Mazda of Palm Beach

I had a wonderful experience working with Chris during the purchase of my car. He was kind, helpful, and made the entire process smooth and stress-free. When my car had a few minor issues, Chris made sure the purchase of my car. He was kind, helpful, and made the entire process smooth and stress-free. When my car had a few minor issues, Chris made sure everything was resolved as quickly as possible, which truly showed how much he cares about his customers. He has also continued to follow up to make sure I’m doing well with the car, which I really appreciate. His dedication, professionalism, and excellent customer service made this a great experience. I highly recommend Chris to anyone looking for a trustworthy and attentive salesman! More

FINAL UPDATE: I am changing my rating from 1 star to 5 stars due to the exceptional leadership of the General Manager, David Oshry. After a very difficult start—which included verbal harassment from a stars due to the exceptional leadership of the General Manager, David Oshry. After a very difficult start—which included verbal harassment from a former staff member and significant pricing discrepancies—David reached out to me personally to rectify the situation. He took immediate, decisive action, including terminating the employee involved and addressing and explaining the fee structures I had encountered and some which he made known to me on the phone, were optional and could be removed. To truly "make it right," David and the dealership sent representatives, Haywood and Donovan, all the way to my home in Melbourne to finalize the transaction we agreed to. They were extremely professional and efficient, making the final steps of this process a pleasure. The Bottom Line: While the initial experience was a disaster, David Oshry proved to be a man of integrity. He didn't just apologize; he went above and beyond to fix the dealership's culture and ensure a fair, transparent deal. If you want a professional experience, I highly recommend dealing directly with David’s management team. (Note: I am leaving my original comments below to highlight the contrast and the effort David went to in order to resolve this.) ORIGINAL REVIEW (For Context): Title: Verbal Harassment & $9,000 in Stealth Fees I am a cash buyer from Melbourne who was prepared to buy a Certified Pre-Owned 2023 CX-5 today. My experience with this dealership was shocking. First, after requesting an itemized Out-the-Door quote, I was called six times by a salesman, Shakiel Givens, who yelled and used profanity toward me over the phone. Second, when I finally received the written quotes, the price jumped from an advertised $24,850 to a total of $33,956. They attempted to pack the deal with a $2,895 'Platinum Package' and a $2,000 'Reconditioning Fee' on a vehicle they are advertising as Certified Pre-Owned. I have reported the harassment and these deceptive pricing practices to Mazda North American Operations. If you are looking for transparency and professional treatment, avoid this store and look elsewhere. More

Fueron muy amables y atentos todo salió bien con la compra de mi nuevo carro compra de mi nuevo carro More

Thank you to Christian Rizo for a seem less purchase , from the moment I walked in Christian was ready to help me find my needs and wants / to solve any the mystery of what my next purchase was going to b from the moment I walked in Christian was ready to help me find my needs and wants / to solve any the mystery of what my next purchase was going to be ( Lexus Rx 350) while being a professional and helping me every step along the way . I will recommend Christian to anyone looking for a no pressure environment and someone to be Helpful every step More

Maikol was excellent! Very professional, attentive, and never pushy. Got me a great deal on this beautiful bmw. Thanks to Dan and Eugene! I will be back and do business he Very professional, attentive, and never pushy. Got me a great deal on this beautiful bmw. Thanks to Dan and Eugene! I will be back and do business here More

Maikol, Will, and Eugene were awesome thank you guys for helping me through this process we love our new car. Maikol you were awesome kudos to you helping me through this process we love our new car. Maikol you were awesome kudos to you More

Este concesionario es una persona muy Profesional en todo el sentido de la palabra,a la vez que muy atento y dispuesto a server y resolver los problemas de los clientes.LO FELICITO GRANDEMENTE@ ESTOY MUY SAT el sentido de la palabra,a la vez que muy atento y dispuesto a server y resolver los problemas de los clientes.LO FELICITO GRANDEMENTE@ ESTOY MUY SATISFECHA More

Didn't end up buying a vehicle, b/c my wife couldn't make her mind up on exactly what she wanted. I have to say the customer service from Keith was impeccable. From the customer service to the product knowle her mind up on exactly what she wanted. I have to say the customer service from Keith was impeccable. From the customer service to the product knowledge. Keith was very informative, patient, and not the slightly pushy. You could tell he genuinely cared. I have yet to get the customer service we received on our vehicle search. I hope he get's paid premium b/c employees like him are one in a million. Will definitely be referring him business. - Scotty S. More

Keith helped us out so much! We left with a great car and smiles on our faces! We left with a great car and smiles on our faces! More