This was our first car-buying experience, and we had been to 4 other dealerships before coming to Mazda of Wesley Chapel. Charlie had a great and friendly personality, and was transparent through the entire process, something we didn't find at other dealerships with the sales managers or the process. His stories about discussions with the "office" during negotiations were endearing and took the edge off of what can be a hard conversation.
Once we had a deal, the financing was expeditious and clear with Tony, even at the end of the shift. Because our final detailing couldn't be scheduled until the next day, they gave us a free rental of one of their nicest models to take overnight. Overall, we had a great experience. The only downside was the temporary facilities, which will be address shortly. Go see Charlie for your next car!