Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
McCarthy Jeep RAM Chrysler Dodge
Lee's Summit, MO
1,781 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,781 Reviews of McCarthy Jeep RAM Chrysler Dodge
June 29, 2016
Oil Change I had an appointment and when I arrived the service department checked me in immediately. The service itself was prompt and the staff were friendly I had an appointment and when I arrived the service department checked me in immediately. The service itself was prompt and the staff were friendly and helpful. More
by Helen Fisher
Employees Worked With
Gene Hensley
June 28, 2016
Awesome experience for the second vehicle purchase We worked with Jack Fleming in June of 2015 when we ordered my husbands 2015 Jeep Wrangler. Jack, Mike M., and the finance staff were awesome then an We worked with Jack Fleming in June of 2015 when we ordered my husbands 2015 Jeep Wrangler. Jack, Mike M., and the finance staff were awesome then and again this last week. Jack worked with my husband and I quite a few hours over 5 days. He stopped and made sure all questions were answered. He even went ahead and brought a vehicle over from the sister store to show us believing this was the vehicle for us. He was correct as we did purchase this vehicle. Everyone has been outstanding from the first "hello, how can we help you?" To the final goodbye in our new vehicle. We obviously feel that Lees Summit DCJ treats our family well as we now take 3 vehicles there for service having purchased 2 of the vehicles from this dealership. We will recommend this dealership to our friends for future purchases and service. More
by Sloan, Bob
Employees Worked With
Jackie Fleming, Michael Moananu, Chris Smith
June 28, 2016
No Name Dealer thought my Car needed to be moved I purchased several oil changes for my Nissan that I purchased at Lee Summit Dodge. I always get this "I believe you are at the wrong place, but this I purchased several oil changes for my Nissan that I purchased at Lee Summit Dodge. I always get this "I believe you are at the wrong place, but this time I didn't. My biggest complaint was when I saw that my car was done I was heading to the service desk when a dealer said to another what's with that Nissan they need to move it to the back so no one sees it. More
by Riverat73
Employees Worked With
Derrick Ross
June 28, 2016
poor service from dealership on a recent trip to have my vehicle serviced, a man that told me his son worked next door came in behind me and an elderly lady, who was there to hav on a recent trip to have my vehicle serviced, a man that told me his son worked next door came in behind me and an elderly lady, who was there to have her vehicle serviced, and was put ahead of us to have his vehicle serviced, which is very poor customer service, I feel his vehicle is no more important than mine or hers. More
by Danny Polhemus
Employees Worked With
I don't believe in good ole boy treatment
June 28, 2016
S-L-O-W 2 1/2 hours for an oil change then when they were finally done they didn't tell me. I had to go to the counter and ask where my jeep was. Too lazy to 2 1/2 hours for an oil change then when they were finally done they didn't tell me. I had to go to the counter and ask where my jeep was. Too lazy to come and get me. More
by B1
Employees Worked With
Missy Shanahan
June 27, 2016
Enjoyable, and stress less auto purchase My consultant, was knowledgable about his product, and helped out a family. Brought value to our transaction. Real personal and comfortable. I'd do it My consultant, was knowledgable about his product, and helped out a family. Brought value to our transaction. Real personal and comfortable. I'd do it again when the time comes More
by Clyde williams
Employees Worked With
Les Saunders, Chris Smith
June 25, 2016
Extremely long wait times. Mechanic made a mistake. I've made appointments for my services. My service for an oil change and oil leak repair started at 8am. They didn't finish with the work until 1pm be I've made appointments for my services. My service for an oil change and oil leak repair started at 8am. They didn't finish with the work until 1pm because I pretty much told them I couldn't wait any longer. They didn't offer me am estimated wait time and didn't offer a shuttle service till my service was about completed. A couple days later my battery died, I tried to reach out to them about the coincidence of that since my battery should have had a longer life span, but they never returned my voicemail. My last service for a recalled part went smoothly until I tried to drive off the lot. A warning light came on and the mechanic had forgotten to reattach something. I've just grown more and more frustrated. The customer service is ok, but the personal conversations that the workers have are uncomfortable for your clients to hear. Pretty much complaining about their long days at work and how they can't wait to go home. I understand that, but I keep those feelings to myself when I'm at my own job. Its unprofessional. More
by Krgriffin90
Employees Worked With
Jesse Venzor, Gene Hensley
June 24, 2016
Think Twice Before Coming Here. I will be looking for a new Dodge dealership to have service done and will not purchase my next vehicle here because of their service department. Purc I will be looking for a new Dodge dealership to have service done and will not purchase my next vehicle here because of their service department. Purchased my 2015 Dodge Durango there and recently had it in for service for two days without them even doing anything with it- was a real inconvenience. They told me that they heard the noise I was concerned about, but couldn't fix it. Also- felt really disrespected that they kept calling my husband instead of me- even though I am the owner, scheduled the appointment and bring it in for service each time. More
by jmetters
Employees Worked With
Michael Jones, Missy Shanahan
June 24, 2016
Customer Service Changes This dealership is typically fine in terms of wait time, sales, and service. What I don't understand is why they now have a Cashier agent who doesnt This dealership is typically fine in terms of wait time, sales, and service. What I don't understand is why they now have a Cashier agent who doesnt even look at you or speak to you when you come to pick up your vehicle. I've never had an issue paying in the service department before, and they are a lively bunch. Not only did the new cashier not look at me or my wife while we completed our transaction, she gave us the keys to another customer's vehicle. The staff also did not pull the car around after we paid for service - they left it in the back lot, then scrambled to find it once we realized we had the wrong keys. Maybe this was just a frantic Friday, but I have been coming here for years now, and if this continues I honestly can't suggest this dealership. More
by drat83
Employees Worked With
Jeffrey Snyder
June 24, 2016
Jeep Wrangler These guys are amazing, was in and out rather quickly. The sales guy was awesome told him where i was at and he made that happen, Lance great job! The These guys are amazing, was in and out rather quickly. The sales guy was awesome told him where i was at and he made that happen, Lance great job! The finance guy was on point too, did not push for the extra stuff and just did his job. 3000 dollars off the MSRP and my Active Duty discount great place to purchase a car. I would give them a million stars if possible. More
by mojeepguy
Employees Worked With
Chris Smith, Lance Welch
