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Mazda of Claremont - Service Center

Claremont, CA

4.7
370 Reviews

370 Reviews of Mazda of Claremont - Service Center

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March 29, 2024

Excellent customer service. Amy is wonderful. Excellent communication. Love the videos without them I may not have gotten everything done. More

by mhonold5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Mazda of Claremont responded

Thank you so much for your excellent review and rating of our Service Department. We are so pleased to hear that you enjoyed our transparency video. If you have any questions, please don't hesitate to reach out.

March 29, 2024

In my experience, my service advisor lacked friendliness. Wasn't rude, but I'd appreciate more warmth. They attributed my car's problems to an after-market matter and mentioned how they should have charge More

by zzzzzzzzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy Felix
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Mazda of Claremont responded

Hello, My name is Roy Wells,Service Manager at Mazda of Claremont. I'm very sorry and disturbed to hear about your last visit here. Could you kindly reach out to me at your earliest convenience so that I may discuss this matter with you? I would appreciate that. Thank you

March 28, 2024

So glad we found Claremont Mazda. We will always bring our car here. Friendly, honest and great communication. More

by moonfamily2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Mazda of Claremont responded

Thank you for allowing us to earn your business and posting a review. We're happy to read about your great experience. Please let us know if there's anything else we can do for you. We look forward to working with you in the future!

March 26, 2024

I had a good experience at this dealership for the first time and the process of having to go through with getting the parts and cost was straightforward. More

by KEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Mazda of Claremont responded

Thank you for the 5-star rating! We're pleased that our team provided you with great service during your visit. We appreciate your recommendation and look forward to seeing you again!

March 23, 2024

Mazda of Claremont always provides great customer service at this location. Will always bring my vehicle here for service. More

by AESCOBAR149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Ramirez
Mar 25, 2024 -

Mazda of Claremont responded

Thank you for your excellent review; we are happy to pass along your comments to Martin and the team here at Mazda of Claremont! If you ever need anything else from us, please feel free to give us a call or stop by. Have a wonderful day!

March 23, 2024

Place is clean, staffs are respectful, negotiated price is better than we expected and sales was done professionally. More

by Hal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ershadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Garcia-Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riza Amiri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Augie Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vander Urzua, Julissa Banuelos, Francisco Hernandez, Charlie Lagua, Ram Tehrani
Mar 25, 2024 -

Mazda of Claremont responded

It's absolutely great to know that our team at Mazda of Claremont was able to provide you with an outstanding experience. We're all about addressing your needs first and we appreciate your recommendation!

March 23, 2024

Very efficient and fast. Great communication with video, email and text messages. Polite mechanics and service managers. More

by trbomchugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Mazda of Claremont responded

Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

March 21, 2024

The dealer acted fast to get me the car I wanted with a couple of add-ons. Amazing experience at this dealership; always smooth and educational process. Their team are all professionals More

by AMIREIZADKHAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Garcia-Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riza Amiri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arash Himmat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco Hernandez, Rudy Soto, Andrew Navarro, Chris Hernandez
Mar 21, 2024 -

Mazda of Claremont responded

We're so happy to hear that our staff exceeded your expectations. We are always more than happy to assist you if anything else comes up.

March 21, 2024

Martin was extremely professional and knowledgeable. He answered all of my questions thoroughly. I really appreciate the video showing me what was assessed. My car is usually done on an hour and I als More

by Kfigoten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Mar 21, 2024 -

Mazda of Claremont responded

Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

March 20, 2024

The dealer acted fast to get me the car I wanted with a couple of add-ons. More

by DAVID@HEYBOWFAM.COM
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Various
Mar 21, 2024 -

Mazda of Claremont responded

What a great review! Thanks so much for taking the time to rate and review your positive experience! We look forward to working with you again!

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