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Mazda of Milford
Milford, CT
450 Reviews
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Showing 450 reviews
December 11, 2025
Our 2024 Mazda CX50 purchased one year ago from Mazda Milford has just over 16,000 miles on it (mostly highway miles). The car had a brake system error and we brought it in to the dealership for further Milford has just over 16,000 miles on it (mostly highway miles). The car had a brake system error and we brought it in to the dealership for further investigation. I was told the brake pads and rotors were completely shot and needed to be replaced. We were surprised to hear that a vehicle under 30k miles needed new brake pads and rotors. They told us that the front brake pads were down to a millimeter and the service light had just come on. We did not drive the vehicle further after the service light came on. This is a major safety issue. The service advisor we spoke with, Ashley, was calm and helpful. Ashley introduced me to Rich, the part owner who escalated our concerns. Without reviewing any information or looking at the car, his instant statement was that it had to be the way that my wife drives. After disagreeing with this offensive statement he doubled down saying “Don’t shake your head. Are you with her every time she drives? There is no way you are with her every time she is driving! There are no mechanical issues with your vehicle”. Rich told us that he would only change the brake pads and not the rotors. He wanted us to drive another 5k miles and bring our vehicle back in to assess. Thankfully, we had received a video from the service techs stating that our vehicle needed both brake pads and new rotors. We had to send this video to Rich, who clearly didn’t take any time to look over any information on the vehicle. Then and only then was there an attempt to correct the true issue at hand. If there was no video taken from the initial inspection clearly showing vehicle brake and rotor issues, not driver error, they were 100% going to blame us. While they did cover the cost of the brake pads and rotors, all trust has been broken with Mazda due to this experience. Going forward, we will do everything in our power to never be a customer at Mazda Milford again. More
by russgm44
Employees Worked With
Ashley, Rich
December 03, 2025
Excellent service. Scott was great with explaining my repair. My repair was finished sooner than expected. A very pleasant experience. I recommend Mazda of Milford for Scott was great with explaining my repair. My repair was finished sooner than expected. A very pleasant experience. I recommend Mazda of Milford for your repairs. More
by tonycannoli55
Employees Worked With
Scott
November 27, 2025
Ray Baldwin from Mazda of Milford made our purchase of the CX-5 smooth and seamless. He took care of everything for us and made the experience easy and expedited during our busy schedules. I would absolut the CX-5 smooth and seamless. He took care of everything for us and made the experience easy and expedited during our busy schedules. I would absolutely recommend going to visit Ray at Mazda of Milford if you are in the market for a new Mazda. More
by Anna Colangelo
Employees Worked With
Ray Baldwin
November 26, 2025
Experience was Gr8. Marcin is a very open, honest and humble sales person. The overall experience was very smooth. He coordinated with every deportment for a faster clos Marcin is a very open, honest and humble sales person. The overall experience was very smooth. He coordinated with every deportment for a faster closures. Overall we are happy with the purchase and experience. More
by Shaik Abdul
Employees Worked With
Marcin
October 30, 2025
This is the best dealership in Connecticut if you are in the market for a new car, you need to give them a call from the time you make the first phone call or walk in the door. Everyone is so kind and treat the market for a new car, you need to give them a call from the time you make the first phone call or walk in the door. Everyone is so kind and treat you like family. I have been bringing my car there for service ever since I bought my Mazda CX five 2015 and I just brought it in the other day And when I picked it up, it looked like a brand new car. They had washed my car and cleaned the inside of it unbelievable it totally looks like a brand new car. They couldn’t be nicer. They put their heart into everything that they do. The technician Anthony and Scott in the service department kept me updated on everything that they were doing to my vehicle. It is such a wonderful experience and it really makes you feel so good to know that your car is so well taken care of. I appreciate everything that they do for me so if you are in the market for a new car, please give Mazda of Milford a call. It has been so great owning a Mazda I would never go to another dealership except Mazda of Milford thank you Mazda for everything you’ve done for me and thank you. Everyone in the service department. The people that answer the phone to make your appointment are always so pleasant everyone is just over the top. The owner should be so proud of all the employees he has there. More
by Antoinette Simeone
Employees Worked With
Anthony, Scott,Dave,Tony, Ken , Melissa, Liza
October 13, 2025
It’s my second time going for service and it was perfect. I take care of my Mazda 6 2021 I treat her with care and Mazda Milford does the same for me it’s the feel of the place when you get there everyone I take care of my Mazda 6 2021 I treat her with care and Mazda Milford does the same for me it’s the feel of the place when you get there everyone is so nice and it’s very calm and relaxing the video sent to you showing your car and the work and care love it! So for me Mazda Milford will be go to for sure.. thank you More
by casualcomfort
Employees Worked With
Michael A Leslie he was great!
September 29, 2025
The technicians and service people are terrific! Everything was done to perfection! So glad I pitchy my Mazda at this dealership Everything was done to perfection! So glad I pitchy my Mazda at this dealership More
by Laura wensek
Employees Worked With
Scott and the technician who worked on my mazda
