I found myself in the unfortunate position of having to buy a car. Even more unfortunate for me, I'm extremely picky-I know what I want and am unwilling to settle for less. After countless hours of research, my decision was made on a CX-5. I found one online, and the same day I inquired about it, I received a call from the internet sales manager, Matt Lawson. After a couple of weeks of test drives, texting, and a lot of laughs (yes, car buying can be fun), I happily drove away with my brand new CX-5 for a fair price. Every single person at Mazda Knoxville was nice to me. The salespeople that weren't trying to sell me a car chatted with me while I waited on paperwork, etc. Jeff, in the finance department, was particularly helpful. I was having an issue with my infotainment screen the next day, so I sent Matt a text. He did everything he could to help me figure out the problem. He had already made the sale--he could have just ignored me and made me wait until the service department was open, but that's not the kind of people you deal with at Mazda Knoxville. I don't plan on buying another car for at least a decade or so, but when I'm in the market again, I'll zoom-zoom back to Mazda Knoxville.