Mazda of Amarillo

horrible experience My fiancé and I recently purchased a car from Fenton Mazda from Sam. It had a few spots that needed to be touched up and we were promised they would g My fiancé and I recently purchased a car from Fenton Mazda from Sam. It had a few spots that needed to be touched up and we were promised they would get it fixed. We took it maybe a week later for it to get fixed and when we came to pick up the car it looked like someone just painted over the spots with nail polish that didn't even match the color of the car. We complained and Sam promised to get it fixed right. He gave us the name and number to Chaz, which is the guy that was doing the touch up job. He came and buffed off the paint he had put on there and said he would fix it again. He said numerous times he was coming but he ended up standing us up and having excuse after excuse. He even reassured us that he would not be able to make the touch up look like there was nothing ever there. In my opinion if you can't do a touch up job then you are in the wrong profession. Finally I call Sam and tell him we need someone else to do the job because this Chaz guy was horrible and unprofessional, Sam said he would tell the manager to give me a call back. After still not hearing anything from Sam or a manger, we called again and finally the told us to bring the car in on Wednesday January 25 2017. They called and said the car was ready on Friday January 27 2017 so my fiancé went and picked it up only to find the same crappy paint job and a new scratch that was not there before we took in the car! We have had the worst experience with this dealership. Let me add we purchased this car December 2 2016 and we have been battling this for over a month. We complained again saying this is still wrong and even mentioned the new scratch and they claim there is nothing they can do about it now. Would not recommend anyone going here! More

Tommy was my service advisor and I highly recommend them I cant describe how easy it was for my oil change appointment. it took shorter than expected to finish it too!!! All the people were friendly and easy I cant describe how easy it was for my oil change appointment. it took shorter than expected to finish it too!!! All the people were friendly and easy to communicate with. They didn't try and push stuff on me either. I do recommend them for all your mazda needs!!! More