McCluskey Chevrolet

Pleasant Car Purchasing Experience We called about an auto from the internet and luckily we joined up with Eric Haslem. Eric, a friendly and knowledgable fellow, took the time to explai We called about an auto from the internet and luckily we joined up with Eric Haslem. Eric, a friendly and knowledgable fellow, took the time to explain the automobile and the financing involved. What I liked is there was no high pressure and it was an enjoyable experience. Also, several minor problems with car, Eric had fixed. Guess you could say, I am a happy customer and will be back when I decide to purchase another automobile. And, of course, I will be looking for Eric! KRH. More

top notch Greg is awesome! Took the time to get me in a decent car with a reasonable price because of my bad credit. Bi weekly program is also awesome. Good job Greg is awesome! Took the time to get me in a decent car with a reasonable price because of my bad credit. Bi weekly program is also awesome. Good job! More

Perfect Experience!!!! My Wife and I went on a Friday and within 5 minutes we were approached by a young lady Named Megan! She was extremely pleasant and had a Great attitud My Wife and I went on a Friday and within 5 minutes we were approached by a young lady Named Megan! She was extremely pleasant and had a Great attitude! We ended up driving 6 cars and were there pretty much all day. At the end of the day I was signing the papers for a new car and could not have been more pleased! I would recommend Megan to anyone who wants a Pleasurable Buying Experience! Not to mention the facilities were very accommodating! Can't wait to buy another car!! More

Great Experience Made an appointment with Corbin Stamper for 1:00 Sunday morning. He was right there ready to go to work on a new car unlike the previous appointment I Made an appointment with Corbin Stamper for 1:00 Sunday morning. He was right there ready to go to work on a new car unlike the previous appointment I had with another salesperson the previous Thursday who was nowhere to be found. Corbin had a car that met my requirement ready to look at. He was very professional and had a great personality. He was able to get me a good price for my trade-in and a good price for my new car. If your in the market for a new car, stop in and ask for Corbin Stamper. More

Awesome Experience!!!!!!!!! We went to McCluskey Chevrolet Sunday just to look and test drive a couple vehicles...ended up purchasing one that day. Bobby Cross made the sales pro We went to McCluskey Chevrolet Sunday just to look and test drive a couple vehicles...ended up purchasing one that day. Bobby Cross made the sales process a VERY smooth and painless experience! He's an awesome addition to your staff!! Thanks, Bobby!! We'll definitely be back!! More

Not Impressed I put an inquiry online and had a salesman call me back. His name was Sean Casey. I told him my horrible situation at home and that I was looking for I put an inquiry online and had a salesman call me back. His name was Sean Casey. I told him my horrible situation at home and that I was looking for a program that would work for me.I told him I was looking in the $4000 or less range for a vehicle with $800 down range. I had some phone problems and had to call him back a couple hours after I talked to him. He tells me that I qualified for the buy here pay here program with 1500 down (they could work with me on this) for an 8000 dollar car. I tell him I don't want to spend that much and he says with the buy here pay here program that is my only option, but he will look into it further. I say shame on McCluskey for taking advantage of people with little to bad credit. Why not offer the cheaper cars to them so they have the opportunity to pay them off. Why make someone get a loan for 8,000 when they are struggling and would be happy with a car loan of 4,000. That doesn't sound like a good business plan if you ask me. I want to thank Sean Casey for all he did to help me and I am just sorry we couldn't do business. I was hoping that because of the big name and popularity of the business that they were really about people. More

Love my new WHITE car! Jim Rooney worked to get me the car I wanted when it became evident that wasn't going to happen in the time frame I wanted we switched gears and he go Jim Rooney worked to get me the car I wanted when it became evident that wasn't going to happen in the time frame I wanted we switched gears and he got me a great price on an alternative vehicle More

Out Standing! Corbin Stamper took, and continues to take Great care of us. He has gone above and beyond the standard of any Salesman I have dealt with in the past. Corbin Stamper took, and continues to take Great care of us. He has gone above and beyond the standard of any Salesman I have dealt with in the past. He demonstrates how what True Customer Service is all about! More

2 Strikes and you're Out! So this is the second time, I enlisted the services of McCluskey Chevrolet @ The Kings Auto Mall. The first time was 36 months ago for a 2012 Cruze le So this is the second time, I enlisted the services of McCluskey Chevrolet @ The Kings Auto Mall. The first time was 36 months ago for a 2012 Cruze lease. They just couldn't seem to gets their ducks in a row. Too many layers and too many sales gimmicks to wade through. So I never even got them to offer a realistic lease price on the car. Strike One. So, here we are at lease end and I am looking for an affordable student lease for a 2014 Equinox. I contact 4 dealerships; McClusky, Voss, Columbia and Castrucci via the Edmunds.com dealer portal. We'll save that story for another forum. Needless to say call or visit the dealerships you choose. I go to McCluskey first and am greeted warmly by a young man, and I give him my info, timeline for purchase and desired model/trim vehicle. We drive a loaded demo. Insult #1. I asked for a base model for an affordable student payment and they show me a maxed out model @ $30k. We go inside and I tell him again my needs and desired (fair) lease payment. That results in a LONG wait to see the 'sales/floor manager'. I love these games. My courteous salesperson comes back and he even can't believe the offer he has to present to me. I try the old fashioned method of writing my offer on the paper and crossing out their other offers. Another LONG wait. Salesman comes back and Poof! The price dropped $10.00! I thanked him for his time and promptly left. From here out I visited two of the remaining three dealers and had similar results. I said thank you and left. The fourth dealer I dealt with the internet sales manager from beginning to end. As each of the dealers checked in over the course of the next few days, I advised them of my lowest lease price and my desired price. I told them each truthful numbers and which dealership had offered the lowest price so far. I decide not to screw with this too long, otherwise it becomes a never ending game of callbacks and misleading offers. I gave them all until Thursday night @ 9:00pm (the closing time at the last dealership). Now it was down to two active dealerships; Voss and Castrucci. Voss lost me when they could not meet my target price while I was at the dealership and ready to take delivery. That left a bad taste in my mouth. Next day the had "re-examined the deal and they could meet my price". Whoa. Magic! I like magic a lot. Anyway, by the 9:00 pm deadline I was sitting in the Castrucci showroom preparing to sign papers. The deal could not be finalized since they had to arrange for a dealer trade for the car. No problem, we'd come back the next day. So here is the final recap of my leasing experience..... -Voss. Old fashioned '4-square' game and tactics. Also, I forgot to mention, this was Voss' second time trying to lease me a car. I had also contacted them on the Cruze lease back in 2012. They pulled the same BS. -McCluskey. Never offered a semi-realistic price for the lease. Said they could beat the best offer if I had some type of substantiated dealer paperwork. Same BS from 2012. -Columbia. Two tips boys. 1) If a customer walks into your showroom, walk over, greet them and offer to help. Its not rocket science. If I have to seek out one of you sitting at your desk playing Angry Birds, you've lost me already. 2) If you contact me because I purchased their before, make that mean something. Make me want to choose you again. Don't forget my name, or what I bought, or the fact that I gave you a fair offer and you choose not to accept it. and the Winner is! Castrucci Chevrolet in Milford. They handled it all using email and courtesy. Kevin Bachman was flawless in his job; selling cars. They not only beat the other dealers on their offer, but, I got more car for the money since they beat MY fair lease price for a Equinox with a higher trim level (additional options) at no additional cost. I hope this helps some folks out there with their future attempts at buying. Be informed. Know your prices, options and trim levels. Be aware of dealer holdback and ALL incentives that are available to both dealer and customer. You will always leave money on the table. That's the way it works. The trick is to agree on a fair amount for the parties involved. Make sure YOU can feel good walking away feeling like you got a fair price and terms. Most of all.........respect. You are the customer. You deserve it. If you don't get it; leave. Also remember to give it in return. Never feel uncomfortable. If you do; leave. One final note......I got a text and call this morning from one of the dealerships who chose not to participate in my buying experience. This after owning the new vehicle for about two weeks. Seems the sales manager wanted to followup (missed sale mandatory phone call I'm guessing). He asked if there was anything to do to get me to buy my new CRUZE from them. STRIKE TWO YER OUT! Good Luck! More