McCarthy Hyundai Blue Springs

Web pricing is very misleading, but George Williams is great Web price is not honored unless you "qualify" for several hidden "rebates" and the list is quite long with strict qualifications like: existing Hyunda Web price is not honored unless you "qualify" for several hidden "rebates" and the list is quite long with strict qualifications like: existing Hyundai owner, Military service member/veteran, recent college grad, handicapped, and so on. I was very disappointed that I couldn't get the advertised price straight away and it took a lot of nagging for me to get an explanation of the web price. In the end, the explanation still came out very fuzzy. I asked who set the web price and if we could call them to have them explain how it was calculated and "they weren't available". This was all very suspect to me. I eventually negotiated my purchase price to within something close to the web price, but honestly I was exhausted after this and I am sure the Sales staff was too. This was all way too much of a run around. As an educated buyer, it should be very easy to get agreement on a new car price. It's not rocket science. Advertising a web price with hidden qualifications just made the whole deal a big pain and unnerving. If you want repeat customers, they need to leave the store feeling good about the deal, honestly I wasn't feeling too good. If it wasn't for George Williams' fun loving attitude, I probably wouldn't have bought the car and probably wouldn't go back to this dealer. George is a great guy though and deserves a raise for the xx his management put him through to get this deal done. Also during the negotiation, the Sales manager wrote on one of the offer sheets "THE END" and "GOOD-BYE", I was not entertained by these smart-xxx remarks. I would advise not to let this happen in future negotiations, because it was clearly not "THE END" because we continued to negotiate. It just made me mad, so pushed them harder for a better deal and ended up getting more money off, ridiculous... Hopefully this review helps someone so that they may go in with their eyes wide open. I have bought my fair share of cars and know a good experience from a bad one. I can say this one really tested my patience. In the end, George saved the deal for this dealership. More

We had a good experience here buying a new care, although we looked at several cars. It was painless and Doug helped us with what we needed and was very helpful. I had no problems at all and it was a good we looked at several cars. It was painless and Doug helped us with what we needed and was very helpful. I had no problems at all and it was a good experience. More

Be careful when attempting to deal with this dealership. They are shady- and especially don't trust Steve- I learned a lot about his character within the first 30 seconds of talking with him! I am sure that They are shady- and especially don't trust Steve- I learned a lot about his character within the first 30 seconds of talking with him! I am sure that other car dealers will think twice about trading cars with this dealership based on his business ethics. I am SO thankful that I purchased at the other dealership- they are honest and genuine. More

I'll try to be short and to the point: - Tony had us I'll try to be short and to the point: - Tony had us sign some scratch piece of paper when we told him we weren't going to spend anymore than $11000 I'll try to be short and to the point: - Tony had us sign some scratch piece of paper when we told him we weren't going to spend anymore than $11000 TOTAL (we specified EVERYTHING) - which he signed too. - They promised us it'd only take ~30 min to talk to the finance guy (Brian - who was actually very good to work with) Well, it took more than 2hrs and we had two little kids with us. So finally I'd had enough and they agreed we could just come back later. - When Brian typed up the paperwork, I saw a $50 "service fee" overthe $11000. This prompted me to ask about the taxes as well. Brian left and in came Tony. Tony started raising his voice at me and my wife saying that wasn't their responsibility, and trying to intimidate us. When I showed him the scratch piece of paper we both signed, he left and got Keenan. Keenan finally had some customer service skills and compromised to pay 1/2 of the taxes. - We rolled $450 into our loan, and McCarthy promised to pay us $900 once money was received from the bank. This was 06NOV2012. - We called on 20NOV2012 asking about the check and the title paperwork. The girl who answered said "ohhh yeah... I've got it here on my desk I forgot to mail it." - A check for $450 and title paperwork was delivered on 29NOV2012 (remember only 30 days to register a vehicle). - We called on 01DEC2012 (when I got to the post office to get the certified letter) when I discovered that $450 was missing. The general manager (Doug Miller) claimed "Oh, our person who prints checks isn't here, and I'm not smart enough to figure out how to do that, but it'll be ready for you first thing Monday morning." - Got to McCarthy at 8:30am on 03DEC2012. Didn't get the check until ~10:15am. We will never buy from them again. We first traded in and bought a Hyundai Santa Fe from them in 2010 and had a great experience with them. It seemed quick fast and painless but that was probably because we were desperate for a 4dr with a new kid and we traded in an amazing Honda Civic with less than 100K mi. More