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Maxwell Ford

Austin, TX

4.7
2,067 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 2,067 reviews

March 01, 2024

I want to thank Sandra and the finance office Gema for making my purchase possible and making sure my vehicle was ready and cleaned. I am so grateful for Sandra good customer service and her willingness t More

by elizabetharriaga77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
See my review
Mar 07, 2024 -

Maxwell Ford responded

We're thrilled to hear that Sandra and the finance team, especially Gema, provided you with excellent service and made your purchase possible. It's wonderful to know that Sandra's customer service and dedication to finding the right vehicle stood out. Thank you for sharing your positive experience!

March 01, 2024

Fast at attending to customers Fast at getting work done Customer service is at good standard More

by Prince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob , Greg Kimball, Steve Cargo
Mar 03, 2024 -

Maxwell Ford responded

We're delighted to hear that you experienced efficient and fast service, both in attending to customers and completing the work. Maintaining a good standard of customer service is important to us, and we're glad to have met your expectations. We appreciate your business and look forward to serving you again.

February 29, 2024

Horrible experience, service, and the car needed tons of repairs after purchasing. I do not recommend this dealership. More

by Al
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric
Mar 02, 2024 -

Maxwell Ford responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Aug 14, 2024 -

Maxwell Ford responded

My apology for this delayed response, but I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Djemma Kechichian dkechichian@maxwellford.com

February 29, 2024

Troy stepped in when our original contact person was unavailable. He listened to what we wanted and then found the perfect truck for us. He clearly explained everything about the truck and then walked u More

by Rosekathy55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Malovey
Mar 02, 2024 -

Maxwell Ford responded

It's wonderful to hear that Troy stepped in and provided an excellent experience, helping you find the perfect truck and guiding you through the purchase process. Establishing a connection to the point where you feel you made a new friend is a testament to the quality of service. Thank you for choosing us, and we're glad Troy made your experience memorable! Safe and happy driving in your new vehicle!

February 29, 2024

Eddie was very knowledgeable and on point. Was easy to work with and helped with financing the vehicle in my company name. More

by Jknapp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie
Mar 03, 2024 -

Maxwell Ford responded

We're glad to hear that Eddie was very knowledgeable, on point, and made the process easy for you. It's great that he assisted with financing the vehicle in your company name. We appreciate your business and look forward to serving you again in the future!

February 28, 2024

Maxwell Ford takes care business when it comes to maintenance and in my case, handling recall repairs. Their Service department is just unbelievable, this place runs like a Swiss watch. All the Servi More

by Brokeandpennyless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo Padilla-Service Advisor
Mar 02, 2024 -

Maxwell Ford responded

Thank you for taking the time to share your positive experience with Maxwell Ford's Service department. We're delighted to hear that you received excellent service during your visit. It's fantastic to know that the team, including your Service Advisor Milo and the mechanics, provided friendly, efficient, and professional assistance. We appreciate your kind words and are glad that your recall repair was completed in a timely manner. Wishing you safe and pleasant travels, and we look forward to serving you again!

February 28, 2024

The girl who attended me was super sweet and the service was quick. Will definitely get my service done from now on at Maxwell More

by Kourtney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cindy , Greg Kimball, Steve Cargo
Mar 02, 2024 -

Maxwell Ford responded

It's fantastic to hear that you had a positive experience at Maxwell Ford and that the service was quick. The fact that the staff member attending to you was super sweet is a nice touch. Thank you for choosing Maxwell Ford, and we look forward to providing excellent service for you in the future! Safe travels!

February 28, 2024

Megan my rep was very helpful and very professional. All things were done to my satisfaction. Further she maintained excellent communication. More

by rpreis1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan in Service
Mar 02, 2024 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that Megan provided helpful and professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 28, 2024

Saw a truck online. Inquired about it. Test drive went well and smooth. Now I’m a proud owner of a nice used f150. Wonderful truck. Thanks for all your help Nick More

by Carfzam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Mar 02, 2024 -

Maxwell Ford responded

Congratulations on your new F-150! We're thrilled to hear that your experience, from inquiring online to the test drive, went smoothly. Nick will surely appreciate your kind words. Safe and happy driving in your new truck!

February 28, 2024

Wonderful customer service provided by Jacob. He was very personable and the mechanical service went by fairly quickly! I will most certainly be returning again! More

by Sarah
Recommend Dealer
Yes
Employees Worked With
Jacob Ebanks
Mar 02, 2024 -

Maxwell Ford responded

Thank you for sharing your positive experience with Jacob and the mechanical service at the dealership! We're thrilled to hear that Jacob provided wonderful customer service and that the service process went smoothly. We appreciate your business, and we look forward to serving you again in the future!

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