Mazda of Palm Beach

Terrible dishonest dealership. Sold me a ruined car and seriously hurt me financially by being dishonest and then charging me thousands to not fix it. Ruined any chance of future b Sold me a ruined car and seriously hurt me financially by being dishonest and then charging me thousands to not fix it. Ruined any chance of future business. More

Update 12/22/2025 from 3 to 5 stars - After communicating a few times with David Oshry, I went back to the dealership last week and had the scratch and dent on the door properly fixed, and they communicating a few times with David Oshry, I went back to the dealership last week and had the scratch and dent on the door properly fixed, and they provided a new key blade for the fob. It would've been easier if they'd done it right away, but I'm giving credit to David that was very responsive and helpful from the day he got involved. Update 12/5/2025 from 1 to 3 stars - New GM David Oshry was informed of my review and reached out. He wanted to understand what happened and has been reasonable trying to solve the issue. He is scheduling a new visit to the dealership to provided me with the key blade and fix the scratch/dent. Review on 12/1/2025 - I bought a used 2024 CX-90 with them on Oct 5. I agreed to pay $500 over the online price after their manager Ben came to ask some relief, that his margin was too tight and the online prices were crazy. Anyway, I closed the deal agreeing with Alex that they would fix a scratch with a dent on the door and provide me a second fob/key - that somehow didn't come with the vehicle - afterwards. I purchased their Platinum package too. After that, horrible experience. A woman named Samantha reached out to me asking for a nice review in a link she would send me, then I told her that they still had pending things to deal with. She promptly responded that she would help me with that, and after a few text messages, was gone. She vanished. I tried to reach out to the manager, Ben, just to find out that he'd left the company. Then I tried to get ahold of Alex and he ghosted me until I managed to speak on the phone to a nice lady named Donna, who identified herself as a Sales Manager, and she somehow made Alex reach out to me saying he would schedule to solve my issues. That was Nov 14 already (over a month after purchase date). Then he would reply a message every here and there, but never schedule a date for me to go to the dealership solve the issues. Wednesday, Nov 26, day before thanksgiving, I decided to take the 1+ hour drive to the dealership and just show up there at 9am. A nice guy helped me get things moving, as Alex wasn't there yet. After many hours there, the car was ready. The scratch/dent they fixed with an Amazon-like pen that you cover it - poor job. If I could, I'd post the picture, but I'd have done a better job myself if I knew it. The worst part though is the second fob/key provided, a used fob/key, that is not working 100% and has no actual key (the blade) in it. So, long story short, as a Platinum customer (or just as any customer) not happy with their service and I don't recommend. More

Very disappointed that they add the bogus Platinum Protection Plan to their cars and do not give the customer a choice to remove it. Protection Plan to their cars and do not give the customer a choice to remove it. More