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Mazda of Gladstone
Gladstone, OR
2,133 Reviews
Mazda of Gladstone is the Portland, Oregon and Vancouver, Washington area's premier Automotive dealership for New Mazda sales, Certified Used car sales, Used car sales, Automotive Service and parts. We specialize in helping the amazing customers of Gladstone, Milwaukee, Oregon City, West Linn, Lake Oswego, Portland, Vancouver, Beaverton, Gresham, Tigard, Taulatin, Hillsboro, Salem, Canby, Troutdale, Sandy, Camas, and all other outlying communities with their automotive needs.
We offer one of the largest inventories of New Mazda's, Mazda Certified Pre-owned, and quality used cars in the entire Pacific Northwest. All of our new Mazda 3's, Mazda 2's, Mazda 5's, Mazda CX-5's, Mazda CX-9's, and Mazda Miata's come with our dealerships exclusive GreenCar package and with the peace of mind of doing business with a Mazda dealership you can trust. At Mazda of Gladstone we keep only the finest selection of pre-owned vehicles. Our pre-owned vehicles include trade-ins, lease terminations and private party purchases. This results in us having a fine collection of reliable and safe pre-owned vehicles that we can sell with complete confidence. Our philosophy is not to just fix the cosmetics of a used car but to properly recondition our pre-owned vehicles mechanically as well which results in a great pre-owned vehicle you can buy and drive with peace of mind. Please feel free to stop in, visit our website http://www.mazdaofgladstone.com or call (503) 652-9101 for your appointment today.
Our award winning service department has a professionally trained staff that use all of the latest state of the art technology to keep your vehicle's running for years to come. When you use our amazing service department you always work with the same Service writer and the same Mazda trained technicians so they can not only develop a personal relationship with you but also with your vehicle's so that they know exactly what has been done and can take pride in keeping your vehicle in pristine ru
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,133 reviews
October 23, 2018
Got the best out of the unexpected Mazda of Gladstone exceeded my expectations. I came in to service my Mazda CX-3 and ended up walking out with a new CX-5. I was a little unsure of the Mazda of Gladstone exceeded my expectations. I came in to service my Mazda CX-3 and ended up walking out with a new CX-5. I was a little unsure of the size of my perivious Mazda but I love the brand- they helped me find something that fit all my needs and answered all the questions I had (there were quite of few of those). I left with a new car and all the cell phone numbers from the staff just Incase I had more questions along the way. This second car purchase was way better than my first. If I ever need a new one I’ll be coming back. Thank you guys so much! ?? More
by Mikkelss
Employees Worked With
David Mendenhall, Lynn Sanchez
October 21, 2018
First car This was my first car and the Sales person Kat made it an enjoyable experience. She was straight up with me and gave me a great deal. I had fun at the This was my first car and the Sales person Kat made it an enjoyable experience. She was straight up with me and gave me a great deal. I had fun at the dealership and was in and out pretty quick. Great team and great dealership More
by Amilcar
Employees Worked With
Kat Kingsley
October 21, 2018
Amazing customer service!!! The staff at Mazda of Gladstone is absolutely fantastic! They are very informative and know all there is to know about your new vehicle. I am 110% m The staff at Mazda of Gladstone is absolutely fantastic! They are very informative and know all there is to know about your new vehicle. I am 110% more than satisfied. More
by Stef
Employees Worked With
Kat Kingsley
October 18, 2018
Great Car Buying Experience! I've never bought a new car before and was a little nervous making the commitment. Everyone had Gladstone Mazda was fantastic! They were quick to answ I've never bought a new car before and was a little nervous making the commitment. Everyone had Gladstone Mazda was fantastic! They were quick to answer my questions and help me find the car that fit my needs. They worked super hard to get me the payments and interest rate I could afford. All the staff members from the sales rep to the finance manager were fantastic! I'd highly recommend them if you're looking to buy a car!! More
by lex1995
Employees Worked With
Katarina Andersen
October 18, 2018
Mazda Of Gladstone Service Dept Rocks. Rx8 Recalls! Re; Mazda of Gladstone Service Dept. I am the owner of a 2004 Rx8. I love this car. But it has been plagued with several Recalls for Minor desig Re; Mazda of Gladstone Service Dept. I am the owner of a 2004 Rx8. I love this car. But it has been plagued with several Recalls for Minor design or engineering issues since 2004. About 4 years ago (2014) Mazda like many others issued Recalls for Both Front Air bags. Now only a few years later they added Recalls for the Gas Tank and the Lower A arms on my 2004 Rx8. I had Reached out to Several Dealers in Oregon and Northern California only to be given the “Recall 8” Run around and ignored. That All changed when I reached out to Mazda of Gladstone and Found Brennam Duncan. While I did invoke the Assistance of Mazda NA corporate, They were of no help at all and really made me want to Divorce myself from Mazda for good. But, once I was able to find Brennam at Mazda of Gladstone that all changed,. I drove 360 miles to Gladstone by-passing several other Mazda dealers that simply never called me back or did not possess the Equipment or the Staff to do these Recalls. This Rx8 is Very low Miles in Showroom shape and I expected it back that way. Once I got to Mazda of Gladstone and gave them my Car , I went over every inch of the car and the issues I have had with other Lesser Dealership breaking JDM and Mazda Speed parts. So Brennam made it a point to show his service Techs all of my concerns and made sure they heeded my warnings. After an entire day of working on my car it came time for the service Dept to go home.. But my car was not finished. And I was not in any place to take a loner car away and come back later as I live so far away. Again Brennam came to my rescue and found a way to get the service techs to stay after hours and get my baby back to me. That Was Awesome!. In most cases this would not happen, however in my case coming from so far away and having 4 open Recalls on the car, 2 that were so serious Mazda tells you not to drive it. This in my mind and in the Dealerships eyes was in desperate need to be resolved. So after waiting for over 4 years to get the Airbags done, (lack of Final Airbag Parts from Mazda and lack of Dealerships with a clue) and the addition of the other 2 recalls. The Team at Mazda of Gladstone made sure my Rx8 was back to Spec and then some. I was concerned about Squeaks and rattles inside the car after the Airbag work.. It had None after the repairs!. The inside of the car looked exactly as it did when I gave it to them. I was concerned about Gas fumes form the Gas tank Recall work .. It had Zero, ! I was concerned about the Alignment. This was the biggest reason to take it to Mazda of Gladstone, as they seem to be one of the few Mazda Dealerships that have their own Alignment Rack. And for me that was the Major issue with the other lesser Dealerships that I had reached out to. The others wanted to job out the Alignment to a non Mazda Sub contractor! And for this repair that seems crazy. They gave me the Rx8 back and it actually handles better than it did before. And that seems impossible as the Rx8 already drives like its on rails!. All in all Mazda of Gladstone is Awesome!. They took care of me. Put up with me when I got Frustrated near the end of the day and had some choice words.. And still got the Car done and got me home Safe!. If you are in the State of Oregon and you’re in need of Service on your Mazda, Do not hesitate to Contact Mazda of Gladstone ! This Dealership gets it done. Mazda North America should Acknowledge them for going the Extra mile to get it all finished. Thank you to the Entire Staff , and especially the well trained Techs, and of course Brennam Duncan for the Excellent Service. I hope I don’t need to drive 700 miles round trip again. But if I need service you guys are my first call!. Thank you Mazda of Gladstone. !!! More
by Rx8
Employees Worked With
Brennam Duncan
October 18, 2018
Very good! I was very please with the sales associate that help find the vehicle that would work for us. They all were very patient with us an gave us different I was very please with the sales associate that help find the vehicle that would work for us. They all were very patient with us an gave us different options to consider . When we agreed on the vehicle an price they went over all the manual an help us understand how different items work. It was a very good experience More
by Emf
Employees Worked With
Manny Vargas
October 16, 2018
They really do try to get your dream car for you! All wonder I wanted a specific car and they actually located and brought it to me from another state. Also all the staff were so friendly always. Truly recomend I wanted a specific car and they actually located and brought it to me from another state. Also all the staff were so friendly always. Truly recomendable! More
by Harvie
Employees Worked With
Kat Kingsley
October 13, 2018
All in all a decently good experience Renze was fabulous, though a bit fresh (he accidentally took me to a regular Mazda 3 and thought it was AWD). But after that he answered every questio Renze was fabulous, though a bit fresh (he accidentally took me to a regular Mazda 3 and thought it was AWD). But after that he answered every question and/ or went out of his way to find out answers. He also went the extra mile when I said my friend (who is 6’7”) had to fit into the tiny car. The actual buying process took about 3 hours and Jeff was very personable, though indeed those extra “finishes” got a bit daunting. The finance guy, David, was very friendly and efficient. But the big issue was at the pick up when no one told me that the first vehicle was damaged so I had to re-sign with a different VIN. I saw Renze, Jeff, some other guy ( maybe another David that answers the phone) and then David the finance guy, who finally told me that I had to resign. I ended up in tears, mostly because it was a really tough day for oher reasons, but I was just so excited and then thrown for a loop. I got a couple movie vouchers, but it was embarrassing and upsetting, and I feel bad about breaking down like that. Also the roof rails were on backorder, so I had to come back to have those installed but that went well. Like I said all in all it was good. I would just recommend communicating with the customer before telling them that they have to resign. More
by Mrumohr
Employees Worked With
Jeff, David Mendenhall, Renze Cadua
October 13, 2018
The Mazda VIP Treatment We went to Mazda Gladstone in Hope's to find a Mazda CX-5 in our price range. We were warmly greeted by Eric and he immediately took us to the car tha We went to Mazda Gladstone in Hope's to find a Mazda CX-5 in our price range. We were warmly greeted by Eric and he immediately took us to the car that we ended up purchasing. During the negotiations and pricing we had a relaxing time and were taken care of. Going over finances with David was a great experience. When my wife and I left, we were extremely happy and called what we received the "mazda VIP treatment." More
by BJMAC16
Employees Worked With
David Mendenhall , Eric Quiroz
October 08, 2018
Professional and Authentic Sales Team This was our best car buying experience ever. "Nicole Albertson"was friendly, professional and authentic throughout the process of purchasing our Mazd This was our best car buying experience ever. "Nicole Albertson"was friendly, professional and authentic throughout the process of purchasing our Mazda CX5 Grand Touring. More
by MJ
