Mazda of Clearwater

Tryone Square Mazda has been reported to the Better Business Bureau. Brought my car, a 2004 Mazda Miata in for a 60,000 mile tuneup at 7:30 AM, the time of my appointment, except the staff did not sho Business Bureau. Brought my car, a 2004 Mazda Miata in for a 60,000 mile tuneup at 7:30 AM, the time of my appointment, except the staff did not show up until 8 AM. They dropped me off at a Mall before it opened in very cold weather, then I had to keep calling to see how they were doing with my car. They told me it would cost over $3,000 to fix it, so I told them to work on the battery and brakes. I had to keep calling them to see when they would be done and schedule my pickup. The driver was not told where to pick me up causing more problems. The next day my car would not start, after they replaced the battery so I brought it back a 2nd time for additional work, and they got me a rental car, even though I told them I did not want a rental. I returned the rental the next day, but they did not tell Enterprise until 3 days later, so Enterprise said they would issue me a credit card refund. Again my car would not start and parts of a sponge were blowing out of my A/C vent from the detailing. I had to bring my car back a 3rd time, so did not have transportation for almost a week. They had the technician take my car home it seems, so I finally told them to replace the fuel pump and have not had any problems since that time. When I talked to Dave Fogel, the owner over the phone, he was verbally abusive toward me, because I cost him money on the rental he claims. I therefore think it is important for all consumers to be aware of the unethical practices of this dealership! More

I have had experience with both the sales and service aspects of Tyrone Mazda, neither was positive. Actually both were quite terrible. In 2007 I tried to buy a new crossover from their dealership an aspects of Tyrone Mazda, neither was positive. Actually both were quite terrible. In 2007 I tried to buy a new crossover from their dealership and was all but laughed at because my credit score was low as a result of an impending divorce. My credit score had taken a 200 point hit and went from suburb to marginal, as my exwife and I were unable to keep the house afloat. However, I had two trades (almost $15K) to put down and really wanted and needed the new car. After being humiliated there, I easily purchased the same vehicle, but slightly used from a nationally known used car dealer. More recently (September 2010,) I brought my car back to Tyrone Mazda for a tremendous engine noise and lack of power. I had regular servicing there for engine issues, from 2009 till 2010. Being the only Mazda dealer in Saint Petersburg and with a very catchy "Always Fair, Always Square" slogan I tried to give them another chance. Over the last year I have had my car in the service department at Tyrone Mazda for very similar issues, relating to oil consumption and engine noise. I brought it in a half a dozen times to have them basically call it all normal for the model. I was so adamant that this was not normal for any car and I got into a verbal shouting match with one of the service writers there (he has since resigned.) The service manger finally listened to my car himself (July 2010) and said that it was all normal and that I should trust his years of experience working with Mazda. Needless to say that my car suffered major mechanical engine failure from inaccurately adjusted timing and an insufficient oil level (I had a thousand miles on it from its previous oil change.) while I was taking my six year old to school. I reluctantly took the car back to them as the experts for a diagnostic evaluation, and found out that the repairs were to cost $7,500. Thankfully the extended warranty covered the engine repair. However, Tyrone Mazda wanted to charge me an additional thousand dollars for a engine that was not covered by my warranty company, insisting it was superior to the alternative. After discussing it with both the service department at Tyrone Mazda and my warranty company, I found inconsistencies with the Tyrone Mazda's service department’s explanation. I had my car towed to the nationally known used car dealership service center for the completion of the repairs. My car was repaired successfully but not at Tyrone Mazda, but at the same used car dealership I bought it from. Tyrone Mazda didn't take my concerns seriously, and if I did not have my extended warranty I would have had to come up with $7500 on my own. I trusted Tyrone Mazda with the safety of my family and they did not take my multiple complaints seriously endangering us as well as others on the road. I will not make that mistake again and I hope that this review will help others realize that they are not a scrupulous business and your safety is really what is on the line. More