Mazda Of Lodi

DON'T GO THERE !!!! Waste of time. GO STRAIGHT TO RAMSEY MAZDA. This is the worst dealer i ever went to ! Sales/service manager (Jeff) is the worst person to talk to about your car. I went there because thi MAZDA. This is the worst dealer i ever went to ! Sales/service manager (Jeff) is the worst person to talk to about your car. I went there because this dealer is most convenient for me. I was pretty sure that my oxygen sensor failed. I went there and advised that this may cause issue. After 3 hours I was called to the window and I was told that nothing is wrong with my car. I received $100 bill to pay which i refused and asked for test drive with somebody. The guy came and took me for a ride (he was on driver seat). OMG I was feeling that he is trying to make me an idiot... He never reached even 35 m/h and for any shaking/jerking I tried to point to him he was saying that is the way he drives(?) I asked to switch seats. Once I accelerated and pretty clearly showed him what I was talking about he agreed that something is wrong with my car. Came back to the dealer and went home. After couple of hours they called me and said that they changed oxygen sensor and car is ready for pick up (couple of hours before I told them about o2 sensor... I missed day at work because they don’t provide loan car...) Four days later, when my wife was going to work car stopped and oil leaked. She called for road assistance and they towed it away to Mazda of Lodi (unfortunately) I tried to call corporate to move my car to the other dealer but advised that I would have to pay for towing. I was trying to get some information from dealer about what failed in my car but only received info that they need to replace half of the engine. Even Jeff (manager) couldn't tell me what happened. I was trying to negotiate a loan car with Jeff but this guy is really difficult to work with. He is ignorant and makes you feel like you are nothing to him. One day he just walked away while I was still talking to him leaving me in the middle of the facility. Other time he was rude on the phone and telling me that I should take my car to some other dealer and pay towing fees. After about two weeks they called me to pick up my car. I came there around 7pm when service was closed. I signed warranty papers and received keys to my car. Once I got to my car I realized that its extremely dirty! Black stains on the light interior, black scratches on the door, oil stains on body, disgusting dust all over... Once I got a chance to drive the car I realized I have the same issue as before with o2 sensor. Got home called corporate and explained everything. Lady from cust service called Jeff and explained my concerns. He stated that HE took the car for a test drive and everything worked good (am I an idiot?) I gave up, next day I took it to the Ramsey Mazda. Left my car for couple of days and asked to check work done by Mazda of Lodi. After couple of days they called me back said that Oxygen sensor failed and they fixed couple of things Mazda of Lodi did wrong. Now my car finally runs the way it should. Thank you Ramsey Mazda! BTW I have 42000 miles on it so it's still under warranty... More

I give Mazda of Lodi a 5 star because,I recently purchased a preowned Certify 2008 Mazda 3..My salesman Rick helped me out and made everything so easy and smooth. I recommend this dealer and their s purchased a preowned Certify 2008 Mazda 3..My salesman Rick helped me out and made everything so easy and smooth. I recommend this dealer and their staff everybody is friendly and nice you feellike family... Thanks Mazda of Lodi i love my zoom zoom .. More

I gave this dealership 5 across the board because of the amazing service. The staff, including Charlie Garcia was extremely friendly and went about and beyond to please their customers. We visited the dea amazing service. The staff, including Charlie Garcia was extremely friendly and went about and beyond to please their customers. We visited the dealer to trade in our car for a new lease and the turn around was simply amazing. We were so impressed with the professionalism with the staff at Mazda of Lodi. The price we were given for our CX9 was incomparable to the other dealers. Our overall experience was a very pleasant one and I would highly recommend this dealer. The customer service was perfect!! More

As soon as I walked in, the salespeople were very attentive and polite. They were able to quickly target the model car I was looking for according to my needs. Once I decided on what I wanted, the attentive and polite. They were able to quickly target the model car I was looking for according to my needs. Once I decided on what I wanted, the leasing process was fast & smooth-I spent much less time on the paperwork process than in my previous experiences in other car dealers. Very satisfied with my entire experience. More

I just bought my first car, and Charlie was the only salesman of all the dealerships I looked at who didn't pressure me, but instead let me make my own decision. He dealt with my honestly, and fairly, salesman of all the dealerships I looked at who didn't pressure me, but instead let me make my own decision. He dealt with my honestly, and fairly, and made sure not to waste my time. He told me from the beginning what he could and couldn't offer me, and it was really a pleasure to do business with him. More

I had originally seen my 2011 Mazda 3 online before coming in to purchasing it and had went to a competitor (Ramsey Mazda) before hand, but had not liked the atmosphere or the sales people. As soon as coming in to purchasing it and had went to a competitor (Ramsey Mazda) before hand, but had not liked the atmosphere or the sales people. As soon as I left Ramsey, I had someone call and check if the car was available. Ken spoke with us explained it was a technically a used loaner vehicle, but none the less 2011 and it was on his showroom floor. As soon as we got there, Ken was as helpful as can be in explaining the pricing, warranty, vehicle features. With out a hitch, I was able to negotiate the price I had wanted and drove the car off the loft the same day. I am very pleased with the customer service I have received and look forward to recommending family and friends to Mazda of Lodi. More

This is my second lease with Mazda of Lodi and i feel great about my decision to lease again. They are great! Friendly and honest (seriously!) I'm glad that I got a great offer - My love my experience wi great about my decision to lease again. They are great! Friendly and honest (seriously!) I'm glad that I got a great offer - My love my experience with Mazda vehicles as well. I'm happy to have my 2011 mazda 6! More

excellent service no pressure sales took time out to describe the vehicle no pressure with haggling and worked a fair price went over all dashboard controls with daughter would highy recommend to friend describe the vehicle no pressure with haggling and worked a fair price went over all dashboard controls with daughter would highy recommend to friends or others very happy with mazda hope for a long and happy journey More

I did my homework prior to visiting dealers for a Maita. Mazda of Lodi was my last attempt before taking a break from the sale's pressure. The experience of buying a new car can take the joy out of why you Mazda of Lodi was my last attempt before taking a break from the sale's pressure. The experience of buying a new car can take the joy out of why you are there in the first place. Not so with Mazda of Lodi. Jeff the manger happened to be in the showroom when I arrived and after a brief introduction he handed me off to Ken Kopack. As we talked about the car, I got to know Ken. I think his varied sales background gave him a unique style. I felt as if I was talking with a friend about why I wanted to buy the M-5. When it came to settling on the price it wasn't that back and forth with the manager. Jeff told Ken if I wanted the car, this is what we can do. It was fair and I bought it. Since buying the car I met Joe and Dave in the service department as well as a few other employee's. I'm please with the car and the dealer and I highly recommend Mazda of Lodi. Vincent J. Occhino More