Mazda of Elk Grove

The experience started out well, but after I purchased the vehicle I requested a copy of the check list they use (the list that the sale rep states that it passed on inspection). After getting it home th the vehicle I requested a copy of the check list they use (the list that the sale rep states that it passed on inspection). After getting it home the first thing I got the next morning was a puddle of oil. I guess after I purchased the car they decided to over tighten the oil plug, crimping the 0-ring. About a month later while driving in the heat, finding out that the AC is not working, so looking at the hoses, find out that there was a leak in one that the inspector missed. Just fill it up so it works for the test drives. I also e-mailed the service manager asking for the check list again with no reply. I don't like writing bad reviews, but every time I drive the car, those things just keep bugging me. I will NEVER purchase another used car (maybe new) from Elk Grove Nissan. Sorry, Phillip Cumback More

I have been shopping for a new vehicle for a while and had recently gone to Roseville Autonation which turned out to be a terrible experience. The sales representative only cared about the sale, had no co had recently gone to Roseville Autonation which turned out to be a terrible experience. The sales representative only cared about the sale, had no concern for me, and lied. When I contacted Elk Grove Mazda about the CX-5 the experience was completely different. The sales representatives were straight forward and actually listened to my concerns. I would like to personally thank Garrett Oxnaes for the experience during the whole car buying process. More

I inquired online and Matt sent me a message asking what I was looking for. I gave him all of my specifications and desired price point and he found a car for me. When I got to the dealership, he already ha I was looking for. I gave him all of my specifications and desired price point and he found a car for me. When I got to the dealership, he already had the car waiting. Matt was super friendly and very knowledgeable. He was able to work with Grant in the finance department and get us the deal that we were looking for. After that it was only a matter of signing and Grant made that part a breeze. I know that the biggest dread of car shopping is a pushy sales person or rude financing department, but Elk Grove Mazda was fantastic and did not have any of that. I highly reccomend both Matt and Elk Grove Mazda!!! P.S. DidI mention that I LOVE my car and that it's awesome!!! More

Why am I giving Mazda of Elk Grove a glowing review? The employees of Mazda of Elk Grove made buying a car enjoyable, easy, and fun. How many other car dealerships can I say that about? That's right, none. employees of Mazda of Elk Grove made buying a car enjoyable, easy, and fun. How many other car dealerships can I say that about? That's right, none. I'm now a happy Mazda driver! I needed a high-mileage, fun car for my daily commute, and after doing a ton of research online, I chose to visit Mazda of Elk Grove for a test drive. As I walked in, Ratish cheerfully greeted me, asked me a few questions, and off he went to task Matt to bring up a car for me to test drive (they were very busy on a Friday evening). Matt is a skilled salesman. He tailored his approach to me and my needs, and I never felt talked down to or marginalized (unlike the recent very bad experiences I had at other dealerships). He gave me all the information I needed to make my decision on which car to buy, and he did it with cheer, humor, and care. Just a few days later, I was happily driving off in my new Mazda3, My husband and I will be back to Mazda of Elk Grove to buy our next car, and the one after that. Matt, Ratish, Jaik, Steve and Grant have earned a lifetime Mazda customer. More

Both Garrett Oxnaes and Steve Wray at Mazda of Elk Grove offered a great experience start to finish. They were both friendly and patient and made the whole car buying process feel enjoyable. I would recomme offered a great experience start to finish. They were both friendly and patient and made the whole car buying process feel enjoyable. I would recommend this dealer to anyone interested in buying a Mazda. More

Things worked out in the end, but the middle was a hassle. Ratish was our first contact on July 29. He was nice but we couldn't get together on a deal. The offer for our trade in was laughable so w hassle. Ratish was our first contact on July 29. He was nice but we couldn't get together on a deal. The offer for our trade in was laughable so we decided to leave and sell it on our own. After selling the car we decided to try and work things out via phone beginning August 4. Just like when we went in we were unable to get things taken care of, although we were under the assumption that we were still working on a deal. On August 5th while waiting to hear back from a bank, we decided to go in since we hadn't heard back in hours. Although we were disappointed to find out that the car we were negotiating for was in process of being sold to another buyer, Anthony was able to find something similar to fit our needs and get a rate/payment we could finally agree on. Garrett handled the sale and even followed us home for the deposit and proof of income. We were also offered a free fill up when we had to come back in on August 7 to fill out a few documents that were missed (they were short on finance people on 8/5 so Anthony took care of the paperwork to get us out quicker). Overall it wasn't an amazing experience, but the friendliness of the staff and seeing the smile on my fiancee's face made it a pretty good experience. If I ever decide to purchase a Mazda again I would have no problem returning. Thanks! More

Jaik was not pushy, tried to understand what our needs were and even during the negotiations was considerate and respectful. We weren't stalled through the process nor, as some that we've recently dealt were and even during the negotiations was considerate and respectful. We weren't stalled through the process nor, as some that we've recently dealt with, were we made to wait and wait and wait, seemingly as a ploy to wear us down. He helped us find a car that fit our requirements, was very good at showing the features particularly some that we were not aware of. He also shared with us the value of buying from this particular dealership such as the 10 Point Value Guarantee and related features. Jaik and Anthony were willing to work with us on some defects we saw with the car. Jaik went out of his way to get everything covered in a timely manner. He also personally took the time to get the car ready and cleaned so we could take it that evening. He got us scheduled for our first oil change and explained how to get in contact with the service department for some needs there. Steve got us quickly taken care of on the paperwork and yet everything was clearly covered and he ensured we understood what we were signing. We've already gotten a message from Jessie Giles to schedule our service work, gave us her contact info and indicated she would call back since she wasn't able to reach me. End to end it was a great experience and I would recommend that others consider this dealership without any reservation. More

Enjoyed the service and commitment made towards my satisfaction. I love the car. It's more than what I planned to get. I am very satisfied and thank God for Jambert and his 100% customer service. Than satisfaction. I love the car. It's more than what I planned to get. I am very satisfied and thank God for Jambert and his 100% customer service. Thank you Jambert!! And yes, of course, I will recommend Elk Grove Mazda. More

The employees we worked with were very friendly and helpful in showing us the car and its features. They were very patient and worked with us as much as they could to get to a price we were comfortable helpful in showing us the car and its features. They were very patient and worked with us as much as they could to get to a price we were comfortable in. Overall, we did not feel pressured to agree. However, it would be helpful to know the maintainance information (i.e. frequency of maintainance and prices) as a part of our consideration for choosing the vehical as we were surprised at the cost. More

This is our second nice experience at Mazda of Elk Grove. We came back for the overall wonderful customer service and attitude at this dealership. And of course, we like the vehicle, this is our second CX- We came back for the overall wonderful customer service and attitude at this dealership. And of course, we like the vehicle, this is our second CX-5 for our family. Shailene was very helpful, patiently explaining the workings of our new SUV to my wife. During the sale she was not to pushy which we always appreciate and seemed sincerely happy for helping us into a new vehicle. We would definitely come back, particularly if we were shopping for another Mazda. More