Mazda of Elk Grove

Excellent Mazda of Elk Grove experience Great experience buying our new Cx 5 with Taylor! He quoted a fair price $1,000 below another dealer. Includes free car washes for life! Great experience buying our new Cx 5 with Taylor! He quoted a fair price $1,000 below another dealer. Includes free car washes for life! More

Deceptive I brought my mazda with 20000 miles in for an oil leak. I had just had an oil change at an independent shop and it was determined that the gasket was I brought my mazda with 20000 miles in for an oil leak. I had just had an oil change at an independent shop and it was determined that the gasket was not changed or it was defective. The problem is when i paid my bill, i was charged $49 for checking the air pressure, as well as a regular service, which I had not asked for, nor was I told in advance. The mazda dealer told me they topped off the oil and changed the gasket, which was fine, but the extra sevice and charges were deceptive. Their shuttle service was great...just too bad their service was not...this is the 2nd time I've had a service problem with this dealership. More

Superior Customer Service Stopped by on a whim to this dealership. Was approached by a pleasant salesman who asked if I needed assistance. I informed him what I would be lookin Stopped by on a whim to this dealership. Was approached by a pleasant salesman who asked if I needed assistance. I informed him what I would be looking for and as he listened attentively he gave me suggestions on what would fit my needs. He was very courteous, patient, and knowledgeable of the vehicle he was selling. His customer service was stupendous! He answered all of my questions and seemed to be very attentive. Even though I did not purchase that day, I will definitely be back. It is because of him and the trust I felt that l left knowing I would purchase from him (Jarell). More

Earning Our Business Once Again Taylor made the process of buying our second vehicle from Elk Grove Mazda an even more enjoyable process. At every step of the way, he never made us f Taylor made the process of buying our second vehicle from Elk Grove Mazda an even more enjoyable process. At every step of the way, he never made us feel like we were just a number. From the minute he greeted us at the door, he was impeccable about, first, making us feel welcome and then listening to what we wanted, even when we weren’t exactly sure what that was. He took the time to explain all of the features for every vehicle that we had him tirelessly show us. And never did we feel rushed or that we were looking for something that wouldn’t even be an option for us. We appreciate the low pressure environment and the courtesy that the entire dealership, but Taylor specifically, have provided to us. More

Excellent Service by People Who Care, Thanks Lance! I like my 2006 Mazda 6, keep it maintained, but had the check engine light come on. The engine had an air leak and needed repairs due to age. Becaus I like my 2006 Mazda 6, keep it maintained, but had the check engine light come on. The engine had an air leak and needed repairs due to age. Because I could damage the catalytic converter if I continued to drive my car, Lance and team recommended I leave it. Only, it was late Wednesday and I was not from Elk Grove. Lance did everything he could to help me - He rushed the parts for a repair on Friday, helped arrange a Loaner car that day even though it was 5pm.. Then remained in contact through the days on the status of the repairs, including letting me know that the car was done on Friday, but that they would like to keep it until Saturday morning to make sure with the new parts that seals were good. With Employees like Lance, Mazda of Elk Grove deserves the superb rating it has. Thank you. More

The best place to buy a car in California I have bought 2 cars from Garrett Oxnaes he’s a good friend and is very A tentative person to your needs and wants for you and your family not just o I have bought 2 cars from Garrett Oxnaes he’s a good friend and is very A tentative person to your needs and wants for you and your family not just out to sale you a car if you’re in the market for a car you better go see Garrett first he’s the best More

I appreciate Garrett’s professionalism. Garrett was very low key and professional which I really appreciated. He showed me all the options and made suggestions based on my desire and needs. Garrett was very low key and professional which I really appreciated. He showed me all the options and made suggestions based on my desire and needs. I felt he acted more like a doctor treating my needs rather than a salesman! I will definitely buy again from Garrett! More

Great customer service I’ve used this dealership for service from mile 0 to 60,000. They are always kind and always explain everything they are doing and provide an estimate I’ve used this dealership for service from mile 0 to 60,000. They are always kind and always explain everything they are doing and provide an estimate before doing any work. They have a courtesy shuttle, and even provide complimentary rental car if the service will take a long time. They keep in touch with new findings and to let you know the car is done. Some workers have been there since I started going there, and it is nice to see familiar faces. I’ve never had a complaint after they’ve serviced the car. More

Great Service Experience Chris in the service department did a great job in keeping me up to date with the warranty work needed on my vehicle. The multiple updates each day ga Chris in the service department did a great job in keeping me up to date with the warranty work needed on my vehicle. The multiple updates each day gave me confidence my vehicle was a priority. More

Great service Easy, fast and pleasant transaction. Great service and friendly staffs. Unlike traditional dealership, everything was very transparent. Definitely rec Easy, fast and pleasant transaction. Great service and friendly staffs. Unlike traditional dealership, everything was very transparent. Definitely recommend this dealship for a very pleasant experience. More