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Maxwell Ford

Austin, TX

4.7
1,994 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 1,994 reviews

February 01, 2024

Great customer service. Service team had me in and out in less than an hour. More

by Tristandv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Feb 02, 2024 -

Maxwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 01, 2024

Teally great customer service. Helpful with any questions or problems. Quality work done on time. More

by Jglynn.calalog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky, Greg Kimball, Steve Cargo
Feb 02, 2024 -

Maxwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 31, 2024

Jacob was great and walked me through the best options for my budget and timeline. More

by allison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Feb 01, 2024 -

Maxwell Ford responded

We're glad to hear that Jacob provided great assistance and helped you navigate the best options for your budget and timeline. Thank you for choosing us, and we appreciate your positive review!

January 30, 2024

Troy was tremendously helpful when we bought a car over the weekend. I'd definitely go back. And we felt like we got a decent deal too! More

by R.houk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Malovey
Feb 01, 2024 -

Maxwell Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 30, 2024

Service was quick. Service Rep Meagan #2 worked with me & was knowledgeable. A good experience. More

by Kilepj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with Meagan #2
Feb 01, 2024 -

Maxwell Ford responded

We're glad to hear that you had a quick and positive service experience with Meagan 2. We appreciate your feedback and your business!

January 30, 2024

John Rvans is the best Service Advisor you have. He communicates well, and goes above and beyond for his customers. Ad an HEB employee, this matters to me more than anything! Thanks John. Also, JT t More

by Connell94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Evans and JT the shope Foreman
Feb 02, 2024 -

Maxwell Ford responded

Thank you for your heartfelt appreciation! We're thrilled to hear about the exceptional service provided by John. It's great to know that he goes above and beyond to communicate effectively and meet your needs. We're also glad that JT, the foreman, provided personal assistance and played a crucial role in identifying and resolving issues with your vehicle. We appreciate your recognition and are here to provide outstanding service whenever you need us. Thank you for being a valued customer!

January 29, 2024

I love going t maxwell because their customer service is always 10/10! They always make sure I know exactly what is going on with my car and I appreciate that. More

by carreview55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Jan 31, 2024 -

Maxwell Ford responded

It's great to hear that you consistently receive excellent customer service at Maxwell! Clear communication about your car's status is essential, and it's wonderful that the team at Maxwell ensures you're well-informed. Safe driving!

January 29, 2024

First time using service dept. Jacob Ebanks was excellent to work with. Quick and friendly process. Listened to my concerns. Listed down the recalls and my one concern with noise f More

by Seg003@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ebanks
Feb 01, 2024 -

Maxwell Ford responded

It's great to hear that your first experience with our service department, particularly with Jacob, was excellent. Quick and friendly service, along with addressing your concerns and identifying issues like the alternator bearings, are crucial aspects of providing top-notch service. We appreciate your feedback. Safe travels, and we look forward to serving you again!

January 28, 2024

Painless effortless great experience Eddie Sifuentes was sales guy. We connected over internet and we found the car id been looking for all over Texas. Gave me a great price and had it already to go when I More

by DadaPanda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Sifuentes
Jan 30, 2024 -

Maxwell Ford responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 27, 2024

Excellent customer service, polite, courteous service- Jackie. Prompt and finished work as promised. Will return. More

by Ford Explorer 2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie- Service Dept.
Jan 30, 2024 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that Jackie provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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