Mazda of Gladstone

My Third Car from Gladstone Mazda I purchased a new 2008 Mazda 5, leased a new 2014 Mazda 3, and purchased a new 2017 Mazda 3. Sarah is very thorough and very customer oriented. Ever I purchased a new 2008 Mazda 5, leased a new 2014 Mazda 3, and purchased a new 2017 Mazda 3. Sarah is very thorough and very customer oriented. Everything about the experience was excellent and all employees are helpful and friendly. I have also been very pleased over the years with the service department. More

Unbelievable customer service! What can I say that hasn't already been said? My wife and I bought a 2017 CX9 Signature from Ted and Sarah at Galdstone Mazda after dealing with two o What can I say that hasn't already been said? My wife and I bought a 2017 CX9 Signature from Ted and Sarah at Galdstone Mazda after dealing with two other dealers in the area, one of which was terrible. In fact, after I dealt with a Vancouver area Mazda dealer I was done speaking to dealers and swore them off for good. Thankfully I reached out to Galdstone. In no time at all Ted and I had agreed to a great deal on the new CX9 and my trade. However, when we arrived to pick up the CX9 I was still waiting for that "gotcha" moment. But, Sarah was there to finalize the deal (Ted was off) and provided exemplary service and was a joy to work with. I'm happy to report there was no "gotcha" moment. Just great people who are happy to make a great deal. I cannot recommend Ted, Sarah and Gladstone Mazda highly enough. We'll be back! More

Friendly. This dealership is great, very personable. Love that they take your picture and you drive your car off the showroom floor! Lynn is the best, easy This dealership is great, very personable. Love that they take your picture and you drive your car off the showroom floor! Lynn is the best, easy to talk to. Love her! More

First Car Buying Experience This was my first time buying a car and it went much better than I expected thanks to Sarah. She was very helpful and responsive via text message and This was my first time buying a car and it went much better than I expected thanks to Sarah. She was very helpful and responsive via text message and helped me get the car I wanted. Will be back for all of my service/car buying needs! More

Worst Experience Ever! Bought a brand new car from Mazda of Gladstone a couple of months back. Very unpleasant experience. Sweet talkers, maybe a good deal but if anythin Bought a brand new car from Mazda of Gladstone a couple of months back. Very unpleasant experience. Sweet talkers, maybe a good deal but if anything goes south they won't hesitate to ignore you and not do anything to address the issue. Rude manager. Created a scene in the showroom. Sales Rep did not pick up my calls after I informed them about the issue. Took me 3 weeks to get them to fix the issue after involving the representative from the Mazda Company. Only agreed to fix it once I showed proof to the company. Even the customer care at Mazda is not responsive. Requested the call transcripts from Mazda Customer care 3 times to no avail. I would conclude they don't value their customers request. Even the accessories promised at the time of delivery were not installed. Had to go there twice before the Mazda company representative got involved and fixed the issue along with installation of the accessories. They even took over two months to send me my license plates. A friend of mine who got a car from another brand received it in 3 weeks. In summary: Be prepared for a long road in case of any issues EDIT: The Dealer responded that the manager will reach out personally "Our General Sales Manager, Zac Caverhill has been made aware of your concerns and will be reaching out personally to see if there is anything else we can do for you." Unfortunately, these people seem to be just portraying a nice image but they don't mean a single word they say. More

Great Dealership and Salesperson. Highly Recommended !! This dealership is owned by a woman...you soon notice that in all areas they are empathetic to your needs. They make the process of purchasing a new This dealership is owned by a woman...you soon notice that in all areas they are empathetic to your needs. They make the process of purchasing a new car a no-stress experience. Fair and honest. I can't recommend them enough. I've purchased many new cars in my my life and MANNY VARGAS is the most professional car salesperson I have ever dealt with. He did everything possible to make this an easy purchase for us. If you call in blind to this dealership about a car...I would ask for Manny. He's the best....Thanks Manny. Ken & Becky More

Ms. Sarah Day stole the show😎 From start to finish Sarah remained friendly, focused, did not waste my time. 😇 She returned phone calls, set up test drive, helped everyway possibl From start to finish Sarah remained friendly, focused, did not waste my time. 😇 She returned phone calls, set up test drive, helped everyway possible. thank you again!! More

Honest and friendly-Carman Lukowski was great Had a very positive experience buying my new Mazda yesterday-there wasn't any pushy vibe at all. Carman was helpful and straight forward. It was relax Had a very positive experience buying my new Mazda yesterday-there wasn't any pushy vibe at all. Carman was helpful and straight forward. It was relaxed and positive. There were also no hidden fees or anything "extra" they tried to convince us to purchase. More

Purchased a used Mazda3 thru the Costco Auto Program. Got a good Certified Pre-Owned car for a great price. Everyone was welcoming and helpful. Asked a lot of questions - all answered promptly. Hadn't bou Got a good Certified Pre-Owned car for a great price. Everyone was welcoming and helpful. Asked a lot of questions - all answered promptly. Hadn't bought a car for a long time so they had to be patient with us - and they mostly were! Sarah never pressured us for a decision and explained different options. An all around good experience. I'd go back there for my next car purchase. More

Purchased new car with no hassles I live in Seattle, and a few weeks ago I started shopping for my new Mazda CX-5. Among all the dealers I've quoted from, Gladstone Mazda offered me o I live in Seattle, and a few weeks ago I started shopping for my new Mazda CX-5. Among all the dealers I've quoted from, Gladstone Mazda offered me one of the most competitive price, and the communication with Carmen and Ted was smooth and comfortable. I finally made the choice to do the business with them, and committed $1k deposit to secure the car. Last Sunday I traveled to their place and finalized the deal. The whole process took ~2 hours and I left the dealership, being happy and along with my new CX-5. I recommended this dealership, reasons are: sales people sincere and easy to talk, purchasing process smooth and quick, price was competitive as well. More