Mazda of Milford

Mr Malik was very professional and pleasant. courteous and knowledgeable . He worked around my schedule courteous and knowledgeable . He worked around my schedule More

Left my car for multiple days in their care for a simple recall. They parked my car at the very front and a customer backed into it damaging the back. It took them 5 days to inform me, no call just a text. recall. They parked my car at the very front and a customer backed into it damaging the back. It took them 5 days to inform me, no call just a text. $5,500 in damages and they took no responsibility. Now they are telling me the date in the video is wrong. What a joke of an establishment More

I have had multiple vehicles serviced at this Mazda dealer over the last several years. I have always found the service dept to be professional, communicate any problems/issues with a customer's car in dealer over the last several years. I have always found the service dept to be professional, communicate any problems/issues with a customer's car in a clear and concise manner and have found the repair work they do to be of very good quality. As an aside, I have also found the parts dept to be great as well on the occasion(s) I have wanted to service/repair a Mazda car myself. More

First thing we noticed was the dealership was neat and clean, the staff was professional and courteous clean, the staff was professional and courteous More

My experience with Amanda of Milford has always been professional and courteous. The staff is very accommodating. professional and courteous. The staff is very accommodating. More

I had service call recently and was pleasantly surprised with the experience. The service team (Michael in particular) was welcoming and took the time to explain in detail the process and even options I wa with the experience. The service team (Michael in particular) was welcoming and took the time to explain in detail the process and even options I wasn’t aware of (like a free wash). Their waiting area felt like home and I received update of the service via video text. Great job Mazda of Milford and Michael. More

Our 2024 Mazda CX50 purchased one year ago from Mazda Milford has just over 16,000 miles on it (mostly highway miles). The car had a brake system error and we brought it in to the dealership for further Milford has just over 16,000 miles on it (mostly highway miles). The car had a brake system error and we brought it in to the dealership for further investigation. I was told the brake pads and rotors were completely shot and needed to be replaced. We were surprised to hear that a vehicle under 30k miles needed new brake pads and rotors. They told us that the front brake pads were down to a millimeter and the service light had just come on. We did not drive the vehicle further after the service light came on. This is a major safety issue. The service advisor we spoke with, Ashley, was calm and helpful. Ashley introduced me to Rich, the part owner who escalated our concerns. Without reviewing any information or looking at the car, his instant statement was that it had to be the way that my wife drives. After disagreeing with this offensive statement he doubled down saying “Don’t shake your head. Are you with her every time she drives? There is no way you are with her every time she is driving! There are no mechanical issues with your vehicle”. Rich told us that he would only change the brake pads and not the rotors. He wanted us to drive another 5k miles and bring our vehicle back in to assess. Thankfully, we had received a video from the service techs stating that our vehicle needed both brake pads and new rotors. We had to send this video to Rich, who clearly didn’t take any time to look over any information on the vehicle. Then and only then was there an attempt to correct the true issue at hand. If there was no video taken from the initial inspection clearly showing vehicle brake and rotor issues, not driver error, they were 100% going to blame us. While they did cover the cost of the brake pads and rotors, all trust has been broken with Mazda due to this experience. Going forward, we will do everything in our power to never be a customer at Mazda Milford again. More

Excellent service. Scott was great with explaining my repair. My repair was finished sooner than expected. A very pleasant experience. I recommend Mazda of Milford for Scott was great with explaining my repair. My repair was finished sooner than expected. A very pleasant experience. I recommend Mazda of Milford for your repairs. More

Ray Baldwin from Mazda of Milford made our purchase of the CX-5 smooth and seamless. He took care of everything for us and made the experience easy and expedited during our busy schedules. I would absolut the CX-5 smooth and seamless. He took care of everything for us and made the experience easy and expedited during our busy schedules. I would absolutely recommend going to visit Ray at Mazda of Milford if you are in the market for a new Mazda. More

Experience was Gr8. Marcin is a very open, honest and humble sales person. The overall experience was very smooth. He coordinated with every deportment for a faster clos Marcin is a very open, honest and humble sales person. The overall experience was very smooth. He coordinated with every deportment for a faster closures. Overall we are happy with the purchase and experience. More