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84 Reviews of McCombs Ford West - Service Center
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July 24, 2021
I took my truck to service dept to get A/C diagnosed. Was told I needed a new expansion valve. Warranty covered the repair and I got charged just the deductible. The problem is my A/C compressor clutch still told I needed a new expansion valve. Warranty covered the repair and I got charged just the deductible. The problem is my A/C compressor clutch still cycles on and off every 10 seconds. I’ve been back 4-5 times. One of those times they told me my recirculation motor was the issue however other auto shops told me that it has nothing to do with the cycling of my A/C clutch. Also my cooling fans stay on as soon as I start the truck and stay on anytime I have the A/C on. It’s sounds so loud. The last time I picked up my truck I was again told nothing is wrong with it. Still dealing with the same issue. Not satisfied with the service department. I do not recommend this place More
by Anthony85
Employees Worked With
Bill
July 16, 2021
We had a very bad experience with a recall on our 2020 Explorer. We talked to several people since October 2020 with no help at all till we talked to Bernard at service depth. He got our vehicle in 2 d Explorer. We talked to several people since October 2020 with no help at all till we talked to Bernard at service depth. He got our vehicle in 2 days fixed and gave us updated every day. Red McCombs should have more employees knowledgeable like him. Thank you Bernard ! PS Our Explorer transmission was about to cause us to have an accident More
by Martinez
Employees Worked With
Service Department
April 09, 2021
is a great customer service rep. My recall drop process is a great customer service rep. My recall drop process was fast, I was informed, my pick was fast and easy. Their vehicle washer was operational, is a great customer service rep. My recall drop process was fast, I was informed, my pick was fast and easy. Their vehicle washer was operational, so XXXX, informed me to come back at my convenience for a free vehicle wash. More
by Ford Owner
Employees Worked With
David Pagel/Schedulers/Cashier
March 22, 2021
My service rep, Michael, did a great job. The service department sent a confirmation in a timely manner, I was able to drop off my vehicle on time and the intake process was fast and easy. In addition, department sent a confirmation in a timely manner, I was able to drop off my vehicle on time and the intake process was fast and easy. In addition, the Sevice department was able to get things done in a single day saving me the cost of a rentalOverall experience was excellent thanks to Michael and the entire staff. More
by Maj_wryan
Employees Worked With
Michael
February 09, 2021
Sales people are really nice, and Sierra was fantastic. I got a great deal on a beautiful vehicle. Quick Lane is great, too. But the service department was very frustrating. I had originally come in to get m got a great deal on a beautiful vehicle. Quick Lane is great, too. But the service department was very frustrating. I had originally come in to get my truck serviced for a check engine light. Made the appointment last week. Took off a day of work and arrived at 0745 for a 0800 apt. By COB, they hadn’t even looked at the truck, and said I might have to leave it there for a couple of days before they could get to it. The service rep was perfectly fine with that being “the process.” Like it’s no big deal for people to take off of work and be without a vehicle for a few days. If I hadn’t traded in my truck, I’d still be waiting. More
by Bobby
Employees Worked With
AJ Darwish (finance), Courtney Manjack (sales), Toya Steward, Sierra Palmer
September 05, 2020
Very please how Ms. Toya assistance was, now I have my first brand new truck, she made my dream come true, would recommend my friends n family members to Mc Combs Ford West. Service was amazing, thank you first brand new truck, she made my dream come true, would recommend my friends n family members to Mc Combs Ford West. Service was amazing, thank you. More
by Mapaez1314
Employees Worked With
Toya Steward
May 31, 2020
My name is Ralph and this is my first encounter with Toya. My wife had just purchased a new 2020 Ford Fusion with the help of Toya. Toya came highly recommended to me by my wife...i have to say the pr Toya. My wife had just purchased a new 2020 Ford Fusion with the help of Toya. Toya came highly recommended to me by my wife...i have to say the professionalism of Toya was surpassed only by her knowledge and enthusiasm and determination to get me approved for the financing and get me upgraded and into a nice car. Toya is a huge asset to the MC COMBS FORD WEST FAMILY..She is 5 stars!! THANKS TOYA I WILL RECOMMEND YOU TO MY FRIENDS AND FAMILY!! ...and I will see you again in a few years!!! More
by Sherrian McAnn
Employees Worked With
Toya Steward, Majd Tabrizy, Alex Velasquez
March 29, 2020
Excellentmy best inr=tersal attention Surprised how easy the transaction of the new car purchase went trough and the attention given to my best interest. Mr Majd kept up-to-date throughout Surprised how easy the transaction of the new car purchase went trough and the attention given to my best interest. Mr Majd kept up-to-date throughout the process of the sales transaction. More
by adt0285
Employees Worked With
Majd Tabrizy
December 31, 2019
Helped...but not really Took my '15 Explorer in for the toe link recall that I had an appointment for on 12/23 (but no appointment showed up in the system after I made the ap Took my '15 Explorer in for the toe link recall that I had an appointment for on 12/23 (but no appointment showed up in the system after I made the appointment in September because they were backed up for months) and also had an exhaust smell in the cabin. When I checked in with my service advisor, he did not find an appointment in the system yet he was the one that I had spoken to months back. No apology and acted like I never went in to make an appointment months back. Hand wrote my information on the appointment sheet and left it at that. Asked the dealer to look at TSB 19-2026 for Aluminum Panel Corrosion as well. He clearly saw the paint issues with my hood and said they would get it taken care of. Dropped the vehicle off at 8 am and vehicle was ready at 330 pm which is about how long I was told the recall would take for repairs. I spoke with the advisor on the phone and they stated that the repairs were done on the vehicle but.....my paint isn't covered...but it is. 5 years or unlimited mileage corrosion warranty which the service advisor didn't even know the warranties on this vehicle. Pretty much said take it to another dealer because we won't do anything about it after Ford originally "denied" my claim. Will not be using this dealer again for any service..warranty or not. The service advisor had no idea what was covered and what was not in regards to the TSB. Service advisor had a slight attitude from when I originally spoke with him in September and also when I went in for my appointments in December. Advisor should always have a positive attitude and take care of the customer and not act like you are better than the customer. If you do not know what you are talking about, verify the information first before giving false statements. If you want to build a customer base...you take care of your customers and not chase them away. This did not happen at McCombs Ford West and I will be taking all my service to another dealership. More
by USARMY35L
Employees Worked With
Service Department
