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Maxwell Ford

Austin, TX

Overview
Reviews
Vehicles
4.7
2,068 Reviews
Call Dealership (512) 916-2696
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5000 IH-35 S

Austin, TX

78745

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Showing 2,068 reviews

March 08, 2024

Maxwell Ford is clean, comfortable, professional in every sense. My salesperson Tyler really took care of me and made for an easy experience for all of us. More

by tylarchance415
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Report | Print
Mar 13, 2024 -

Maxwell Ford responded

We're delighted to hear that Maxwell Ford provides a clean, comfortable, and professional environment and that Tyler took care of you, making the experience easy and enjoyable. Safe travels, and thank you for sharing your positive experience at Maxwell Ford!

March 08, 2024

I am confident I will be back because of the high quality of customer service I received. More

by nunezjr.frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Mar 10, 2024 -

Maxwell Ford responded

We're pleased to hear that you received high-quality customer service, and we look forward to having you back. We appreciate your confidence in our services and strive to provide excellent experiences for our customers.

March 08, 2024

Good attention and communication from Jackie Wiora and John Sullivan, no relation. Good repairs from mechanics I never meet. More

by Ltmsullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Wiora , John Sullivan
Report | Print
Mar 12, 2024 -

Maxwell Ford responded

It's wonderful to hear about the positive attention and communication from Jackie and John! It's always a good sign when the service team provides a great customer experience. Safe travels and enjoy your well-repaired vehicle!

March 08, 2024

Jacob was very kind and responsive during service. He had a lot patience and was great with informing the customer of all possible information More

by Makenna Wallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
Mar 10, 2024 -

Maxwell Ford responded

We're pleased to hear that Jacob provided kind and responsive service, demonstrating patience and keeping you informed throughout the process. Thank you for sharing your positive experience. We appreciate your kind words!

March 07, 2024

The service is always very quick and efficient. This is my go to spot for my oil changes. More

by jubril16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ebanks
Report | Print
Mar 10, 2024 -

Maxwell Ford responded

We're pleased to hear that you had a positive experience with the service for your vehicle. Quick and efficient service is always a plus. Thank you for choosing our service!

March 06, 2024

Took my vehicle to get serviced. Was greeted immediately and taken care of. Wait time wasn't long. More

by ereyna93
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Walter
Report | Print
Mar 10, 2024 -

Maxwell Ford responded

We're pleased to hear that you had a positive experience with the service for your vehicle. Quick and efficient service is always a plus. Thank you for choosing our service!

March 03, 2024

Each of my experiences in the service department have all been far from positive. I will not be returning to Maxwell Ford for servicing my car. More

by mckennacourtney12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’ve worked with two different reps during visits.
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Mar 29, 2024 -

Maxwell Ford responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 19, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Jim May Service Director jmay@maxwellford.com

Apr 19, 2024 -

mckennacourtney12 responded

Hi Jim, I have already emailed you directly at that address on March 7th. I will respond to that initial email so you can remedy the situation.

March 02, 2024

Everything went as promised. There wasn’t any presure by finance to sell me any extras. Hunter Howard is the type of sales person you will go back to as I did and is very knowl More

by Hoffman2974
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Howard
Report | Print
Mar 07, 2024 -

Maxwell Ford responded

We're delighted to hear that your experience at the dealership, particularly with Hunter, was positive. It's great that everything went as promised and that you felt comfortable without pressure during the finance process. Thank you for sharing your experience!

March 02, 2024

The sales people ripped me off and lied to me to my face. Every time I’ve gone to get my oil changed with a coupon they still add extra charges (unless I say something). One dude said oh you have a coupon bu More

by Garza.marc26
Recommend Dealer
No
Employees Worked With
All the salesman. Someone name Terry and named Diego. , Greg Kimball, Steve Cargo
Report | Print
Mar 30, 2024 -

Maxwell Ford responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 19, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Jim May Service Director jmay@maxwellford.com

March 02, 2024

I had a horrible experience buying a car under $20,000 at Maxwell Ford. I had the money ready in cash to buy 2021 Nissans Rogue with a debit card. I did a debit card purchase prior to buying one at Maxwell F More

by JjangJC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Daniel Gonzales
Report | Print
Mar 29, 2024 -

Maxwell Ford responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 19, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Steve Cargo scargo@maxwellford.com

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