Mazda of Amarillo

I took my Lexus RX 350 back to the dealership to get the new tires that I purchased a few days after the sale because they had to order them. I can understand that. I was also told that while they had my ca new tires that I purchased a few days after the sale because they had to order them. I can understand that. I was also told that while they had my car for 2 days that they would buff out some of the scratches and fix a piece of chrome trim that was loose on the bottom of the driver side door, detail the entire vehicle inside and out and fill up my gas tank for the inconvenience. When I picked up my car the only thing that was done was the tires. I also had to go back to the dealership prior to getting my tires to cancel a $4000 warranty that I didn't ask for and it wasn't disclosed to me at the time of purchase. The car comes with a 4 year/50k mile bumper to bumper warranty from Lexus. I didn't need a warranty. The car has a transferrable warranty from Lexus. When I brought this to the finance manager's attention he immediately asked me to sign a document to cancel the warranty and would then send the information to ANB Bank to credit that amount back to my account. Which has not happened yet. I am very disappointed that I feel taken advantage of by a local dealership that I trusted would stand by their word. I was sadly mistaken. I don't know if they think because I am a single Asian mother of two teenage boys that I don't know anything about cars because I do. I am in the customer service industry and I am appalled at how this was handled. I spent over $52k dollars on my car and was promised all the things listed and I am sure now that all I got was new tires. I didn't even get a second key and they said they could get one for another $270 dollars. Buyers beware of Mazda of Amarillo. I will gladly change my stance on this if they step up and do the right thing but as of right now, I would not recommend doing business with this dealership! More

ALWAYS READ THROUGH YOUR CONTRACT BEFORE YOU SIGN IT. ALWAYS!! YOURE BOUND TO THE AGREEMENT YOU MAKE FOR THE DURATION OF THE LOAN. A LOT CAN HAPPEN IN 60 MONTHS. READ. THROUGH. THE. CONTRACT!!!!! ALWAYS!! YOURE BOUND TO THE AGREEMENT YOU MAKE FOR THE DURATION OF THE LOAN. A LOT CAN HAPPEN IN 60 MONTHS. READ. THROUGH. THE. CONTRACT!!!!! More

Kenny Hayhurst and Brandon Hargis figured out what we wanted and got it for us! They were professional, friendly, and helpful in every way! wanted and got it for us! They were professional, friendly, and helpful in every way! More

Nice service from Rage and the dealer personnel. Rage pay attention to the details to make the process more easy Rage pay attention to the details to make the process more easy More

The service shop was able to fit me in and get my car ready for a long road trip. Very grateful for their thorough evaluation and care of my vehicle. ready for a long road trip. Very grateful for their thorough evaluation and care of my vehicle. More

Professional, courteous, straightforward without being pushy. Listened to me and responded to my concerns making the transaction easy. pushy. Listened to me and responded to my concerns making the transaction easy. More

Eddie trotter was an amazing salesman. Great customer service,very friendly. Highly recommended. A+ service Great customer service,very friendly. Highly recommended. A+ service More

I didn’t think it was possible for me to get approved on a car since my credit is horrible! But not only was I approved but I got a brand new Mazda!!!!! The team there was professional, courteous, and atten a car since my credit is horrible! But not only was I approved but I got a brand new Mazda!!!!! The team there was professional, courteous, and attentive to my needs. I will definitely be back! More