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Maxwell Ford

Austin, TX

Overview
Reviews
Vehicles
4.7
2,061 Reviews
Call Dealership (512) 916-2696
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5000 IH-35 S

Austin, TX

78745

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Showing 2,061 reviews

March 09, 2024

Eddie and the finance team were great. Detailing team let me down, even with 10 hours notice the vehicle was disgusting when I made the purchase. More

by mcstone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Sifuentes
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Mar 13, 2024 -

Maxwell Ford responded

We're glad to hear that Eddie and the finance team provided great service. However, we're sorry to hear that the detailing team let you down, especially after providing ample notice. Your feedback is valuable, and we appreciate you sharing your experience. Thank you for your feedback.

March 09, 2024

Maxwell Ford has been dependable, efficient, and effective when working on my vehicle for several different reasons over the past 4 years. More

by Laila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Have not interacted with management. Jackie Wiora was excellent.
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Mar 13, 2024 -

Maxwell Ford responded

Thank you for the kind words Laila! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 08, 2024

Jacob was very kind and responsive during service. He had a lot patience and was great with informing the customer of all possible information More

by Makenna Wallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Mar 10, 2024 -

Maxwell Ford responded

We're pleased to hear that Jacob provided kind and responsive service, demonstrating patience and keeping you informed throughout the process. Thank you for sharing your positive experience. We appreciate your kind words!

March 08, 2024

Good attention and communication from Jackie Wiora and John Sullivan, no relation. Good repairs from mechanics I never meet. More

by Ltmsullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Wiora , John Sullivan
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Mar 12, 2024 -

Maxwell Ford responded

It's wonderful to hear about the positive attention and communication from Jackie and John! It's always a good sign when the service team provides a great customer experience. Safe travels and enjoy your well-repaired vehicle!

March 08, 2024

I continue to get very good service out of Maxwell Ford as usual as the reason why I use them verses someone else More

by captinmidnight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Cargo
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Mar 13, 2024 -

Maxwell Ford responded

We're delighted to hear that you continue to receive very good service from Maxwell Ford and that it's the reason you choose us over someone else. Safe travels, and thank you for sharing your positive experience!

March 08, 2024

Maxwell Ford is clean, comfortable, professional in every sense. My salesperson Tyler really took care of me and made for an easy experience for all of us. More

by tylarchance415
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
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Mar 13, 2024 -

Maxwell Ford responded

We're delighted to hear that Maxwell Ford provides a clean, comfortable, and professional environment and that Tyler took care of you, making the experience easy and enjoyable. Safe travels, and thank you for sharing your positive experience at Maxwell Ford!

March 08, 2024

I am confident I will be back because of the high quality of customer service I received. More

by nunezjr.frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Mar 10, 2024 -

Maxwell Ford responded

We're pleased to hear that you received high-quality customer service, and we look forward to having you back. We appreciate your confidence in our services and strive to provide excellent experiences for our customers.

March 07, 2024

The service is always very quick and efficient. This is my go to spot for my oil changes. More

by jubril16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ebanks
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Mar 10, 2024 -

Maxwell Ford responded

We're pleased to hear that you had a positive experience with the service for your vehicle. Quick and efficient service is always a plus. Thank you for choosing our service!

March 06, 2024

Took my vehicle to get serviced. Was greeted immediately and taken care of. Wait time wasn't long. More

by ereyna93
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Walter
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Mar 10, 2024 -

Maxwell Ford responded

We're pleased to hear that you had a positive experience with the service for your vehicle. Quick and efficient service is always a plus. Thank you for choosing our service!

March 03, 2024

Each of my experiences in the service department have all been far from positive. I will not be returning to Maxwell Ford for servicing my car. More

by mckennacourtney12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’ve worked with two different reps during visits.
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Mar 29, 2024 -

Maxwell Ford responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 19, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Jim May Service Director jmay@maxwellford.com

Apr 19, 2024 -

mckennacourtney12 responded

Hi Jim, I have already emailed you directly at that address on March 7th. I will respond to that initial email so you can remedy the situation.

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