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McCarthy Hyundai Blue Springs
Blue Springs, MO
306 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 306 reviews
April 29, 2014
Amazing Experience I don't like playing games with my money. So my expectations are simple, but high. I went in and told Rick Pena exactly how much I wanted to spend and I don't like playing games with my money. So my expectations are simple, but high. I went in and told Rick Pena exactly how much I wanted to spend and how much I had for a down payment. He found a car a year old, with a 3 year warranty, for almost 100.00 less per month than I expected to spend. The Veloster is everything I could have wanted and so many extras I never expected. He even brought my paperwork to my job more than 30 minutes away - AFTER the sale was already complete. This is the first foreign car I have owned. Thanks to the experience from Blue Springs Hyundai and Rick, it won't be my last. More
by RussBliss
March 21, 2014
James Poe is a great salesperson! He really knew a lot about the car and took the time to show me all the features during the test drive. Brian in finance was very easy to work with and had everything do about the car and took the time to show me all the features during the test drive. Brian in finance was very easy to work with and had everything done in a timely and efficient manner. Scott helped us order some all-weather floor mats because they only had 1 set in stock and we needed two (we bought two cars when we went in there). Steve was really awesome to work with as well. Our cars had to be picked up from out of town dealers and he provided us with a courtesy car to drive while we waited. Amazing experience...great customer service, great environment. We will definitely be back to buy more cars from this dealership! More
by clh4631
Employees Worked With
Steve Willis, Brian Knight, Scott
December 15, 2013
I received courteous, personal, professional treatment from Dawn when arriving. Mr Collene was kindly attentive to my problems and explanations; he was respectful and made me feel like a valued customer. from Dawn when arriving. Mr Collene was kindly attentive to my problems and explanations; he was respectful and made me feel like a valued customer. The work was done well and in a timely manner. My trust in McCarthy Service and personnel has continued building for 9 years because of competent mechanics and friendly service. More
by millerst
Employees Worked With
Service Dept - Dustin Collene, also Dawn
June 02, 2013
We had a good experience here buying a new care, although we looked at several cars. It was painless and Doug helped us with what we needed and was very helpful. I had no problems at all and it was a good we looked at several cars. It was painless and Doug helped us with what we needed and was very helpful. I had no problems at all and it was a good experience. More
by JillGillispie
Employees Worked With
Doug Latendresse
April 26, 2013
Be careful when attempting to deal with this dealership. They are shady- and especially don't trust Steve- I learned a lot about his character within the first 30 seconds of talking with him! I am sure that They are shady- and especially don't trust Steve- I learned a lot about his character within the first 30 seconds of talking with him! I am sure that other car dealers will think twice about trading cars with this dealership based on his business ethics. I am SO thankful that I purchased at the other dealership- they are honest and genuine. More
by lindychurchwell
Employees Worked With
Steve
December 14, 2012
I'll try to be short and to the point: - Tony had us I'll try to be short and to the point: - Tony had us sign some scratch piece of paper when we told him we weren't going to spend anymore than $11000 I'll try to be short and to the point: - Tony had us sign some scratch piece of paper when we told him we weren't going to spend anymore than $11000 TOTAL (we specified EVERYTHING) - which he signed too. - They promised us it'd only take ~30 min to talk to the finance guy (Brian - who was actually very good to work with) Well, it took more than 2hrs and we had two little kids with us. So finally I'd had enough and they agreed we could just come back later. - When Brian typed up the paperwork, I saw a $50 "service fee" overthe $11000. This prompted me to ask about the taxes as well. Brian left and in came Tony. Tony started raising his voice at me and my wife saying that wasn't their responsibility, and trying to intimidate us. When I showed him the scratch piece of paper we both signed, he left and got Keenan. Keenan finally had some customer service skills and compromised to pay 1/2 of the taxes. - We rolled $450 into our loan, and McCarthy promised to pay us $900 once money was received from the bank. This was 06NOV2012. - We called on 20NOV2012 asking about the check and the title paperwork. The girl who answered said "ohhh yeah... I've got it here on my desk I forgot to mail it." - A check for $450 and title paperwork was delivered on 29NOV2012 (remember only 30 days to register a vehicle). - We called on 01DEC2012 (when I got to the post office to get the certified letter) when I discovered that $450 was missing. The general manager (Doug Miller) claimed "Oh, our person who prints checks isn't here, and I'm not smart enough to figure out how to do that, but it'll be ready for you first thing Monday morning." - Got to McCarthy at 8:30am on 03DEC2012. Didn't get the check until ~10:15am. We will never buy from them again. We first traded in and bought a Hyundai Santa Fe from them in 2010 and had a great experience with them. It seemed quick fast and painless but that was probably because we were desperate for a 4dr with a new kid and we traded in an amazing Honda Civic with less than 100K mi. More
by wtrain124
Employees Worked With
Doug Miller, Tony, Keenan
