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Mazda of New Rochelle - Service Center

New Rochelle, NY

4.6
222 Reviews

222 Reviews of Mazda of New Rochelle - Service Center

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September 12, 2025

Excellent service experience, Phil and Amanda are the best. Will definitely go back there for service. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Rhone
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2025

The Mazda new Rochelle dealership is great! I definitely will come back for services in the future More

by Zhijiao2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Sep 10, 2025 -

Mazda of New Rochelle responded

Thank you for your kind words! We’re thrilled to hear you had a great experience and look forward to welcoming you back to Mazda of New Rochelle for future services.

September 03, 2025

Phillip was very helpful and informative and had a great attitude while working with me and explaining my car situation More

by jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Rhone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Tavarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

Mazda of New Rochelle responded

Hi Jay, I’m happy to hear that Phillip provided such helpful and informative service while addressing your car situation. It’s great to know his positive attitude made your experience at Mazda of New Rochelle enjoyable.

September 02, 2025

They were very helpful. I thought for a new Mazda and getting the first service done I would have least gotten a free complimentary oil change. You guys need to give more More

by Warrior0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Rhone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Tavarez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

Mazda of New Rochelle responded

Hi, thank you for your feedback. I’m glad to hear our team was helpful during your first service. I appreciate your suggestion regarding complimentary oil changes and service coupons, and I will share it with our team to see how we can improve the experience for our customers at Mazda of New Rochelle.

August 28, 2025

Great customer service staff was respectful and professional they were also knowledgeable about the services being provided More

by Mardou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Tavarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2025 -

Mazda of New Rochelle responded

Mardou, thank you for the kind words! We’re so glad our team provided you with professional, respectful service and kept you informed along the way. We appreciate your feedback and look forward to helping you again whenever you need us!

August 24, 2025

Service was prompt and efficient. They are very friendly and helpful, I was taking care of on time More

by garyjohn295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashely Cabral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Rhone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Tavarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Mazda of New Rochelle responded

Thank you for sharing your experience! We’re so glad our team was able to get you taken care of quickly while keeping things friendly and helpful. That’s exactly the kind of service we strive to provide every visit!

August 21, 2025

The service department did not properly inspect my vehicle and tried to say my damage was not covered under warranty. The damage was a result of a mechanical issue and not an outside influence as the More

by Houston7912
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Philip Rhone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Tavarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

Mazda of New Rochelle responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

August 13, 2025

Mazda at New Rochelle were so helpful, we were visiting from out of state and they fit us in, helped us with finding a car rental etc. Can't thank them enough! Phillip is the best! More

by bgl.143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Rhone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Mazda of New Rochelle responded

We’re so glad we could help make your visit smooth and stress-free! Phillip will be thrilled to hear your kind words. Thank you for trusting Mazda of New Rochelle, and we hope you enjoy your new car!

August 10, 2025

Excellent customer service! Amanda is a pro as are the techs at Mazda of New Rochelle More

by margaretmcd8809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Rhone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Tavarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda is the absolute best!!!
Aug 10, 2025 -

Mazda of New Rochelle responded

Thank you, Margaret! We’re thrilled to hear Amanda and our Mazda of New Rochelle tech team provided excellent customer service. We appreciate your kind words!

August 07, 2025

A Great Experience at Mazda of New Rochelle I recently had the pleasure of visiting Mazda of New Rochelle, and I couldn't be happier with my experience. The dealership itself is clean and inviting, but wh More

by Leke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Aug 08, 2025 -

Mazda of New Rochelle responded

Thank you for your wonderful review! We’re delighted to hear that Amanda made your experience at Mazda of New Rochelle smooth and enjoyable. We’ll be sure to pass along your kind words to her. Your recommendation means a lot, and we look forward to welcoming you back as a valued customer!

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