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McCarthy Jeep RAM Chrysler Dodge

Lee's Summit, MO

3.8
1,781 Reviews

1051 SE Oldham Pkwy

Lee's Summit, MO

64081

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1,781 Reviews of McCarthy Jeep RAM Chrysler Dodge

February 26, 2017

Have No Fear Lee's Summit Jeep treats everyone fairly. Never once with all of my interactions did I ever feel I was treated badly. Everyone is very nice and welcom More

by jkmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Law, Daryl Posey
February 25, 2017

Not good The vehicle that I purchased was missing the spare tire. I looked at this vehicle a week earlier and it had a spare tire. I'm not sure why the spare t More

by Curtnrw
Recommend Dealer
No
Employees Worked With
Derek Law, Quincey Hill, Robb Godard, Troy "LT" Shaw II, Tremanye Williams
February 25, 2017

Great experience The staff was very welcoming to us. They worked with us on a price and a loan. This was my first car purchase, and they made it such an ease. I would More

by Slc1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Fleming, Robb Godard
Mar 03, 2017 -

McCarthy Jeep RAM Chrysler Dodge responded

We are happy to know that we were the dealership for your first car purchase! We look forward to seeing you in the future.

February 24, 2017

Not the best Salesman wasn't helpful in getting me the kind of Charger I wanted. Instead he was intent on selling me the car he wanted to sell and I'm sure like m More

by discal2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie Fleming, Daryl Posey
Feb 24, 2017 -

McCarthy Jeep RAM Chrysler Dodge responded

Thank you for taking the time to provide feedback on your most recent purchase at Lees Summit Dodge. As you didn’t provide your name, I cannot look into your purchase experience, but I can say this. Our sales professionals work with our customers to find the right vehicle at the right price. If you didn’t like the car, or were not comfortable with the payment, you certainly did not have to purchase the vehicle. You would have had many chances to say no to the vehicle you purchased or the terms you were offered. John Bock General Manager Lees Summit Dodge Chrysler Jeep Ram 816.525.9825

Feb 25, 2017 -

discal2 responded

Yes, I could have said no at any time and definitely now wish I did! But like I said, your salesman did not try to meet my needs and made me believe this was the best deal I could get anywhere. That was lies! When I asked Jack if maybe I should get a 2016, he responded with "you will not find any 2016's with the options you want." Again lies! There was a 2016 Charger in your used car lot that he never even attempted to show me! I wanted a pitch black SXT or RT and/or AWD. He made little to no attempt to get me what I wanted! I said I wanted my payments to be $400 or less and he made me believe that would happen and then came at me with $440 payments! I told him the day of the purchase that I was late to a funeral, and he still lied and said we could something done in 30-40 minutes. I was there over two hours! Furthermore, when we left, my wife had her hands full with a baby and a diaper bag struggling to get out the door and your people just watched her instead of assisting her after we just spent $30,000! Lastly sir, I too am a General Manager for a large corporation, and your response to my complaint was completely unacceptable! Basically you defended your people, and said I was wrong! That is terrible customer service! If it were me, I would have done whatever it takes to appease my customers. An apology would have been nice! But I guess you aren't taught hospitality in your line of business! Again, my fault for being afraid to say no while at your dealership, but if your "professionals" would have tried to meet my needs maybe I would be happy and writing a great review instead!

February 23, 2017

Amazing Experience This, by far, has been the best car buying experience I've ever had. Quincy was a true professional and went above and beyond to assist my wife and I More

by lucascs02000@live.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quincey Hill
Feb 24, 2017 -

McCarthy Jeep RAM Chrysler Dodge responded

Chris, we are happy to hear that we gave you the best car buying experience. Thank you for the positive feedback on Quincey.

February 23, 2017

Outstanding Great dealership and sales staff. Rick was very helpful and made the buying experience, I have ever had from a dealership . I would recommend this de More

by Robert Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Rippy
Feb 24, 2017 -

McCarthy Jeep RAM Chrysler Dodge responded

Robert, Thank you for the positive review. We are happy to know that we assisted you and satisfied your needs.

February 23, 2017

Excellent Experience Ever since Crawford in Raytown closed, I have been taking my Jeep to this location for servicing. This is why it was my first choice when I started lo More

by canew17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Rippy
Feb 24, 2017 -

McCarthy Jeep RAM Chrysler Dodge responded

Thank you for sharing your awesome experience with us. We are happy to know that we are your service provider!

February 22, 2017

Quick and Painless Picked this dealership to test drive the new Ram because of the reputation of their service department. Got a very fair value for my trade and was abl More

by Outkast123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Fleming
Feb 24, 2017 -

McCarthy Jeep RAM Chrysler Dodge responded

We are happy to know that we made your car buying experience as easy as possible for you. Thank you for recommending us to others.

February 21, 2017

Good experience buying a van My husband and I had just planned on looking at vans as our kids are getting bigger and we're quickly outgrowing our sedan. Rainer was very helpful an More

by Sarah longest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rainer Moje
Feb 24, 2017 -

McCarthy Jeep RAM Chrysler Dodge responded

Thank you for sharing your experience with us. We look forward to seeing you in the future.

February 21, 2017

Great Experience I had a great experience buying a new car from Lee's Summit Jeep. Rick was an awesome salesman, and the whole experience was wonderful and easy . Coul More

by sgoodfellow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Rippy
Feb 24, 2017 -

McCarthy Jeep RAM Chrysler Dodge responded

We are happy to know that your experience with us was wonderful and easy. Thank you.

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