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Mazda of New Rochelle - Service Center

New Rochelle, NY

4.6
116 Reviews

116 Reviews of Mazda of New Rochelle - Service Center

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March 08, 2024

The service department personnel are pleasant, professional, polite and honest. My service experience was seamless. I was in and out in a very reasonable amount of time. . More

by 09.index.diva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda, Charles
Mar 08, 2024 -

Mazda of New Rochelle responded

We're thrilled to hear about your positive service experience at Mazda of New Rochelle! Our team takes pride in providing pleasant, professional, and honest service to all our customers. It's great to know that your visit was seamless and efficient. If you have any further questions or need assistance in the future, feel free to reach out.

February 29, 2024

The service was great, didn’t have to wait too long for my car to be serviced. Ms. Amanda was patient and helpful with teaching me how to use some features in my car. More

by Carmen Waldron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Mazda of New Rochelle responded

We're thrilled to hear about your positive experience at Mazda of New Rochelle! Thank you for recognizing Ms. Amanda's patience and helpfulness. If you have any more questions or need assistance in the future, feel free to reach out.

February 13, 2024

As l have been saying this is my favorite dealership, They never turn you away, and they always get the job done. Make sure you are satisfied before you leave the facility.. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Tegan
Feb 13, 2024 -

Mazda of New Rochelle responded

Thank you for your loyalty and kind words! We're thrilled to be your favorite dealership and appreciate your trust in us. Ensuring your satisfaction is our priority, and we're committed to getting the job done right. We look forward to serving you again at Mazda of New Rochelle!

February 01, 2024

Terrible service, don’t respond to phone calls and my car sat for 5 days in service while they tried to charge me for repairs to the “pre-certified” car I bought 4 months ago They promised me new mats whe More

by MDan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth Lopez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Cunningham
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Georgia Anagnostopoulos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Mazda of New Rochelle responded

We're truly sorry to hear about your experience, and we apologize for any inconvenience caused. This does not reflect the level of service we aim to provide to our customers at Mazda of New Rochelle. Please know that we take your feedback seriously and will address these issues internally to ensure they are resolved. If there's anything we can do to rectify the situation or if you have any further concerns, please don't hesitate to reach out to our Service Manager at (914) 826-8100. Your satisfaction is important to us, and we appreciate your continued support.

January 30, 2024

In my opinion the dealership is excellent. The service rep, Amanda, was a pleasure to deal with answering all my questions and getting my service done quickly with quality results. I will cont More

by Rbarn10603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Texan, service advisor.
Jan 30, 2024 -

Mazda of New Rochelle responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience at Mazda of New Rochelle. We appreciate your trust in us for your service needs, and we look forward to serving you again in the future. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We value your business!

January 25, 2024

Been using this location for years, great people, especially my service rep Phil. Had a check engine light issues, was fully covered due to a Service Bulletin I wasn't even aware of, honesty, integri More

by DvRice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Rhone
Jan 25, 2024 -

Mazda of New Rochelle responded

Thank you for your loyalty! We're thrilled to hear that you've had a positive experience with us at Mazda of New Rochelle over the years, and we're glad that Phil provided great service. Your satisfaction is our priority, and we appreciate your kind words about our honesty and integrity. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

January 16, 2024

Mazda of New Rochelle is a friendly and professional service that has helped us over the years with our Mazda CX-9. More

by pmccartt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phllip
Jan 17, 2024 -

Mazda of New Rochelle responded

Thank you for your positive feedback! We're delighted to hear that Mazda of New Rochelle has been a friendly and professional service for your Mazda CX-9 over the years. Your satisfaction is important to us, and we appreciate your loyalty. If there's anything else we can do for you, please feel free to reach out. We look forward to continuing to provide excellent service for your vehicle.

December 23, 2023

Amanda at service has always been excellent support. Explaining the process, staying in touch throughout the day, making things happen fast, and really being empathetic about all the trouble to fix a ca More

by Eledj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily M
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Georgia Anagnostopoulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Mazda of New Rochelle responded

Thank you for your kind words! We're delighted to hear that Amanda in our service department provided you with excellent support and made your experience positive. If you ever need further assistance or have any questions, feel free to reach out.

December 10, 2023

It’s not huge and better service because of it. In and out as I would like More

by Svasile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily M
3.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Cabral
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Mazda of New Rochelle responded

Thank you for your feedback! We're glad you appreciate the personalized service at Mazda of New Rochelle. If there's anything more we can do for you or if you have further comments, please feel free to reach out. We value your business and look forward to serving you again.

December 03, 2023

They welcome you and make you feel like family, Listen to the problems that may Occur with your vehicle and Resolve it. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Tegan
Dec 05, 2023 -

Mazda of New Rochelle responded

Thank you for your kind words! We're delighted to hear that Mazda of New Rochelle welcomed you warmly, making you feel like family. It's great to know that they not only listen to the problems that may occur with your vehicle but also resolve them. If there's anything else we can do for you or if you have any further comments, please feel free to reach out. We appreciate your business!

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