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Mazda Thousand Oaks

Thousand Oaks, CA

4.8
128 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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3500 Auto Mall Dr

Thousand Oaks, CA

91362

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Showing 128 reviews

February 26, 2026

It was perfect. Easy scheduling, easy drop off, easy pick up. All good! JC did a great job! More

by Bruce.Lipsig
Recommend Dealer
Yes
Employees Worked With
JC
Feb 26, 2026 -

Mazda Thousand Oaks responded

Thank you for the 5-star feedback. It’s wonderful to hear that scheduling, drop-off, and pick-up were effortless for your Mazda CX-5 service. We look forward to assisting you again. Roger Chammas rchammas@browningautogroup.com

February 25, 2026

They both were amazing in getting me set up with my new car. Give them a salary raise for their great work they do! More

by Austinnaftel
Recommend Dealer
Yes
Employees Worked With
Matt and JC
Feb 25, 2026 -

Mazda Thousand Oaks responded

Thrilled to hear our team made getting you into your new Mazda seamless. They’ll be delighted by your generous praise. Thank you for choosing Mazda. Roger Chammas rchammas@browningautogroup.com

February 24, 2026

The long drive to the dealership was worth it ! Listened to my needs and was very respectful More

by ROSEMARIEORNELAS1
Recommend Dealer
Yes
Employees Worked With
Mathew Heller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Heller
Feb 24, 2026 -

Mazda Thousand Oaks responded

Thank you for making the trip. We’re glad Mathew listened carefully to your needs and treated you with respect. Enjoy your Hyundai and feel free to reach out if we can help again. Roger Chammas rchammas@browningautogroup.com

February 23, 2026

I wish I had gotten a clean car back. Yes, it was a little dirty from the rain. Anytime you take your car in for service. Receiving a clean car makes all the difference. More

by RICHARD
Recommend Dealer
Yes
Employees Worked With
Kyler I believe.
Feb 26, 2026 -

Mazda Thousand Oaks responded

Quality customer service is always our number one priority, and we apologize for the lack of car wash. Thank you for choosing Mazda Thousand Oaks, we look forward to having you as a valued customer for many years to come! Roger Chammas rchammas@browningautogroup.com

February 21, 2026

It was ok. Didn't like that they do a video. Waste time doing that instead of focusing on the actual service. The video was inaudible and I prefer to see writte More

by TO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Feb 25, 2026 -

Mazda Thousand Oaks responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Roger Chammas rchammas@browningautogroup.com

February 21, 2026

Kyler was very helpful and made sure my car was taken care of. My service was completed fast and I was on my way in no time. More

by tburrow94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Heller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyrone Burrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issac Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaquelyn Shraibati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2026 -

Mazda Thousand Oaks responded

Thank you for sharing your experience with our team and how we took care of your Honda Ridgeline so efficiently. It’s great to know you were back on the road promptly and we look forward to assisting you again. Roger Chammas rchammas@browningautogroup.com

February 21, 2026

JC was excellent. Helpful JC was professional all the way. Communicated well about the car issue and status. Made it an easy experience. And good manner about him. More

by JKKOENIGSBERG11
Recommend Dealer
Yes
Employees Worked With
JC
Feb 22, 2026 -

Mazda Thousand Oaks responded

We’re glad to hear our service advisor’s professionalism and clear communication made your Mazda service smooth and straightforward. Thank you for trusting us with your vehicle. Roger Chammas rchammas@browningautogroup.com

February 21, 2026

Nice except I was surprised that my first service on my new car was not complimentary. When I called to make an appointment I do not recall if I specifically asked if my first service would be free, but I More

by GUYROB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember.
Feb 22, 2026 -

Mazda Thousand Oaks responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Roger Chammas rchammas@browningautogroup.com

February 16, 2026

One week after purchasing the car, my right tire was low. There was a screw in tire. I thought it would be good customer service for Mazda to pay for the tire as the screw could have been there when I bought More

by MACKC208
Recommend Dealer
No
Employees Worked With
Service manager
Feb 20, 2026 -

Mazda Thousand Oaks responded

Mack. Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Roger Chammas rchammas@browningautogroup.com

February 15, 2026

Everything went fine and we they searched til they found the car we wanted. Rey happy with the experience. More

by BOOKER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyrone Burrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2026 -

Mazda Thousand Oaks responded

It’s wonderful that Tyrone could help locate the Mazda CX-50 you wanted. We’re happy to hear the process went smoothly. Enjoy your new CX-50 and thanks for sharing your experience! Roger Chammas rchammas@browningautogroup.com

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