
Maxwell Ford
Austin, TX
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Our service manager was Zach Pugmire. He is very knowledgeable and handled our case with courtesy and professionalism. His communications were prompt and effective. Zach deserves 5 Stars He is very knowledgeable and handled our case with courtesy and professionalism. His communications were prompt and effective. Zach deserves 5 Stars!! We had no dealings with the 2 management people listed in this survey. Therefore, we have no ratings for these 2 names. More
Our service rep was great! She made sure to give me all the information on what recalls i had and wjat it would take to get them done She made sure to give me all the information on what recalls i had and wjat it would take to get them done More
I rarely get good service here. I only come here for oil change and recalls if needed. Unreasonably expensive. But thankfully for this visit, Milo was great and professional. He did I only come here for oil change and recalls if needed. Unreasonably expensive. But thankfully for this visit, Milo was great and professional. He did great explaining everything. More
Every time I come to this dealership for service, I explain ahead of time that my prepaid maintenance covers full synthetic oil, and all but once the wrong oil was put in my truck requiring me to spend explain ahead of time that my prepaid maintenance covers full synthetic oil, and all but once the wrong oil was put in my truck requiring me to spend even more time waiting for them to redo it. More
I can’t speak for sales, but Maxwell Ford Service is the best I have ever used in 20 years of driving Fords. I never have issues, staff is professional, efficient, and courteous. The techs do great work. Th best I have ever used in 20 years of driving Fords. I never have issues, staff is professional, efficient, and courteous. The techs do great work. They are so good that I plan to buy my next Ford from them, just because I’d like to think the buying experience will be on par with the service center experience. Today I specifically worked with Robert. More