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McCarthy Jeep RAM Chrysler Dodge
Lee's Summit, MO
1,781 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,781 Reviews of McCarthy Jeep RAM Chrysler Dodge
August 19, 2016
Durango service and updates Thanks for the great job done on my 15 Durango. I had oil changed, and a dent removed in driver's door plus some updates. Thanks for the great job done on my 15 Durango. I had oil changed, and a dent removed in driver's door plus some updates. More
by Mike Buettner
Employees Worked With
Jesse Venzor
August 17, 2016
The best Vehicle Purchase Experience I was driving through Kansas to take my daughter to college and I decided to call and see if they had the truck that I have been looking for. Mr Les I was driving through Kansas to take my daughter to college and I decided to call and see if they had the truck that I have been looking for. Mr Les Answer answerd all of my questions asked me what I wanted and what I didn't want. Within an hour he had the exact vehicle I was looking for. I have been searching all over several states.My local dealership in Carlsbad CA never once made any effort to find the vehicle I wanted. Les at Lee's Summit went above and beyond. I have never ever left a dealership happy. Today I had a smile from ear to ear More
by Noah45
Employees Worked With
Les Saunders
August 16, 2016
Good Experience I hate writing reviews, but this place was great. Lance was knowledgable and very helpful. They also were very accommodating with my schedule. Definit I hate writing reviews, but this place was great. Lance was knowledgable and very helpful. They also were very accommodating with my schedule. Definitely would recommend buying from this dealership. More
by Skriegh
Employees Worked With
Lance Welch
August 15, 2016
Very professional dealership The staff at the dealership was great to work with, they made the experience very easy and quick. The trade in was very fair and the price for the Gra The staff at the dealership was great to work with, they made the experience very easy and quick. The trade in was very fair and the price for the Grand Cherokee was very fair. I am very plesed with the transaction in every way. More
by Richard Hougland
Employees Worked With
Rick Rippy, Michael Moananu, Daryl Posey
August 15, 2016
Service Dept Should Put in "First-in First-Served" Process Service Dept is good but should put in better way for customers to wait in line (first-in, first-served). Like a well-designated waiting line, or a n Service Dept is good but should put in better way for customers to wait in line (first-in, first-served). Like a well-designated waiting line, or a numbering system. There are 3 doors in which to enter the Service Dept. When customers come in from 3 different entrances, and there really isn't a good waiting line process, it gets confusing for customers AND staff. More
by thatcher5555@gmail.com
Employees Worked With
Missy Shanahan
August 15, 2016
Kourtney serno is awesome Kourtney serno is the only reason why i bought my car from there. I love my car and she made it possible for me. She isnt pushy and she really cares. Kourtney serno is the only reason why i bought my car from there. I love my car and she made it possible for me. She isnt pushy and she really cares. Shes also very open honest and easy to get along with. Wish more car salesmen where like her. Before Kourtney i had delt with two other salesmen who wouldnt work with me. One was from a different dealership, he was nice but just couldn't help me the other salesman was from this exact dealership. He was suppose to call me when the dodge journey came in and never did but thats ok because i bought a more expensive model from Kourtney so it all worked out. Im just saying after that guy didnt call i was a little skeptical about coming back to lee summit dodge the only reason i was there in the 1st place was bc its the only dealership with a 4x4 dodge journey but i would have left if Kourtney wasnt so awesome. I recommend this dealership if they the customers go to Kourtney. Also Daryl hooked me up. More
by Whitwhit23
Employees Worked With
Daryl Posey, Kourtney Serno
August 12, 2016
Exciting Les was very professional and answered all of our questions. I would recomend anyone wanting to buy an automoble, to contact Les. Thank You Bob Les was very professional and answered all of our questions. I would recomend anyone wanting to buy an automoble, to contact Les. Thank You Bob More
by Robert Dandurand
Employees Worked With
Les Saunders
August 12, 2016
Comfortable, straightforward car purchase Like most people, I don't look forward to buying a car at a dealership. I'm always on guard and suspicious of all the sales talk. This was my first ti Like most people, I don't look forward to buying a car at a dealership. I'm always on guard and suspicious of all the sales talk. This was my first time dealing with Lee's Summit Chrysler and there is a difference. Nathan and Frank were very straightforward in discussing the cars that interested me. I never felt any push and nobody was trying to waste my time. There were no games, just straightforward discussions on price and options with me making the decision I wanted. People at the dealership seemed to genuinely enjoy their work. Frank has created a great work environment and it shows with the customer experience. I highly recommend this dealership. More
by hill888
Employees Worked With
Nathan Ebbrecht, Frank Clinton
August 11, 2016
Oil Change and Tire Rotation I always receive great customer service at Lee Summit Chrysler Doge Jeep Ram.The service people are very knowledgeable and took very good care of my t I always receive great customer service at Lee Summit Chrysler Doge Jeep Ram.The service people are very knowledgeable and took very good care of my truck. I always have them service it when needed. I won't go anywhere else. More
by Chuck
Employees Worked With
Frank Clinton
August 10, 2016
Service Rip Off Took my 2015 Charger in because of some AC problems. After waiting 2 hours for diagnosis my wife was told the recirculation air damper and the damper Took my 2015 Charger in because of some AC problems. After waiting 2 hours for diagnosis my wife was told the recirculation air damper and the damper in the mixing box needs to be replaced. The real problem comes when they also tack on that the cabin air filter needs replaced....a filter I replaced myself not more than a month before. Needless to say I cannot trust them to do the correct work or even do the work that is only needed if they try and tack on extras like the cabin air filter that they charge an insane amount to do. I will no longer be bringing my car in for oil changes let alone any major service. Be careful with them, they are not to be trusted. **Update** Mike Jones, the service manager after seeing my review asked that I contact him so he could investigate the situation. He asked me to bring my Charger back in. My wife took the car back in, he was waiting for her and promptly took the car back. After several more hours of diagnosis, the dampers that had failed the first time around were now working. It was determined that the system was 5 oz low on freon. Dye was placed in the system and no leak was found. The system was charged with freon and now functions correctly. All this being said I am not happy at all that I was originally going to be charged $774 for a problem that could not be duplicated. The reason I was given for the freon not being brought up as an issue was the tech didn't check the actual charge against the recommended charge for this vehicle. I will give it to Mr. Jones, he did correct my issues and somewhat restored my faith in the service department, however I feel none of this would have happened had the tech been either not lazy or properly trained. Also note that 2015 and beyond Dodge's have R1234yf freon, not R134a so the equipment to test, fill, and reclaim is completely different. More
by Jason H
Employees Worked With
Michael Jones, Jonathan Schreimann
