
McCluskey Chevrolet
Cincinnati, OH
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First time buyer at this Chevy Dealership, and may be the last!!!!!!!!!!!!! I received a new Chevy Equinox from my husband for Christmas on December 23, 2013. Well by January 20 2014, I had lost my Equinox last!!!!!!!!!!!!! I received a new Chevy Equinox from my husband for Christmas on December 23, 2013. Well by January 20 2014, I had lost my Equinox to a accident (total lost). So my husband Took me to MCclusky to pick out what I was hoping to be my next new Equinox. Well I found the new one I wanted but it was getting late and they were due to close so we said we would return back to the dealership the next day to sign off on the deal that my husband had arranged, Well my husband had a flat . So I asked my sons fience to take me to MCclusky to pick up the vehicle that was presented to me as the deal my husband had arranged. Now this is where everything begun to change, First I picked up my Equinox and drove it home it seam to ride somewhat rough, but due to the weather we was having I thought that it was road issues, and it was dark outside. Once at home my husband wanted to see that I had in fact picked up my equinox. When your buying a new car or anything new you don't look for anything wrong with it ! No you need to look because we found a big dent in the back passenger door and on top of that it had 3 different tires on it ( and I thought it was the weather) . So when we took car back we showed Amber are sales rep. the dent and the tires and she said they would fix the dent and put new tires on it .when my husband looked over all the paper work he found that they sold me an extended warranty on a new 2014 Equinox that comes with a bumper to bumper??, and also didn't give us all are incentives off on it only giving us $2000.00 when we were to get $6000.00 off + - ? We are to go in tomorrow to see what or if anything they are going to do about all of this we will keep you posted on this outcome ! because this is not the first new vehicle that we have bought but it is at McCluskey Chevrolet and maybe the last . We have never been treated this way and felt deceived like we feel now that it would come down to doing this so that you wouldn't be next that they do this to ! we will keep you posted on out come ! More
Don Butts was knowledgable friendly through and went out of his way to help me. I would definitely choose him again to do business with. He made sure I knew all about my car. He set up on star for me, and of his way to help me. I would definitely choose him again to do business with. He made sure I knew all about my car. He set up on star for me, and I was very thankful for that, as I had no knowledge of this feature. Thank you Don for the wonderful experience at McCluskey Chevrolet. Anna Mower More
We were most impressed with the outstanding customer service we received from Don Butts. He spent time with us and had us test drive both the Equinox and Traverse which we were interested in leasing. service we received from Don Butts. He spent time with us and had us test drive both the Equinox and Traverse which we were interested in leasing. He gave us the information we needed on the vehicles which helped us decide that the Equinox was the better choice for us. He helped us understand our options on leasing this vehicle. Don was able to get everything ready for us when we decided to lease the Equinox and we really appreciated all the time and effort he put into finalizing the arrangements that had to be made so that we could drive “our” car home that evening. More
I gave the high rating because of Donald Butts. He asked me the key question: "What would it take to get your business today". Having a sales background myself,I could appreciate and respect the question.He me the key question: "What would it take to get your business today". Having a sales background myself,I could appreciate and respect the question.He was knowlegable and had a personality that gelled with mine.I'd certainly do business with him again. More
I felt like I was treated fairly and handled with professionalism and respect. The dealership experience is extremely comfortable and up to date. The employees were all courteous and as timely as pos professionalism and respect. The dealership experience is extremely comfortable and up to date. The employees were all courteous and as timely as possible. More
My overall experience was very positive. Paul Cluxton did a great job at explaining everthing necessary for me to make an informed decision. High woudl highly rate Paul to anyone looking to purchase a c did a great job at explaining everthing necessary for me to make an informed decision. High woudl highly rate Paul to anyone looking to purchase a car. More
I came to Mccluskey with a trade in and not so great credit and i walked out with a brand new car (which i have NEVER had a brand new car) everyone I was in contact with made the transition smooth and m credit and i walked out with a brand new car (which i have NEVER had a brand new car) everyone I was in contact with made the transition smooth and made me feel like i was important. When you have not so good credit you tend to feel stupid knowing others know you made mistakes but everyone was truthful and helpful and as always i learned new things that i had no idea about. I would recommend Mccluskey to friends and family even those with blemished credit because i believe you are there to service the customer not to pick apart past mistakes you truly are there to help!!! Mark Hiltz is AWESOME!! More
First time buying a new car and the experience was seamless. Amber was a gem and helped me figure out my payment and financing, and didn't make me feel foolish and didn't talk down to me. She was very seamless. Amber was a gem and helped me figure out my payment and financing, and didn't make me feel foolish and didn't talk down to me. She was very friendly and informative. The deal she got me was exactly what I needed and I couldn't be happier. Mark walked me through my finance paperwork and was just as nice and friendly as Amber. I'd definitely recommend McCluskey Chevrolet to my friends and family. Even other employees congratulated me on my new car. All around a wonderful experience. Thanks More
For the past several months, I had been looking all over For the past several months, I had been looking all over for a used car that fit within my budget, preferably a Dodge Avenger. I had sold my car, but For the past several months, I had been looking all over for a used car that fit within my budget, preferably a Dodge Avenger. I had sold my car, but the guy who bought it was letting use it for a few days so I could find something else, so I was on a pretty quick time frame. Greg Holleran was the salesman who helped me when I went to McCluskey Chevrolet, and he could not done better! He found me a 2013 Dodge Avenger, that was in almost perfect condition, for an excellent price. Since he was new, another salesman, Corbin Stamper, helped him out. The level of professionalism and friendliness from both was great! I love the car, and will definitley be bringing my business back to the lot in the future, as well as refering anyone I know who is looking for a car. More
The reason I am giving Paul Cluxton a score of 5's is that he could not have been more helpful, curtious and profession. He answered all my questions, explained all the programs and help determain which that he could not have been more helpful, curtious and profession. He answered all my questions, explained all the programs and help determain which of the financing options best suited my situation. Doing all this not only made the buying experience pleasant it also, I believed saved me money on the monthly payment. More