Mayse Automotive Group - Service Center

Warranty work Service department was great to work with. They scheduled the appointment, determined the issue and ordered the needed parts. When they discovered the Service department was great to work with. They scheduled the appointment, determined the issue and ordered the needed parts. When they discovered the part was on back order they worked with me to schedule a new appointment when the part arrived. They made it extremely easy. More

Don't schedule an oil change! When I purchased my vehicle and was told I would receive four free oil changes, the salesman made it very clear that would need to schedule my oil cha When I purchased my vehicle and was told I would receive four free oil changes, the salesman made it very clear that would need to schedule my oil change, unless I came in on a Saturday, which would be first-come-first-serve. When I received my first coupon for a free oil change in the mail, it very clearly said "schedule your next oil change on our service website." So when I went to the website to schedule my oil change, I clicked the option that VERY CLEARLY said "oil/filter change." The first available appointment was two weeks out. So one can only imagine my frustration when I drive all the way from Springfield to Aurora for my confirmed, scheduled appointment, only to be told "we don't take appointments for oil changes," and "we're about two hours out right now." Maybe that seems like a small deal, but my schedule does not have the time to waste three hours to get an oil change, when it was very clear I should make an appointment. Don't tell customers that. Don't put it on your website. Easy fix, but seriously people. Poor customer service. More

vehicle recall Everyone there is always very friendly and helpful. And above all else in my opinion, always very punctual. When it's time to trade vehicles again May Everyone there is always very friendly and helpful. And above all else in my opinion, always very punctual. When it's time to trade vehicles again Mayes is where we will go. More

New car! Great experience, beautiful car. We've bought cars from David Brown before and he does a wonderful job explaining everything and making you feel spec Great experience, beautiful car. We've bought cars from David Brown before and he does a wonderful job explaining everything and making you feel special. (of course, the check we left behind would make anyone feel special). Thanks guys, we love the car. More

Recall repairs and estimate on driver seat malfunction Recall repairs were completed. The Service Consultant indicated that a $97.00 labor fee would be required to check out the defective driver seat. I Recall repairs were completed. The Service Consultant indicated that a $97.00 labor fee would be required to check out the defective driver seat. I agreed to pay the labor fee. Approximately 2 hours late the Service Consultant advised me that there was a broken weld on the seat, and that the repair would be approx. $1300.00, and indicated that he could order the parts ( a new seat frame) today. I declined, and asked for a copy of the repair estimate. I later discovered that the estimate included approx. $230.00 of maint. service that I had declined on a previous visit!! The Service Consultant did not appear interested in helping me to challenge this broken weld as a GM warranty/safety recall issue. More

Drop in Had a recall and difficult to change light out. Stopped by to schedule appointment and got worked right in while I waited. While I know they can't alw Had a recall and difficult to change light out. Stopped by to schedule appointment and got worked right in while I waited. While I know they can't always do that, it was sure a welcome surprise. Excellent team at Mayse! Tops in my book. Did a test drive while I waited. Will definitely be back to purchase another vehicle. More

always a pleasant experience I love those guys, always so professional, courteous and an amazing job with highest quality of service rendered each and every time. I tell all my f I love those guys, always so professional, courteous and an amazing job with highest quality of service rendered each and every time. I tell all my friends. More

Helpful, convenience, customer service Shawn was excellent to work with. I initially had to cancel my appointment due to a family emergency. When I went to reschedule my appointment online Shawn was excellent to work with. I initially had to cancel my appointment due to a family emergency. When I went to reschedule my appointment online I had to extend it out due to not being able to get off work. Shawn called me the next day and asked if they could send someone to pick it up and drop off a vehicle. Great job and excellent customer service. More