McCarthy Jeep RAM Chrysler Dodge

Feeling Sad and Angry It is with sadness, much disappointment and anger that I have written this review. I purchased my vehicle at least Summit Dodge approximately 2 years It is with sadness, much disappointment and anger that I have written this review. I purchased my vehicle at least Summit Dodge approximately 2 years ago. It was a very good experience and was happy with the dealership. So when I had mechanical problems with the vehicle, 10 minutes from the dealership and approximately an hour from my home. I thought I would stop by and have them look at the situation. After the mechanics looked at my vehicle, it was strongly advised that I not drive the vehicle. I was given an estimate on the repairs. Not being an expert in Auto Repair, the terrible sounds coming from the vehicle and the advice not to drive the vehicle from the dealership, I chose to have them make the repairs at the estimated price. The vehicle would not be complete until the following day. That evening talking to an auto mechanic I was told that the estimate may actually be double of what the repairs should cost. When I went to pick the vehicle up the next day, and inquired about the cost of the repairs, I was told that I should have been concerned the prior day before I okayed the repairs at that price. Because I okay the estimated cost I was bound to that cost. My bill for the repairs was not itemized out. Nor does it itemized the parts or the book rate of the labor. When inquired I was told this is what I agreed to and this is what it is. The original service writer was unavailable at the time, and I was told he would get back with me. But as of the writing of this review, 4 days later, no one has contacted me. Nor does my bill tell me what labor was performed or what parts were put on my vehicle. I have never been to a dealership that has not itemized out a repair bill. I am not happy about the amount of money I paid for this repair, but I did agree to the pricing prior to the repair. What I am the most upset and disappointed about is the way I was handled when I made inquiries to the repairs, the cost, and any warranties or guarantees on parts and or labor. I felt I was being deceived and lied to. I have been contacted by no one at the dealership. I feel all I am to Lee's Summit Dodge is quick dollars in their pocket to the tune of over 1,600 of those dollars. Poor! Poor! Way of handling a customer. This shows me that customer service means nothing to Lee's Summit Dodge. DJ Talbot Safire Farrier Service Kearney, MO More

Amazing Service While I was getting an oil change next door at Fenton Nissan I decided to go check out some vehicles at Dodge. After test driving the Jeep Patriot I i While I was getting an oil change next door at Fenton Nissan I decided to go check out some vehicles at Dodge. After test driving the Jeep Patriot I instantly knew that's what I wanted! Troy (little Troy) assisted me in working the car into my budget. He did an awesome job explaining everything, and was extremely nice. After purchasing the Jeep I worked with Robert. He was also very nice, and explained everything thoroughly which made the car buying experience easy. I will definitely recommend this dealership to all of my friends and family!! Great job! More

Best Dealership and Service Great service with people who care and that you can trust. I have three Jeeps all from. This dealership, and have been very happy with the sales and Great service with people who care and that you can trust. I have three Jeeps all from. This dealership, and have been very happy with the sales and service More

My two car purchase I needed two cars and traded in my Chevy Cruz and my sales man was wonderful and served us drinks and met our needs . Telling all I know to come visit I needed two cars and traded in my Chevy Cruz and my sales man was wonderful and served us drinks and met our needs . Telling all I know to come visit when they need a new car or upgrade in a better car or truck!!!! More

Above and beyond Jonathan Schreimann as my advisor. Free made sure that my vehicle recieved the service it neeses and in very little time. Jonathan is very courteous a Jonathan Schreimann as my advisor. Free made sure that my vehicle recieved the service it neeses and in very little time. Jonathan is very courteous and thorough. More

Great service department and techs Had trouble with my 2013 wrangler, and could locate the problem. After taking it to a previous dealer multiple times and never getting things fixed p Had trouble with my 2013 wrangler, and could locate the problem. After taking it to a previous dealer multiple times and never getting things fixed properly or timely I chose landmark Lee's summit CDJ. They got me in and located a faulty wiring harness running from factory install or the previous dealer that worked on a recall and didn't secure it. Had me fixed up same day and even worked with me on the price because of the situation. More

General maintenance Dustin Schorr took care of my daughter like she was his own, great quality in a human now a days. Great personal treatment from the dealership world. Dustin Schorr took care of my daughter like she was his own, great quality in a human now a days. Great personal treatment from the dealership world. More

Excellent customer service We have been using LSDCJ for 3 plus years and always have a great experience. Jonathan and the whole service crew are always quick, easy and personab We have been using LSDCJ for 3 plus years and always have a great experience. Jonathan and the whole service crew are always quick, easy and personable. More

smooth, easy, straight forward and friendly Nice sales people and very helpful. Alex Norris was our sales consultant and did an amazing job. He made the transaction of trading our jeep for a new Nice sales people and very helpful. Alex Norris was our sales consultant and did an amazing job. He made the transaction of trading our jeep for a newer model go smooth and explained everything to us. Would definitely bring our business back here in the future. More

Oil change/ tire rotation and balance Good friendly service. Informative on what was checked, and looked into other inquiries of adding new remote start cost and installation. Gave p Good friendly service. Informative on what was checked, and looked into other inquiries of adding new remote start cost and installation. Gave price and length of estimate. More