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Maxwell Ford

Austin, TX

Overview
Reviews
Vehicles
4.7
1,995 Reviews
Call Dealership (512) 916-2696
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5000 IH-35 S

Austin, TX

78745

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Showing 1,995 reviews

January 27, 2024

Excellent customer service, polite, courteous service- Jackie. Prompt and finished work as promised. Will return. More

by Ford Explorer 2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie- Service Dept.
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Jan 30, 2024 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that Jackie provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 25, 2024

Jackie Wiora always does a fantastic job as my service advisor. Using her for several years. Will recommend her. More

by mhalfmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Wiora
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Jan 26, 2024 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that Jackie provided fantastic assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 25, 2024

Megan was very helpful and let me know all the was going on and going to happen next! More

by Karl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
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Jan 26, 2024 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that Megan provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 24, 2024

Amazing service from both John Evans and the service team. We bring all of our service trucks and personal vehicles here More

by JHERNANDEZ48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Evans , Greg Kimball, Steve Cargo
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Jan 26, 2024 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that John and our service team provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 24, 2024

Jackie in service was fantastic! She handled the issue quickly and professionally. Thank you very much!! More

by matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
Report | Print
Jan 26, 2024 -

Maxwell Ford responded

We're delighted to hear that Jackie in service was fantastic, handling the issue quickly and professionally. Thank you for sharing your positive experience. We appreciate your feedback and look forward to serving you in the future. Safe and happy driving!

January 24, 2024

My experience was great with the Service Dept. My experience with the finance department/ business manager wasn’t so good because unbeknownst to me he made 3 credit checks to check rates for a More

by SueParten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew in Service Department (he was great)
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Feb 02, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at brolls@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Bryson Rolls Finance Director brolls@maxwellford.com

January 24, 2024

Megan II was great. Kept me informed about my truck. Maxwell is always good on getting me in for service in a timely manner. More

by gbrownpac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan II
Report | Print
Jan 26, 2024 -

Maxwell Ford responded

We're pleased to hear about your positive experience with Megan II, who kept you informed about your truck, and Maxwell, who ensured timely service appointments. Thank you for choosing us, and we appreciate your kind words about our team!

January 24, 2024

Fast and convenient service with clean facilities, refreshments, Wi-Fi and affordable prices on oil changes More

by Scottroberson965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ebanks
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Jan 25, 2024 -

Maxwell Ford responded

We're delighted to hear that you had a fast and convenient service experience with clean facilities, refreshments, Wi-Fi, and affordable prices on oil changes. We appreciate your positive comments and look forward to serving you again!

January 23, 2024

Fast and furious, very good service, I like it. And I’m coming back to do it again. More

by Jaar1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Magen
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Jan 25, 2024 -

Maxwell Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 23, 2024

Andrew is the best! I’ve been seeing him for the last 3 years and he’s been amazing! More

by Casjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Jan 25, 2024 -

Maxwell Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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