Mazda of Orland Park

Great Experience! I had been car searching for weeks looking at endless makes and models and dealing with all types of representatives. All of that is extremely stressf I had been car searching for weeks looking at endless makes and models and dealing with all types of representatives. All of that is extremely stressful! I found a used car online and contacted the this dealership immediately for more information. Sandy Tydd answered the phone and went above and beyond in providing reliable information in any way I preferred (emails, phone calls, texts), which for a young buyer was super helpful. I was so impressed I drove out to check it out. The staff were all welcoming the moment I walked in and ensured me I was well informed of what I was looking at as well as giving me more options. I had been to other Mazda Dealers but none provided better service or deal then CJ Wilson Mazda of Orland Park. After asking a multitude of questions that were all appropriately answered, I made a decision to buy a new 2015 Mazda 3 i Touring. It's an amazing car! Being young and having minimal credit didn't seem to be an issue because they worked to find a way for me to finance my own car. The general manager also stepped in to help with this huge purchase and made sure I didn't feel overwhelmed. Overall, I had a great buying experience, learned a lot and am still receiving great service after I bought my car. I definitely recommend this car and above all this dealership to anyone who wants great service and a great vehicle. More

Dan Stelmach Although negotiating is not my forte, Dan made the process easy and fair. He was attentive, flexible, cooperative and knowledgable. He negotiated a Although negotiating is not my forte, Dan made the process easy and fair. He was attentive, flexible, cooperative and knowledgable. He negotiated a fair price while keeping the customer's needs foremost in mind. Collectively, Dan and his finance team were able to get me in a great vehicle. Dan was thorough and responsive during the buying process. As the sale came to a close, Dan was very informative and provided the customer with education and resources for future needs. I am extremely happy with this purchase. Great job Dan! More

Overall great dealership Just bought my Mazda 3 a couple of days ago, and it was a great investment. Dan Stelmach was knowledgeable when it came to the car which helped with m Just bought my Mazda 3 a couple of days ago, and it was a great investment. Dan Stelmach was knowledgeable when it came to the car which helped with my decision to buy the car. Dan was ale to get me a great rate and I cant thank him enough! More

AWESOME..!! So much thanks and appreciation to Sandy Tydd..!! She was so wonderful in helping me via email until it was time for me to purchase. I was impresse So much thanks and appreciation to Sandy Tydd..!! She was so wonderful in helping me via email until it was time for me to purchase. I was impressed by her knowledge of the Mazda, and she was very patient with me, (which is sometimes hard to do.!!) .This was a huge purchase for me and Sandy made it a walk in the park. Thanks Sandy...your the best.. PS. OMG..!! Love, Love, my new CX-5..!! Its the best car ever..!! My Husband too..!! Karen More

Excellent dealership After test driving the Mazda 6 at my local dealer, I knew it was the car I wanted. I called CJ Wilson Mazda in the afternoon and spoke to Omar. He gav After test driving the Mazda 6 at my local dealer, I knew it was the car I wanted. I called CJ Wilson Mazda in the afternoon and spoke to Omar. He gave me a price quote on the car within half an hour. They didn't have the car so they had it shipped from another dealership. In 3 hours, I left for CJ Wilson Mazda (which was a 3 hour drive from where I lived) and arrived there at 8:15 pm (dealership closes at 9:00 pm). Omar was great. Within 45 minutes we had signed all the paperwork and were out the door with the new car. Customer service was excellent. I would highly recommend CJ Wilson to anyone looking to purchase a new Mazda. More

Awesome dealership Awesome place. Great salesman,Dan Stelmach. Cool elevator that brings you down to the service area. Super clean. Dan was knowledgable about the cx-9 w Awesome place. Great salesman,Dan Stelmach. Cool elevator that brings you down to the service area. Super clean. Dan was knowledgable about the cx-9 we purchased and super friendly. Would recommend them to everyone. More

Great experience Best experience. Krystal & Brandon made car buying easy and comfortable. Any questions that needed to be answered either Krystal or Brandon picked Best experience. Krystal & Brandon made car buying easy and comfortable. Any questions that needed to be answered either Krystal or Brandon picked up the phone. . More

Best price and no surprises! I emailed every Mazda dealer within 100 miles for a price quote and Brandon sent me the best one. When I arrived at the dealership my car was waiting I emailed every Mazda dealer within 100 miles for a price quote and Brandon sent me the best one. When I arrived at the dealership my car was waiting for me out front at the price we had agreed on. Brandon took the time to go over the features of the vehicle with me. Nick in finance was knowledgeable and got me through the process quickly. Everyone that I came in contact with at the dealership was friendly and professional. More

CJ WIlson Mazda is the right choice! I could not have had a better experience at CJ Wilson Mazda of Orland Park! Aside from the fact that they had the perfect 2011 Ford Ranger in their st I could not have had a better experience at CJ Wilson Mazda of Orland Park! Aside from the fact that they had the perfect 2011 Ford Ranger in their stock (having searched months for the perfect small truck), the customer service I experienced was awesome. From the moment I walked in the door, Sandy Tydd helped set me up with a test drive and a superb attitude. She never made me feel pressured into making a purchase, and that's the best kind of sales person. She walked me through all the financial steps I'd have to take, and made me a confident customer. Never once did I feel like she was trying to push a sale at the cost of my satisfaction. She even set me up with a new battery before i took the truck home! Krystal Smith was also a pleasure to work with. She also made me feel at home at the dealership. She seemed very down to Earth and knows her customer service skills. Both Krystal and Sandy made me feel like my satisfaction was more important than making a quick sale. Lastly, I dealt with Mike Mockaitis before leaving the dealership. Mike helped me finalize all the paper work and set up financing for my vehicle. Mike certainly made me feel at ease when it came to all the matters of financing. Not only was he very east to talk to, he explained all the fine points of buying and financing a vehicle and gave me peace of mind in regards to getting my vehicle paid off. Never once felt like he was trying to rush me through the paperwork; he took the time to make sure I knew what I was signing and what responsibilities I had when paying off my truck. The dealership itself is sharp, clean and organized, but its the staff that make CJ WIlson Mazda a real pleasure to shop at. Thank you Sandy, Krystal and Mike! More

False Advertising - Steer Clear of this Place Found a very nice internet price on a 2012 Mazda 3 and took a 40 minute ride out to CJ Wilson Mazda in Orland Park. Test drove the car Feb 18th with Found a very nice internet price on a 2012 Mazda 3 and took a 40 minute ride out to CJ Wilson Mazda in Orland Park. Test drove the car Feb 18th with my teenage daughter. She loved it so we sat down to work out a deal. This is when I learned the price was $1,440.00 more than advertised. I told the sales person (Krystal) that the added cost wasn't anywhere on their AD or website and that I didn't want the "certification" on what I believed was reliable car. She indicated that it could probably be removed but she'd need to confirm this with her sales manager Jack Howe. That's when the games truly began. When I insisted on the advertised price her sales manager refused. He then came over and asked me if I was a "mechanic" before agreeing to split the certification cost with me. Since my daughter liked the car and was sitting there with me I decided to bite my tongue and continue rather than walk. The sales manager then tried to swindle me with inflated interest rates and unnecessary "Gap Insurance" costs. Krystal was a wonderful sales person. However, the pushy sales manager was unethical, absolutely trying to take advantage of my daughter's attachment to the car. I'm fortunate to have stellar credit and never have had to experience this type of dirty dealing. Certainly didn't expect it from a big name dealership. Before posting this, I tried to share this complaint with upper management but they failed to contact me. Interestingly I see that other negative reviews have some very similar complaints. There's many honest car dealerships out there. Spend your money elsewhere. I did ! More