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71 Reviews of McCombs Ford West - Service Center
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March 18, 2024
Worst experience ever at this location and definitely not use their service. Will never buy a truck from them again, to the point I will never buy a Ford again. License plate holder fell off, no damage whats use their service. Will never buy a truck from them again, to the point I will never buy a Ford again. License plate holder fell off, no damage whatsoever to the holder, not even a dent or scratch to it or the bumper. The plastic brackets behind the holder were broke, which was likely caused during the assembly of the vehicle. Apparently Ford tough cannot take mosquito impact. Anyhow. No such thing as a bumper to bumper warranty here. Even purchased extended warranty, no help. These guys take your money and do not own up to what they say. I would advise anyone to take their money and their business elsewhere. Oh and by the way, according to them, they are booked up in the service department until July, and it’s only mid March, not a good look for Ford or the product they are selling. If you don’t believe me try calling and scheduling a warranty service appointment. More
by Steve
Helpful February 28, 2024
Trash service. Clay was a nightmare. The managers were not helpful. Clay delayed me bringing in my truck and then assures me it would be diagnosed within 3 days. Clay was a nightmare. The managers were not helpful. Clay delayed me bringing in my truck and then assures me it would be diagnosed within 3 days. Then he lies about that and says he never said that. Ultimately, for a bed light switch, they could not figure out the issue and gave me every excuse and would not update me. Had my truck for over 31 days and never solved it. I show up randomly and my truck is sitting in a parking lot collecting leaves in the bed not being worked on. Clay continues to be a nightmare and not helpful and combative, love those type of "service" guys. Hope the manager did what he said and had a stern talking to William. My friends mustang had the same issues but not from people but from quality of work. Oh, and they broke my light button and claimed it wasn't them, even though that was the whole reason for bringing it in so obviously they messed with it, plus there were broken pieces still sitting in the bed. They claim to be so busy they just can't help you. All should be fired. This is all true with no exaggeration. I am upset but they gave me no choice and were unprofessional and unhelpful the whole 31 days. Truck still has the same issue and I made a payment without having access to it, thank you for that. More
by kevint27z
Employees Worked With
Clay
January 31, 2024
Andres with the Service Delivery Department provides outstanding service and provided frequent updates. The whole staff is extremely friendly and helpful, even provide shuttle service for rides home. .I outstanding service and provided frequent updates. The whole staff is extremely friendly and helpful, even provide shuttle service for rides home. .I always feel very comfortable there! Would definitely recommend Ford Red McCombs- West for any auto service needs! More
by jeanettecan888
Employees Worked With
Andres Olivares
January 29, 2024
New car buying experience was overall great. It was when it came time for warranty work that the issues arise. The Service Advisors that I have dealt with don’t seem to give any effort to real c It was when it came time for warranty work that the issues arise. The Service Advisors that I have dealt with don’t seem to give any effort to real customer service. I recently had my vehicle in for a warranty repair and they did not follow up with me at all on the status of things. The only way I found out updates was to keep calling them or showing up in person. The desk representative would leave the Service Advisors messages to contact me and they never would. It got to the point where the desk representative got status updates for me instead. I was also I told on a few occasions that the car was out for a test drive to verify if the issue was fixed. I monitored the FordPass app and the car wasn’t moving. Along with that lie, I picked up my car to discover the dash-cam was unplugged from the actual unit. They unplugged it the day I dropped it off. To me this is a shady practice. Almost like they don’t want you to see what times they were actually working on it. I attempted to contact them about the dash-cam issue since I picked up after the Service Advisor was already gone….but once again….no return call to explain. More
by wldchld76
Employees Worked With
Marcus
December 17, 2023
Very friendly staff and keeps you informed. Easy to schedule appointment. I have purchase several cars from the dealership. Easy to schedule appointment. I have purchase several cars from the dealership. More
by Evelyn-m
Employees Worked With
December 16, 2023
The service department here has been nothing short of outstanding. There was a minor factory defect with my new truck, and the service department took care of it. They were extremely easy to work with an outstanding. There was a minor factory defect with my new truck, and the service department took care of it. They were extremely easy to work with and very accommodating. Even though I live an hour away, I’ll continue to come to this dealership for future service. More
by William
Employees Worked With
December 09, 2023
Well stocked, well informed sales people. Kenneth Egle was VERY knowledgeable and helpful about my F150 purchase vehicle. Kenneth Egle was VERY knowledgeable and helpful about my F150 purchase vehicle. More
by mhlavaty
August 11, 2023
Horrible customer service and careless with your property. They ran over razor wire in my vehicle and refused to supply a rental. Would not recommend Beware!! property. They ran over razor wire in my vehicle and refused to supply a rental. Would not recommend Beware!! More
by Freddyfalcon1892
Employees Worked With
Miguel/Cory
