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Maxwell Ford

Austin, TX

Overview
Reviews
Vehicles
4.7
2,065 Reviews
Call Dealership (512) 916-2696
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5000 IH-35 S

Austin, TX

78745

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Showing 2,065 reviews

March 08, 2024

Jacob was very kind and responsive during service. He had a lot patience and was great with informing the customer of all possible information More

by Makenna Wallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Mar 10, 2024 -

Maxwell Ford responded

We're pleased to hear that Jacob provided kind and responsive service, demonstrating patience and keeping you informed throughout the process. Thank you for sharing your positive experience. We appreciate your kind words!

March 07, 2024

The service is always very quick and efficient. This is my go to spot for my oil changes. More

by jubril16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ebanks
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Mar 10, 2024 -

Maxwell Ford responded

We're pleased to hear that you had a positive experience with the service for your vehicle. Quick and efficient service is always a plus. Thank you for choosing our service!

March 06, 2024

Took my vehicle to get serviced. Was greeted immediately and taken care of. Wait time wasn't long. More

by ereyna93
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Walter
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Mar 10, 2024 -

Maxwell Ford responded

We're pleased to hear that you had a positive experience with the service for your vehicle. Quick and efficient service is always a plus. Thank you for choosing our service!

March 03, 2024

Each of my experiences in the service department have all been far from positive. I will not be returning to Maxwell Ford for servicing my car. More

by mckennacourtney12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’ve worked with two different reps during visits.
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Mar 29, 2024 -

Maxwell Ford responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 19, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Jim May Service Director jmay@maxwellford.com

Apr 19, 2024 -

mckennacourtney12 responded

Hi Jim, I have already emailed you directly at that address on March 7th. I will respond to that initial email so you can remedy the situation.

March 02, 2024

Everything went as promised. There wasn’t any presure by finance to sell me any extras. Hunter Howard is the type of sales person you will go back to as I did and is very knowl More

by Hoffman2974
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Howard
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Mar 07, 2024 -

Maxwell Ford responded

We're delighted to hear that your experience at the dealership, particularly with Hunter, was positive. It's great that everything went as promised and that you felt comfortable without pressure during the finance process. Thank you for sharing your experience!

March 02, 2024

The sales people ripped me off and lied to me to my face. Every time I’ve gone to get my oil changed with a coupon they still add extra charges (unless I say something). One dude said oh you have a coupon bu More

by Garza.marc26
Recommend Dealer
No
Employees Worked With
All the salesman. Someone name Terry and named Diego. , Greg Kimball, Steve Cargo
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Mar 30, 2024 -

Maxwell Ford responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 19, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Jim May Service Director jmay@maxwellford.com

March 02, 2024

I had a horrible experience buying a car under $20,000 at Maxwell Ford. I had the money ready in cash to buy 2021 Nissans Rogue with a debit card. I did a debit card purchase prior to buying one at Maxwell F More

by JjangJC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Daniel Gonzales
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Mar 29, 2024 -

Maxwell Ford responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 19, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Steve Cargo scargo@maxwellford.com

March 01, 2024

Usually dealership service is slow. This was the quickest service I have had at a dealership. More

by bergeron_justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Evans
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Mar 06, 2024 -

Maxwell Ford responded

We're glad to hear that we had a quick and efficient service experience. Fast service can certainly enhance overall customer satisfaction. Safe travels!

March 01, 2024

I want to thank Sandra and the finance office Gema for making my purchase possible and making sure my vehicle was ready and cleaned. I am so grateful for Sandra good customer service and her willingness t More

by elizabetharriaga77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
See my review
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Mar 07, 2024 -

Maxwell Ford responded

We're thrilled to hear that Sandra and the finance team, especially Gema, provided you with excellent service and made your purchase possible. It's wonderful to know that Sandra's customer service and dedication to finding the right vehicle stood out. Thank you for sharing your positive experience!

March 01, 2024

Fast at attending to customers Fast at getting work done Customer service is at good standard More

by Prince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob , Greg Kimball, Steve Cargo
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Mar 03, 2024 -

Maxwell Ford responded

We're delighted to hear that you experienced efficient and fast service, both in attending to customers and completing the work. Maintaining a good standard of customer service is important to us, and we're glad to have met your expectations. We appreciate your business and look forward to serving you again.

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