McCluskey Chevrolet

I purchased a 2016.5 Chevrolet Cruze in 2018 but last year, had to have the vehicle towed in because the car was stalling, service light was on. A mouse nest was found inside and their diagnostic found year, had to have the vehicle towed in because the car was stalling, service light was on. A mouse nest was found inside and their diagnostic found the harness wire was chewed, but repairable. This was good news because the harness was not available anywhere, even nationwide, due to the China trade war. After that, I received a call from Tim (branch manager) it was ready to pick up! Great !! Then I received call from Ed Mangus in service stating they found additional damage to piston and cylinder #1, possibly #2. We went back and forth and I was asking why this was not found from the beginning? Did they drive it? The service engine light still had to be on - advised no from Ed – they had to manually push it in. I was feeling something was not right, asked him several times for another service video – took several days and they also provided an estimate for more repairs almost $4000 – I requested detail on parts etc. and that also took several days. Ed stated not to worry - this piston and cylinder problem was common with the Chevrolet Cruze and our warranty would cover it. After going back and forth on that, it was denied due to ‘one’ tire rotation not completed. I called the insurance adjuster to go back out and he also took a picture of current odometer and that is when we found out they put almost put 4 miles while in their possession. … another lie from what he said before... When I brought this to Ed’s attention - I was advised, well they did, they had to test drive it to check the harness wiring .. I made the decision to have it moved because I did not want them touching it any longer. The final bill was wrong, they had extra charges and the insurance company had to intercept on that as well. A service tech was walking by and he asked if I was driving it and I said no – it will be towed. He said good because it shouldn’t be driven. I responded by ‘ YOU ‘ guys drove it almost 4 miles and you are telling ME not to drive it ?' He walked way. The cashier was even shocked and commented, this vehicle only has 65,000 miles and it needs an engine rebuild?? We had it towed to our mechanic that same day and they confirmed engine piston and cylinder crack #1. Possible engine crack. We towed it for a 3rd opinion and advised the same. The car was worth almost nothing now …We have heard first hand, and from too many people I cannot count, the unprofessionalism and shoddy service on how McCluskey ruins vehicles brought in for service. Samantha Gorby More

Great service Donte hooked everything up Sales manager made it happen comfortable with every aspect of service Talked to Donte on phone by the time i got there had all the ducks inline for me truck i want made it happen comfortable with every aspect of service Talked to Donte on phone by the time i got there had all the ducks inline for me truck i wanted deal was to complicated next day Donte called me up gave me truck better than the one i wanted sales manager finished up minimum downpayment great financial company most of all GREAT TRUCK Saleman Donte mad it all happen GO SEE DONTE MCCLUSKEY KINGS AUTOMALL TELL HIM ANTOINE SENT YOU WELL WORTH THE TIME THANKYOU DONTE AND SUPPORTING CAST AT KINGS CHEVROLET I WILL RETURN FOR NEXT CAR More

Purchased a 2020 Silverado HD Turbodiesel 2 weeks ago. Check engine light came on so I went to get it checked at the service center. The rep told me not to worry about it and to take it home and reschedul Check engine light came on so I went to get it checked at the service center. The rep told me not to worry about it and to take it home and reschedule an appointment since they were out of rental cars. This wasn’t acceptable to me since jg was a 70,000 dollar truck and it was less than two weeks old. So I got someone else who sent the code to the diesel tech and after the tech did some digging he found an air leak and a busted seal. Definitely not safe to drive. They were going to send me home if I had not done the work of the advisor for them. Very disappointing considering I’ve bought multiple vehicles from this place and given them all that business just to be treated like that at a service visit. Will not be returning. More

I purchased a 2018 Chevy Cruze about 20 months ago at the Automall thru a credit repair program. I put $1500 down and walked away with a new car with no negotiation. If I questioned anything or tryed to swit Automall thru a credit repair program. I put $1500 down and walked away with a new car with no negotiation. If I questioned anything or tryed to switch color of vehicle they said it could blow the deal. I was instructed to purchase the vehicle that the sales person chose for me to test drive. Told me to make my payments on time and then come back in a year and they will be able to get me into another car. I was also promised a Gift Card to a local restaurant for $50 for driving down from Columbus. Which I never received. Also after the papers were signed and the deal was done I went to pick up my keys at the front desk. They did not have them... found out that a sales person had taken my new car and put over 50 miles on the car while he was on a person errand. The receptionist told me she tried to tell him that someone had purchased that car and not to take those keys. He indicated he be right back and disregarded her warning. They had to end up calling him, while he was at Walmart. He came back into front doors of dealership played down keys and never even apologized or showed any remorse. After over a year I tried calling back and could never get a call back even after talking to them. Eventually my boyfriend started calling for me. He spoke to a female that took my name and said she would speak to her finance manager about what was going on. She was told I would be home in an hour. Before she even spoke to me she had run my credit without approval. My boyfriend told her she had no authorization to do that without my approval and he had not given her my SS#. She said they had pulled the original deal got the social and ran it from that. When we found this out we called the general manager twice and left messages and a month later have still not received a call back. Beware of there xxxxxxto take you and your money with promises they have no intention of delivering. I ended up a Crown Kia in Columbus and the took care of me. Got me in a wonderful vehicle even though I was $12,000 upside down. I even had made all my payments in time and paid extra in most payments. More

This company here is full of xxxx!!! I purchased a vehicle on June 19, 2020 and it was delivered to me the next day in which was great, but after that they suck. I was told that I will get a tag for 9 vehicle on June 19, 2020 and it was delivered to me the next day in which was great, but after that they suck. I was told that I will get a tag for 90 days and it was not even for 60 days. Than on top of that I haven’t received any paperwork stating that I own the car or to register it. I have constantly call the sales manager along with the head person over the dealership and no answer and phones nor return voicemail, but they surely received the money from the finance company. They can come and pick up this xxxx call!!! BBB here I come with my complaint. I love the car, but hate the unprofessionalism of the dealership and employees. I will not ever refer anyone to them!!! More

Awesome!, Definitely recommend this place. Mr. studdard was an amazing help! Definitely recommend. Keep up the good work will definitely come again and tell oth Definitely recommend this place. Mr. studdard was an amazing help! Definitely recommend. Keep up the good work will definitely come again and tell others too More

my experience has always been great!!! the staff & techs are great to deal with.my overall experience is that they are clearly customer oriented and truly appear to be concerned about you the staff & techs are great to deal with.my overall experience is that they are clearly customer oriented and truly appear to be concerned about you having a great experience at there dealership..... . More