Mazda of Gladstone

Smooth experience first time buying a new car This was my first time purchasing a new car and I appreciated Renze's hospitality which made it a smooth experience. He was very knowledgeable, guided This was my first time purchasing a new car and I appreciated Renze's hospitality which made it a smooth experience. He was very knowledgeable, guided me through the whole process, and made sure everything was taken care of along the way. He also followed up after I was done and answered questions I had through text. Most of employees I interacted with at the dealership were very personable as well. More

Loved my experience! Let me start off by saying that Nichole went out of her way, came in on days off! Worked so hard to find me the exact car I was looking for. She felt Let me start off by saying that Nichole went out of her way, came in on days off! Worked so hard to find me the exact car I was looking for. She felt like more of a friend throughout the process! Not only did she work hard, but so did the finance department. It was an overall amazing car buying experience! Very happy with the outcome I was super appreciative & still am! Thanks again everyone!! More

Poor handling of a problem. I purchased a 2019 Mazda CX-9 Signature Edition from Mazda of Gladstone. Jeff the sales person told me he could beat Vancouver Mazda’s price so I drov I purchased a 2019 Mazda CX-9 Signature Edition from Mazda of Gladstone. Jeff the sales person told me he could beat Vancouver Mazda’s price so I drove up there. Jeff did not beat the price and I paid $44,166 which is fine. I liked the car up until I noticed a loud static sound coming from the Bose speakers. I know Bose is a quality brand so there must be something wrong with the settings. I tried turning the sound system off completely. Guess what, there is no option like that because the other vehicle prompts are wired into the speakers. They are always on, even when the CX9’s engine is off. The loud hissing/static sound gives me headaches. I thought it was just me, but I found 3 different forums where people are complaining about this same issue. I took the car back to them. The technicians tested a few things. They were rude and told me to keep the music on or go to Sterio King to get the system rigged. The technicians told me they don’t represent Mazda. I asked if they don’t, then who does? I can’t keep the music on at all times. That is ludicrous. I also cannot take a brand new car and void the warranty by adding or removing gadgets. I spoke to Mazda corporate. They didn’t help me, they said it was up to the local dealer to work with me to make me happy. I tried to live with the hissing sound. But it’s too overbearing. I’m a busy person like most people are and would never complain about something like this if it wasn’t a real issue. I went in to Mazda again and asked for them to buy the car back at a discount. I understand I put 2400 miles on it so I asked for $39k. That is a $5k drop from what I paid. Had they made things right, I would have never wanted to get rid of the car. With the knowledge that I am suffering with this loud static sound Jeff comes back and tries to take advantage of me and offers $32k. That is lower than the trade in value of a 2018 which is $35k. Completely unethical and uncaring. I am hurt and I was treated very unfairly. If you are fine with loud static hissing coming from the speakers then get a Mazda. If not, please don’t. More

Great price. Great people to deal with. I did my "research" before going to Gladstone Mazda. Knew exactly what 2018 CX-5 I wanted. The color,options,ect. Katarina Andersen helped me with I did my "research" before going to Gladstone Mazda. Knew exactly what 2018 CX-5 I wanted. The color,options,ect. Katarina Andersen helped me with the process of getting my CX5. She was very friendly,answered all my questions and no pressure. First time buying a car that I truly enjoyed the whole process. Thanks again Katarina and staff at Gladstone Mazda. Gary More

Great service Very good customer service and great car inventory. Got a CX-5 from here and got a great deal. Very happy with the quality and treatment Very good customer service and great car inventory. Got a CX-5 from here and got a great deal. Very happy with the quality and treatment More

Shady business Shady dealership. Me buying a car was contingent on getting the Apple carplay retrofit for free when it released. Now they're saying they will not hon Shady dealership. Me buying a car was contingent on getting the Apple carplay retrofit for free when it released. Now they're saying they will not honor that verbal agreement and will charge me $500. This was a five star review that I am now dropping to one star. Shady shady business. By the way I know people that work at corporate. I got the family and friend discount from the corporate office in Irvine, CA and will be sure to let them know what's happening. More

Great service, no pressure Was looking at the Mazda CX-5, there was no pressure in purchasing and they were extremely knowledgeable on the vehicle. I ended coming back a week l Was looking at the Mazda CX-5, there was no pressure in purchasing and they were extremely knowledgeable on the vehicle. I ended coming back a week later and purchased it! More

Mazda 3 experience. Just wanted to let everyone know that if your in the market for a Mazda then Mazda of Gladstone is the place to buy!! I worked with Joey Soksoda and Just wanted to let everyone know that if your in the market for a Mazda then Mazda of Gladstone is the place to buy!! I worked with Joey Soksoda and he was great!! The whole team was really easy to work with. I had wasted half the day at Tonkin only to be misled and should have gone to Gladstone first. GREAT DEALERSHIP!! More