Mazda of Fort Walton Beach

mrs. womack Mr. PK was a great salesman. Very knowledgeable about the cars. The detail team maybe could have done a little better but overall a great buying exper Mr. PK was a great salesman. Very knowledgeable about the cars. The detail team maybe could have done a little better but overall a great buying experience. More

Your concerns are their concerns I am very pleased with the attention paid to me by Nathan. I brought my Mazda6 to have some creaking around the shifter taken care of. The creaking I am very pleased with the attention paid to me by Nathan. I brought my Mazda6 to have some creaking around the shifter taken care of. The creaking wasn't particularly loud or anything, but the vehicle had only 600 miles on and I expect it to be very quiet at least for a while. I was glad that Nathan didn't pretend to be deaf like most other technicians and claim to not hear the creaking. The problem was mostly mitigated by applying some felt around the trim near the radio and shifter and I am pleased with the results. The infotainment center still creaks once in a while, but only when driving over the worst of bumps and honestly you should try to avoid those anyway. More

Mazda 6 recall Fixed a programming issue due to a wet alternator belt. Mazda roadside assistance came and picked up the car and Quality Mazda had the service complet Fixed a programming issue due to a wet alternator belt. Mazda roadside assistance came and picked up the car and Quality Mazda had the service completed by the end of the day. More

Timely Repair Visit was for the installation of a special order part they ordered for my B3000. Appointment time was met and installation completed in one hour. Visit was for the installation of a special order part they ordered for my B3000. Appointment time was met and installation completed in one hour. More

Mazda recall/service Each employee was so nice and helpful. I will continue to have my vehicle serviced here, as the customer service was so great and I trusted their advi Each employee was so nice and helpful. I will continue to have my vehicle serviced here, as the customer service was so great and I trusted their advice. Thank you for a nice and painless experience! More

Pleasant experience We had a good experience. Nathan took good care of us even though we were out of town. I would bring my car to them in the future. We had a good experience. Nathan took good care of us even though we were out of town. I would bring my car to them in the future. More

Everything was terrific except price was unreasonably high and computer scheduling did not work. When I showed up for my scheduled computer (Internet) appointment, the shop did not know I was coming in. high and computer scheduling did not work. When I showed up for my scheduled computer (Internet) appointment, the shop did not know I was coming in. Had to get in line, very inconvenient. More

I was upset that I drove all the way out to Fort Walton Beach Florida for no reason. I was scheduled for a service to be done and I drove all the way from navarre Florida. I get to my "appointment" and 20 Beach Florida for no reason. I was scheduled for a service to be done and I drove all the way from navarre Florida. I get to my "appointment" and 20 minutes later I was told my part for my car wasn't in Stock! I actually came to my "appointment" a day early and found out I would have made a blank trip either way!!! No one tried to make the situation better Dave was just like sorry deal with it and nate didn't have enough sense to check and make sure what I needed was in Stock before he scheduled my appointment! I won't be back. More

Not at this time!!!!!!! Both Dale and Nathan were very Not at this time!!!!!!! Both Dale and Nathan were very nice and did the best with what the situation they have to work work but the overall setup and Not at this time!!!!!!! Both Dale and Nathan were very nice and did the best with what the situation they have to work work but the overall setup and efficiency of the Mazda Service Department is deplorable even with the extenuating circumstances. At no point should 2 technician EVER be pull from their jobs to have to run up and down the road the pick up and deliver vehicle much less should customers have to wait on that kind if circus either especially if all a customer is there for is to have a key made. It is EXTREMEMLY frustrating for customers to feels as though there vehicle should be about complete only to find out the part hasn't even been picked up and yet there are 4 salesman standing around literally holding there hands. Either the service writers and waiting area needs to be moved to the shop area or hire a older gentlemen to be a driver of a "service" car to drive a tech or customer back & forth have him come in 10-4. Have the serv techs to use the service car first thin I'm the morning to come get all the cars to get the day started. It's a small cost for a much greater good!!! More