Mazda of Orland Park

Brandon Baldeshwiler Wow! Any time I've needed to buy a car, I always drag my feet because the experience is always crappy. NOT THIS TIME! My salesman Brandon made buying Wow! Any time I've needed to buy a car, I always drag my feet because the experience is always crappy. NOT THIS TIME! My salesman Brandon made buying my Mazda 3 so comfortable. He went above and beyond to make me feel right at home. He even offered me something to drink or eat. The service here was tremendous. I wouldn't say that I am particular to any car brand, until now. Brandon showed me the full potential of what Mazda had to offer and he put me in a car that fit my needs in all aspects of my life, including my wallet. I've already gotten my mother in law to begin looking for a Mazda 3 as well and Brandon was more than happy to answer some questions for her over the phone. 10 gold stars all around, very impressive. More

Attempt to Cancel an Extended Warranty Our son purchased a vehicle from this dealership (Orland Park) in 2014. He had recently traded it in and purchased a vehicle closer to home (Mundelei Our son purchased a vehicle from this dealership (Orland Park) in 2014. He had recently traded it in and purchased a vehicle closer to home (Mundelein) At the time of his 2014 purchase he also purchased an extended warranty and for simplicity sake now needed to cancel it. On his behalf I first contacted Allstate the warranty provider and they instructed I contact the dealership for the necessary cancellation document and we would need to provide the vin # and odometer disclosure statement - everything we already have. Dealership would then provide info to Allstate. Well, this is when the headaches began something so simple has turned into a nightmare. In four days I contacted the dealer 8 times. First call I couldn't get thru to anyone. The second call I was forwarded to a manager (Mike) and he had me speak to Nick Hubbs. Spoke to Nick Hubbs in Finance Dept on a Wednesday morning and he assured me that he would email the document with instructions on processing. On Thursday I left two messages indicating I had not received the information and wanted to confirm the email address he was using. No call back Thursday, Friday or Saturday. I placed 3 calls on Friday, with no luck just "leave a message" What good is leaving messages when no one was calling back! So Saturday was the day that broke the camel's back!! Now three days after my one and only time speaking to Nick Hubbs and many other calls placed I still do not have anything resolved. Today I called again and Liz the Cashier was very polite and helpful. Although Nick was in, he was not able to pick up the phone too busy I guess to provide service for someone looking for a refund and not a loan! He advised Liz that he sent the email (very questionable!) and would be checking the email address and would resend. After venting to Liz about him not picking up the phone as a courtesy just allowing her to run back and forth with questions - who does that??? she mentioned that Nick told her he would need to see my son in person before processing!!! Why didn't he call to let me know that? Why send an email with the document (if it was sent at all)? Impossible! I told them that that wasn't going to happen due to my son's 12 hour work days. Undoubtedly more time wasted. Come on people was is this about??? Next I asked to speak to the GM. She was very willing to put through the call as he was also in. Sat on hold (listening to an annoying recording) for what seemed to be a lifetime. No pick up by the GM or Liz. I'm certain if I wanted to purchase something I'd have four people in line to pick up. While still on hold I placed a separate call via our home phone (showing caller ID at their end I'm sure) and now the calls were routed thru there automated system. Unfortunately it felt like they no longer wanted to address the issue. ABSOLUTELY FRUSTRATING...... something that could have been easily resolved and professionally handled is still an issue. Allstate mentioned that once they approve the document then the dealership would be responsible to mail our money back to us. Well, ask me if I think that's going to happen???? We want our refund on the unused warranty and I will continue to follow thru with Allstate and express the difficulty I have had with CJWilson. One way or another I expect to have this resolved. More

Above Expectations I was really pleased with my experience at CJ Mazda. I was looking to lease and had to stay with in a certain budget. I was pleased that they were abl I was really pleased with my experience at CJ Mazda. I was looking to lease and had to stay with in a certain budget. I was pleased that they were able to work with my on my needs and wants and it was a quick process. More

Happy customer:) It was an easy and smooth process. Everyone was friendly and they quickly got me the specific car and colors that I wanted! Dan was quick to respond t It was an easy and smooth process. Everyone was friendly and they quickly got me the specific car and colors that I wanted! Dan was quick to respond to calls and emails which was great! More

Great Experience From Start to Finish I spent quite a bit of time researching, test driving and pricing my new car. When I settled on the Mazda CX9, CJ Wilson Orland Park had the model I w I spent quite a bit of time researching, test driving and pricing my new car. When I settled on the Mazda CX9, CJ Wilson Orland Park had the model I wanted at the best price. When I went in to pick up the car and do all the paperwork, I was more than impressed. The facility is beautiful and comfortable. Dan Stelmach took a tremendous amount of time with me, explaining everything to my satisfaction with a great deal of patience. He's a "go to" guy! When it comes time for me to get another car, I can't imagine starting (or finishing) anywhere but here. More

Great Experience! I had been car searching for weeks looking at endless makes and models and dealing with all types of representatives. All of that is extremely stressf I had been car searching for weeks looking at endless makes and models and dealing with all types of representatives. All of that is extremely stressful! I found a used car online and contacted the this dealership immediately for more information. Sandy Tydd answered the phone and went above and beyond in providing reliable information in any way I preferred (emails, phone calls, texts), which for a young buyer was super helpful. I was so impressed I drove out to check it out. The staff were all welcoming the moment I walked in and ensured me I was well informed of what I was looking at as well as giving me more options. I had been to other Mazda Dealers but none provided better service or deal then CJ Wilson Mazda of Orland Park. After asking a multitude of questions that were all appropriately answered, I made a decision to buy a new 2015 Mazda 3 i Touring. It's an amazing car! Being young and having minimal credit didn't seem to be an issue because they worked to find a way for me to finance my own car. The general manager also stepped in to help with this huge purchase and made sure I didn't feel overwhelmed. Overall, I had a great buying experience, learned a lot and am still receiving great service after I bought my car. I definitely recommend this car and above all this dealership to anyone who wants great service and a great vehicle. More

Dan Stelmach Although negotiating is not my forte, Dan made the process easy and fair. He was attentive, flexible, cooperative and knowledgable. He negotiated a Although negotiating is not my forte, Dan made the process easy and fair. He was attentive, flexible, cooperative and knowledgable. He negotiated a fair price while keeping the customer's needs foremost in mind. Collectively, Dan and his finance team were able to get me in a great vehicle. Dan was thorough and responsive during the buying process. As the sale came to a close, Dan was very informative and provided the customer with education and resources for future needs. I am extremely happy with this purchase. Great job Dan! More

Overall great dealership Just bought my Mazda 3 a couple of days ago, and it was a great investment. Dan Stelmach was knowledgeable when it came to the car which helped with m Just bought my Mazda 3 a couple of days ago, and it was a great investment. Dan Stelmach was knowledgeable when it came to the car which helped with my decision to buy the car. Dan was ale to get me a great rate and I cant thank him enough! More

AWESOME..!! So much thanks and appreciation to Sandy Tydd..!! She was so wonderful in helping me via email until it was time for me to purchase. I was impresse So much thanks and appreciation to Sandy Tydd..!! She was so wonderful in helping me via email until it was time for me to purchase. I was impressed by her knowledge of the Mazda, and she was very patient with me, (which is sometimes hard to do.!!) .This was a huge purchase for me and Sandy made it a walk in the park. Thanks Sandy...your the best.. PS. OMG..!! Love, Love, my new CX-5..!! Its the best car ever..!! My Husband too..!! Karen More

Excellent dealership After test driving the Mazda 6 at my local dealer, I knew it was the car I wanted. I called CJ Wilson Mazda in the afternoon and spoke to Omar. He gav After test driving the Mazda 6 at my local dealer, I knew it was the car I wanted. I called CJ Wilson Mazda in the afternoon and spoke to Omar. He gave me a price quote on the car within half an hour. They didn't have the car so they had it shipped from another dealership. In 3 hours, I left for CJ Wilson Mazda (which was a 3 hour drive from where I lived) and arrived there at 8:15 pm (dealership closes at 9:00 pm). Omar was great. Within 45 minutes we had signed all the paperwork and were out the door with the new car. Customer service was excellent. I would highly recommend CJ Wilson to anyone looking to purchase a new Mazda. More