Mazda of Claremont - Service Center

All staff I spoke with were very professional and friendly. I especially liked the mini video that showed them working on my vehicle. friendly. I especially liked the mini video that showed them working on my vehicle. More

These guys work wonders! Offer best pricing, convenience and are straight forward through the whole process, don’t hesitate to do business with them. Offer best pricing, convenience and are straight forward through the whole process, don’t hesitate to do business with them. More

Really liked the quick service and comfortable waiting area. Appreciated the video from the tech that worked on our CX5. I also had my 4 year old grandson with me and he received a lil Mazda toy car when area. Appreciated the video from the tech that worked on our CX5. I also had my 4 year old grandson with me and he received a lil Mazda toy car when we were done!! More

I was helped by Francisco Hernandez. He was excellent. Buying a car it’s a big decision, but he was patient and gave me many options. Honestly, o made the right choice and I’m in love wi He was excellent. Buying a car it’s a big decision, but he was patient and gave me many options. Honestly, o made the right choice and I’m in love with my car and the help I obtained that day was beyond phenomenal. More

Good service , wonderful experience. Place clean , organized, convenient, comfortable. Service advisor treatment professional well taking care Place clean , organized, convenient, comfortable. Service advisor treatment professional well taking care More

Got a brand new 2024 suv from them, only for the suv to randomly stall at 1am with 3 malfunction lights come on, one being an engine malfunction. Therefore, not being able to drive the vehicle, I had to pa randomly stall at 1am with 3 malfunction lights come on, one being an engine malfunction. Therefore, not being able to drive the vehicle, I had to pay outta pocket $300 of my own money for it to get towed home, then only for the dealership tell me to I needed to use Mazda roadside assistance to have it towed from my house back to the dealership for inspection. After waiting 5 1/2 hours for a tow truck on my only day off as a nurse, was definitely eye opening. I am thankful I wasn’t on my to Vegas or San Fran; would’ve been stranded on the road for hours. Also, the manager never called back “in 5 mins” as he promised multiple times, he made a sales man call me back. Once, they got the vehicle, no one communicated what was wrong with the car. They kept it for multiple days and then one day a tech calls and says they charged the vehicle but they’re not replacing the battery (which doesn’t make sense). Upon picking up the car, the other tech insinuates I left a light on in the car when I actually have the setting for no lights to come on when doors open, had he check that and not scratched the leather trimming in front of the navigation screen with something red as it’s not coming off, also with no gas and gave them 3/4 of a tank when it was towed in. Needless to say, don’t go to this dealership, go to elsewhere. They do not care about their customers, only making a sale. More

Repairs done fast and no upselling, just what i need. Please keep up the good work Please keep up the good work More

Had an appointment set up on 1/15/24 at 4 pm waited for. 1 hr and I was told by Martin (Advisor) since it late that I have tonleave the overnight and will call me right away for any updates. George (Advisor 1 hr and I was told by Martin (Advisor) since it late that I have tonleave the overnight and will call me right away for any updates. George (Advisor) needs proper training in regards to dealing with customers he is unprofessional. Let’s leave it at that. More

Communication was good. Nice place to wait for the service to be completed. Friendly staff Nice place to wait for the service to be completed. Friendly staff More

I’ve been to other Mazda dealerships in the past but this one far exceeded my expectations. Will be continuing to come here for friendly and speedy service. one far exceeded my expectations. Will be continuing to come here for friendly and speedy service. More