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Maxwell Ford

Austin, TX

4.7
1,997 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 1,997 reviews

January 23, 2024

Fast and furious, very good service, I like it. And I’m coming back to do it again. More

by Jaar1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Magen
Jan 25, 2024 -

Maxwell Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 23, 2024

Andrew is the best! I’ve been seeing him for the last 3 years and he’s been amazing! More

by Casjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Jan 25, 2024 -

Maxwell Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 22, 2024

Our service manager was Zach Pugmire. He is very knowledgeable and handled our case with courtesy and professionalism. His communications were prompt and effective. Zach deserves 5 Stars More

by myownpatty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Pugmire
Jan 26, 2024 -

Maxwell Ford responded

We're delighted to hear that your service manager, Zach, provided knowledgeable and courteous assistance, handling your case with professionalism. It's great that his communications were prompt and effective. Thank you for giving Zach a 5-star rating. We appreciate your positive review and look forward to serving you in the future. Safe and happy driving!

January 18, 2024

Our service rep was great! She made sure to give me all the information on what recalls i had and wjat it would take to get them done More

by Macblazer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie, Greg Kimball, Steve Cargo
Jan 23, 2024 -

Maxwell Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 18, 2024

Got my maintenance done recently. Fast service, friendly staff and great price. Completed all my requests More

by buaa_wjy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Jan 23, 2024 -

Maxwell Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 18, 2024

I rarely get good service here. I only come here for oil change and recalls if needed. Unreasonably expensive. But thankfully for this visit, Milo was great and professional. He did More

by janielpz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Milo
Feb 29, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at jsullivan@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. John Sullivan, Service Manager

January 18, 2024

Every time I come to this dealership for service, I explain ahead of time that my prepaid maintenance covers full synthetic oil, and all but once the wrong oil was put in my truck requiring me to spend More

by sup3rst3alth
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Millo
Apr 05, 2024 -

Maxwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. John Sullivan, jsullivan@maxwellford.com

January 17, 2024

Good service with a quick turnaround. Service advisor was very helpful. Good advice for future maintenance. More

by Dale.klein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sommerville
Jan 19, 2024 -

Maxwell Ford responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 17, 2024

Painless process. Quickly in and out. Informative. Work with me on the trade in and cost of vehicle. More

by Donny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Malovey, Greg Kimball, Steve Cargo
Jan 19, 2024 -

Maxwell Ford responded

It's great to hear that your car-buying process was painless, quick, and informative. Working with you on the trade-in and cost of the vehicle adds to a positive customer experience. Enjoy your new vehicle and safe travels!

January 16, 2024

I can’t speak for sales, but Maxwell Ford Service is the best I have ever used in 20 years of driving Fords. I never have issues, staff is professional, efficient, and courteous. The techs do great work. Th More

by Sharkhunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert in Service
Jan 19, 2024 -

Maxwell Ford responded

It's wonderful to hear about your exceptional experience with Maxwell Ford Service and your praise for our professionalism, efficiency, and courtesy. Thank you for highlighting the excellent work of our techs and mentioning Robert, with whom you worked today. Safe travels and continued satisfaction with your Ford!

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