Mazda of Gladstone

Bought my Mazda 5 from Lidiya. She is amiable and makes the buying experience more pleasurable. She is amiable and makes the buying experience more pleasurable. More

Erin's pleasant personality and knowledge of the Mazda line-up made my car buying experience quite smooth and stress-free. line-up made my car buying experience quite smooth and stress-free. More

Updating my previous review. I should've trusted my instincts and gone elsewhere. As a Veteran I set a high bar for integrity. This dealership has proven that they meet a far low I should've trusted my instincts and gone elsewhere. As a Veteran I set a high bar for integrity. This dealership has proven that they meet a far lower bar. The first red flag was our salesman telling us they would split the green car package with us due to our proactive request to forego the "add ons". After telling us no problem, we were contacted day of that "upper management" decided differently. Unfortunately at the mercy of the current car market we reluctantly agreed to purchase the vehicle we had ordered. The second red flag was the errors made during financing. I won't go into details but if my wife did not have a keen eye #'s we'd have lost even more money on our deal. Finally, after getting our new Mazda home we agreed to never step foot in this dealership again. Unfortunately, bad news followed as we found missing items from our cars particular package. After talking with our salesman we were AGAIN assured this would be no problem. Of course this was too good to be true. A week later I find myself jumping through hoops as I'm belittled and coaxed into accepting a mistake made by the dealer. I was told the situation was complex. But in reality we were simply the victims of yet another dealer error. We are still awaiting a refund check from this dealer (which I am not hopeful we'll ever see). It is a difficult time to find and buy a new car. Be patient and diligent when looking over the details of your deal. Trust your gut when it comes to dealing with dealerships. I personally will be going elsewhere for my Mazda's from now on. I suggest you do the same. More

Greta experience with Kathleen Young. She went above and beyond to make sure I was happy with my new car purchase. She went above and beyond to make sure I was happy with my new car purchase. More

Erin was very good in her presentation of the CX-5 and in her tutoring of the many features. Now if I can just remember everything her tutoring of the many features. Now if I can just remember everything More

Kendra and the other staff we worked with are awesome. Car buying was a Great experience! Kendra’s knowledge of the cars and helpful tips made our decision easy! Car buying was a Great experience! Kendra’s knowledge of the cars and helpful tips made our decision easy! More

I brought in my 2020 Mazda CX-5 for its 20,000 check-up. There was a misunderstanding on the appointment date but they were able to accommodate me and my service was done in about 45 minutes. I really appre There was a misunderstanding on the appointment date but they were able to accommodate me and my service was done in about 45 minutes. I really appreciate them being so flexible. I have always been extremely satisfied with the service I have received and this was no exception. Five stars all the way- thanks. More

I was able to get in and get my cross bars installed within an hour of showing up without an appointment which was awesome because I live 35 minutes away. Thank you for getting me in without an appoint within an hour of showing up without an appointment which was awesome because I live 35 minutes away. Thank you for getting me in without an appointment. More

If I could leave zero stars I would. They do not have the best interest of their customers in mind. They have sold me a vehicle with a faulty transmission that fully died in 4 months tha They do not have the best interest of their customers in mind. They have sold me a vehicle with a faulty transmission that fully died in 4 months that has almost doubled the cost of the car price. I understand the world of contracts and agreements and that I am screwed. They have done NOTHING to work with me to solve this. They sold me a lemon. This is the one trust that people place in using a car dealership and hope this trust does not get violated. Pick ANY other dealerships on McLoughlin!!! I do not recommend ever being in contract with them knowing that your best interest will not be in mind. More

Octavia was wonderful to work with. Started while we lived in Chicago. She helped with trim choices and what was available in inventory. Was open about pricing where other dealers seeme Started while we lived in Chicago. She helped with trim choices and what was available in inventory. Was open about pricing where other dealers seemed unable or unwilling to give a price. We would buy from her again. More