Roy Wells
Roy Wells at Mazda of Claremont
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Roy Wells

Service Manager

Mazda of Claremont

667 Auto Center Drive
Claremont, CA 91711

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4.8
44 Reviews
4.8

44 Reviews

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44 Reviews of Roy Wells

May 10, 2024

Dealership Rating
Employee Rating

We really enjoyed our experience service was easy to make an appointment and quick when we got there. Very affordable for us. We will come again More

by GOLDINGBUNGALOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2024

Mazda of Claremont responded

Thank you for your business and posting a review. We're happy to read about your great experience in our service department. Please let us know if there's anything else we can do for you. We look forward to working with you in the future!

April 27, 2024

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Employee Rating

My car was missing parts that could have caused an accident and I still waiting on my refund 3 weeks later. Will never come back to this location. Bolts that hold my tires on were not there and my oi More

by aschirm03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 29, 2024

Mazda of Claremont responded

We're so sorry to hear about this experience. This is not characteristic of our team or the service we strive to provide. We appreciate you allowing us to cover your repairs at another dealer and your refund was mailed out last week. We understand your frustration, and apologize for your inconvenience.

April 24, 2024

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Great service department fast and friendly service and very up front with pricing and labor rates which I greatly appreciate very much. I will definitely be back to service my CX-5 Turbo. More

by ryan.zubiate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2024

Mazda of Claremont responded

We are thrilled to read your great review and recommendation. Thank you! Please don't hesitate to reach out if you have any questions.

April 21, 2024

Dealership Rating
Employee Rating

Amazing experience! Scheduling the appointment was quick and easy. Service was thorough and complete with a video. Thank you! I’ll be back! More

by 4lindaherr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2024

Mazda of Claremont responded

Thank you so much for your excellent review and rating of our Service Department. We are so pleased to hear that you enjoyed our transparency video and the ease of scheduling your appointment. If you have any questions, please don't hesitate to reach out.

March 21, 2024

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Employee Rating

The dealer acted fast to get me the car I wanted with a couple of add-ons. Amazing experience at this dealership; always smooth and educational process. Their team are all professionals More

by AMIREIZADKHAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2024

Mazda of Claremont responded

We're so happy to hear that our staff exceeded your expectations. We are always more than happy to assist you if anything else comes up.

March 16, 2024

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Employee Rating

Check in for service was efficient and fast. They listened to my needs and told me they would update me before they did anything. I liked the video they emailed me about what they saw under my More

by Nancy Stuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 18, 2024

Mazda of Claremont responded

Thank you so much for your excellent review and rating of our Service Department. We are so pleased to hear that you enjoyed our transparency video. If you have any questions, please don't hesitate to reach out.

February 27, 2024

Dealership Rating
Employee Rating

Mr. Roy Wells went above and beyond for me and to be honest I was a bit skeptical since my last service didn’t go so well. He assured me that things will be different and I am glad that he did not disap More

by Ripper1.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 28, 2024

Mazda of Claremont responded

Thank you for your confidence in Mazda of Claremont and for allowing us to earn your business. We are thankful to have you as a customer and will share your kind words.

February 15, 2024

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Employee Rating

Both service techs were great. The service manager went over and beyond to make sure I was happy. Thank you More

by srzoeday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 16, 2024

Mazda of Claremont responded

Thanks so much for taking the time to rate and review us! We're so glad you enjoyed working with our team and that you were happy with the level of service you received. Please let us know if there's anything more we can do for you.

January 28, 2024

Dealership Rating
Employee Rating

These guys work wonders! Offer best pricing, convenience and are straight forward through the whole process, don’t hesitate to do business with them. More

by Carl
Recommend Dealer
Yes
Jan 29, 2024

Mazda of Claremont responded

It's great to know that our team at Mazda of Claremont was able to provide you with an outstanding experience. We're all about addressing your needs first and we appreciate the recommendation! Please don't hesitate to reach out if you have any questions.

January 24, 2024

Dealership Rating
Employee Rating

Good service , wonderful experience. Place clean , organized, convenient, comfortable. Service advisor treatment professional well taking care More

by P.MEDINAGONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Felix, George Mejia

Jan 25, 2024

Mazda of Claremont responded

Thank you for your wonderful review; we are happy to pass along your comments to the team here at Mazda of Claremont! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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