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Mazda of Jackson

Jackson, MS

not yet
rated
25 Reviews

5397 Interstate 55 North Frontage Rd

Jackson, MS

39206

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25 Reviews of Mazda of Jackson

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March 25, 2016

"Best car buying experience hands down "

- Bradyivey

It all started with a good deal and being a TN member means family and that's what it felt like when I walked through the door at Mazda, then this fantastic Saleswoman Brittany Koopman walked up and knock it out the park with her winning personality and her know how of the business! New or used they can get it done every vechile I buy for the rest of my life will be from Mazda of Ridgeland!

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Recommend Dealer
Yes
Employees Worked With
Brittany Koopman
5.0
March 25, 2016

"A bad start came to a great ending!!"

- CPLAFLA

I purchased my 2015 Mazda6 Touringw/tech from them just about 6minths ago. I'm already looking at trading in for a 2016 Mazda6 GTw/Tech. I began my original purchase by putting in a info request online. Danielle Powers called me and consulted about the vehicle with me. I explained I had seen the price online and was very interested. I knew I had some upside down to roll from my previous vehicle. She explained to me in her own demeanor that the price listed was not the price it would be sold to me for?!?!? I still made plans to go into the dealer and to check out the car. This was my second time looking at this model Mazda as the year prior I had looked at possibly buying one. When I got to the dealer I was relieved to find that Danielle had gone home sick and I would be dealing with Brittany Koopman. She was super helpful and friendly and went over the whole vehicle with me. I decided to make the purchase. I went back the next day after applying over the phone for the loan and encountered Danielle. Sitting with her over the purchase was about the 2nd worst buying experience I was going to have. So I left. I actually was talked out of buying the car by Danielle and from her overall attitude towards me. I was actually upset when I got home as i had a 30min ride so I had time to stew. I got contacted by Brittany Koopman the next day and I asked for her to just talk out the car deal with me and once I did that I felt 100% better. Both her and the finance guy Chris were wonderful. Probably the most honest car deal I've had to date. I signed off on everything the third day in(this was over a weekend) and took the car home in less than a hour.

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Recommend Dealer
Yes
Employees Worked With
Brittany Koopman
5.0
April 21, 2015

"GAP and Extended Warranty"

- Josh

I bought a new 2015 Mazda 6. My wife was unhappy with it so we traded it in for a Chrysler 300 two weeks later. I went in to the dealership and asked to cancel my GAP and extended warranty. They charged me $600 for early termination and cancellation fees. I asked them to provide me a copy of this policy. I was told they will have to find it. I then talked to the General Manager and asked him for this in writing as well. He stated that the dealership and the warranty/GAP company had a separate contract that allowed him to charge me this amount. I refused to take the check and informed him I would contact the GAP company. I walked out and called the GAP company. They told me it was outrageous for them to charge me $600 because in the contract it clearly states if I cancel within 30 days I get a full refund minus a $50 cancellation fee. They also stated they had not received my paperwork so it could have been cancelled with out the $50 fee. I called the dealership back and explained what the GAP company told me and the Finance Manager told me he would let the General Manager know. Approximately 30 minutes later the General Manager called me to let me know he had cut a new check out and I could go pick it up. I asked him if it was for the full amount minus the $50 fee he said yes. When I went to pick up the check I noticed it was still less than what was owed to me. I asked the General Manager why the total was wrong and what was the excuse this time. He stated that the dealership had a $100 cancellation fee on top of the GAP/extended warranty cancellation fee. He then handed me a typed letter stating this but this form was not on the dealership letter head but on a regular word document. I let him know I was tired of the run around and that they were crooks. If they willing do this to a United States Marine Corps Officer, I can only imagine what they do to the general public

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Recommend Dealer
No
Employees Worked With
General Manager, Finance Manager
April 05, 2015

"Bad experience"

- Bad Experience

I looked at a used 2012 Honda that the dealership was selling. I was told the car had been through their shop and had received a 120 point inspection. The interior of the car had a strong odor in it and the dome lights did not work. The saleswoman, Danielle Powers told me "light bulbs burn out all the time" but we can replace them. I opened the trunk and water, from the previous nights rain, started running into the trunk and the trunk lid lining was only partially attached. It also had a strong odor. I noticed several door dings and chips in the bumpers where paint had been chipped off. I asked Mrs Powers about touching up these spots and she said they do not do that and it is a used car not a new car. I then looked at the engine of the Honda. I checked the oil and it was black as tar. I showed it to Mrs Powers and told her the oil had not been changed as she stated. Her response was "she was not a mechanic and did not know the difference in dirty oil or freshly changed oil". Mrs Powers requested I make an offer on the car even though it needed extensive work. I made a total out the door offer and then her manager, Mr Tanner verbally countered my offer. Mrs Powers then told me she would print me a copy of the Carfax report and put the price in writing for me. When she returned with the price quote paperwork it was approximately $1400.00 higher than what Mr Tanner had stated. Based on my experience with this dealership I would recommend everyone avoid them. Their used cars need extensive work on them and their sales practices are dishonest and deceitful.

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Recommend Dealer
No
Employees Worked With
Danielle Powers
January 03, 2014

"We are at a phase of repairing our credit after..."

- RaeRae383

We are at a phase of repairing our credit after recovering from financial hardships and this was part of the reason we chose Mazda of Ridgeland. They have lenders that have a 2nd chance loan acceptance. When we got there, we were working with Danielle who had been processing a loan application online for my fiance and had worked a deal out prior to arriving. It was a bait and switch because when we got there the deal was not what they had discussed. In addition, the monthly payments were over $400 which is what I paid for my BMW and they asked for double the down payment than that which was worked out before we got there. The interest on the car was supposed to be roughly 25% but when they apply that to their "formula" it came out to be about 75% interest to the cost of the car. (Car around $13k, interest was around $9k). We wanted to think about it instead of jumping into a contract and see if we could find any better options in a deal and a car. We had left a holding deposit when we left, so that they would not sell the car. We handed them cash, they wrote us a check when we went back to pick it up, costing check cashing fees and losing a few dollars. Before they would return the money, I was asked to sit down with the Finance Manager who appeared very irratated that we weren't going through with the deal. With poor options/selections at surrounding dealerships,we were asking them if they could work us out a deal we were more comfortable with. They wouldn't budge on the down payment but lowered the interest rate a little and we returned to this dealership because we needed a car fairly quickly. We moved forward on the deal with a replacement Finance Manager, Ross, who is far more pleasant to work with. We ran into issues dealing with Danielle. She appears to be friendly and enthusiastically working for you. Once she has your deal, her authentic behavior begins to surface. She is the owner's God Daughter so maybe she is too comfortable, I don't know. They want a list of all contact info on 7 References that they can contact in case you don't make your payment, they can harass your family and friends to find you. Weird thing is, the engine has a kill switch and GPS locator so if you do not make your payment and they repo, they can find the car (you have to sign authorization during the contract phase so they can do this). When she had asked for the references to be scanned over to her, we had been busy getting settled here after a move, and I have an infant, and my fiance was working 2 jobs. I guess she had been sending me texts to get it to her, but I left my phone charger at my family's house and my phone was dead for a couple days. I got it charged and received several unprofessional, threatening, and disrespectful messages. She was threatening to repo the car if she didn't get the reference letter when she said. She had later lost my fiance's financial information by mishandling his paperwork, and wanted new copies after the deal had already been completed (who knows where his info is floating around now), and begin with the messages again. She started threatening to take the car back again if we didn't get her new copies within hours of her messaging us, but we had let her know we were not home and would get it to her when we returned and told us that we had to do it immediately and we didn't have an option basically to jump when she said so. In addition, she lacked authority to repo the car under these terms, and her behavior was uncalled for since the mistake was her own. I only deal with Ross when I call now because I am not happy to work with someone who I gave our money to, and is so disrespecful. The reason we had to still deal with them is because once we were in the car and begin to notice things not working correctly. Broken visor, passanger window doesn't go down, lock button doesn't always lock doors which isn't safe when it counts, chips in the front window, and even worse, we have already had to have the car in their service department twice because 3 parts have already needed to be replaced. First, the car shut down because the switch board malfunctioned and disabled our car, battery had to be replaced, spark plug was cracked and they had to replace an engine coil. They felt no responsibility to cover the costs because the car was pre-owned, but should have gone through a Certification process to be approved and running properly before being put on the lot to be sold. They told us the extended warranty doesn't cover the cost and it's our fault because we bought the car used. We just had to spend another $440 to replace parts, and did I mention we have only had the car for 3 months?!? I wish we had more time before we had purchased to do so more thouroughly, and we probably would have never made this horrible deal with this lemon of a car, it has only been inconvenient and more of a headache. Please take your time and think it through before you buy from this dealership, you may regret it like we do.

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Recommend Dealer
No
Employees Worked With
Danielle
3
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