service was completed in a timely manner. We'll be sure to pass along your appreciation to Megan, and we're grateful for the opportunity to assist you. We're here to help!

March 12, 2024

Great service with a very courteous staff. They made me feel welcome and kept me informed regarding my service needs. More

by bruce.young20667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Mar 14, 2024 -

Maxwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 12, 2024

Megan Christensen in the service department was awesome! She was friendly and very helpful, making the entire process quick and easy. Thank you, Megan! More

by nbrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Christensen
Mar 14, 2024 -

Maxwell Ford responded

We're thrilled to hear that Megan provided you with such awesome service in the service department! Being friendly, helpful, and efficient is what we strive for, and we're glad that Megan made your experience quick and easy. Thank you for your kind words, and we'll be sure to pass along your appreciation to Megan. We appreciate your business and look forward to serving you again!

March 11, 2024

The agent was very helpful and knowledgeable. He kept me updated on my service advised me accordingly. More

by christin.copeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo Padilla
Mar 13, 2024 -

Maxwell Ford responded

We're delighted to hear that your service agent was helpful and knowledgeable, and kept you updated on your service. Thank you for choosing our services!

March 10, 2024

Prompt contact with sales rep. No pressure to buy. Found just what I wanted. Will shop there again. More

by tadebear399
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Jones
Mar 13, 2024 -

Maxwell Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. Thank you for your business and we look forward to the opportunity to assist you again in the future. Congratulations on your new purchase!

March 10, 2024

Eddie S. did a great job helping my son get a deal on a used car that met his starter car needs! Professional, friendly, and helpful! More

by David
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eddie S
Mar 13, 2024 -

Maxwell Ford responded

It's wonderful to hear that Eddie S. provided professional, friendly, and helpful assistance to help your son find a suitable used car. Safe travels for your son in his new car!

March 10, 2024

Service was quick and reasonably priced. Employees were cordial and polite. Would recommend to others. More

by Griffster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Cole
Mar 13, 2024 -

Maxwell Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 09, 2024

I decided to purchase my leased vehicle (which expired in Feb this year). Since I don’t know anyone on the sales side; so, I used Ford app to a request a sales associate. Nick Pohl responded my request. More

by Phyl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Pohl
Mar 13, 2024 -

Maxwell Ford responded

Thank you for sharing your positive experience with Nick. It's wonderful to hear that the process of purchasing your leased vehicle was straightforward and that Nick went above and beyond to address your concerns and ensure a smooth transaction. The attention to detail, like handling the license plates and registration paperwork, is a testament to the commitment to customer satisfaction. Safe and enjoyable driving in your recently purchased vehicle!

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