McCombs Ford West - Service Center

Great staff Richard Kroll was fantastic from the moment I told him I was looking to get into a vehicle to the time I was able to drive off in one. It took a week Richard Kroll was fantastic from the moment I told him I was looking to get into a vehicle to the time I was able to drive off in one. It took a week but I was so pleased with the results. He kept in contacted with me to keep me updated on everything from different types of SUVs to prices. He went above and beyond. Now that's great service. Thank you so much. I highly recommend More

New battery replacement All went well & smoothly when I had to get a new battery it was fast and straight to the point. It was explained well & completed quickly. All went well & smoothly when I had to get a new battery it was fast and straight to the point. It was explained well & completed quickly. More

Not so good experience Frances (sales women) really made us feel at ease, welcomed and accomplished. She was very detailed, organized and professional. Sadly our experien Frances (sales women) really made us feel at ease, welcomed and accomplished. She was very detailed, organized and professional. Sadly our experience with this company took a turn for the worst and I’d never recommend this dealership to ANYONE. More

They really are simply the best! We were in the area for a family emergency but had been car searching online for a couple of days! I have a family member who has gotten a vehicle fro We were in the area for a family emergency but had been car searching online for a couple of days! I have a family member who has gotten a vehicle from here, so we decided to try. About two hours later we are walking out with a sealed deal. And we didn't even arrive until almost 8PM... Thank you guys. This is my first brand new off the lot never owned vehicle! More

Outstanding Parts Department Bobby from back counter parts just helped us out again, this time going above and beyond to us what we needed on a Saturday. Bobby's attention to deta Bobby from back counter parts just helped us out again, this time going above and beyond to us what we needed on a Saturday. Bobby's attention to detail along with giving us great prices to keep our Ford Super Duty trucks running is second to none. Bobby is truly an asset to McComb Ford West More

Awful experience! Absolute Terrible experience with this dealership. From finance department, to service department, to broken promises by management! Spent over an hou Absolute Terrible experience with this dealership. From finance department, to service department, to broken promises by management! Spent over an hour and 45minutes in finance because he continued to try and add warranties we did not want! Tried to get me to use ford motor credit with a 6.7% interest rate even though we have perfect credit. FYI they get commission or some type of compensation for using ford motor credit! Contacted multiple times by sales manager to redo survey after purchasing because we did not put excellent, well experience wasn’t excellent then nor did it continue. Service department damaged vehicle, they continued to say that the clear coat that was buffed off my brand new vehicle was because of bird poop! Seriously! Clearly this was bad judgement for the person working on vehicle during service that tried to cover up his/her mistake. Less than 400 miles and I had to make arrangements to bring vehicle back so they could send to their body shop for paint repair, which then came back with more issues. At this point we we’re Promised they would put me in a new one and do an even swap with one exactly like mine with no price difference. After multiple contacts to this person he failed to respond to calls/text about the status of finding new vehicle. We decided to go in unannounced and magically he had supposedly found one that was being delivered next day (although that’s hard to believe when no contact to us was made) and then said I would have to pay more even with a lower interest rate and it would be like trading in a vehicle rather than the even swap which was previously discussed! BUYER BEWARE!!! Total nightmare! All this was done within the first month of purchasing vehicle! More

Problem with New Truck Purchased on a Monday, returned to dealership on Tuesday morning. Fortunately the fix was minor, someone playing with the mirror knocked it out of th Purchased on a Monday, returned to dealership on Tuesday morning. Fortunately the fix was minor, someone playing with the mirror knocked it out of the holder. They got the truck in and fixed in short order. More

HELP WITH PHONE DROVE OFF WITH NEW PU. I WENT IN FOR HELP WITH MY BLUETOOTH AND FOUND MATTHEW GARCIA EAGER TO HELP ME. HE FIXED THE PROBLEM, ASKED WHAT HE DID THERE AND HE SAID HE WAS IN S I WENT IN FOR HELP WITH MY BLUETOOTH AND FOUND MATTHEW GARCIA EAGER TO HELP ME. HE FIXED THE PROBLEM, ASKED WHAT HE DID THERE AND HE SAID HE WAS IN SALES. I ASKED HIM TO GIVE ME A GOOD DEAL WITH A NEW PU. DROVE OFF IN NEW PU.THANKS MAT. More

Happy new Ford car owner I was at McCombs Ford West to get my 2013 Focus serviced. Philip Marlowe came over to the service center and started talking to me about the possibili I was at McCombs Ford West to get my 2013 Focus serviced. Philip Marlowe came over to the service center and started talking to me about the possibility of buying a new car. I had planned to buy a new car but later in the year. Philip spent the rest of that morning showing me cars that matched the criteria I wanted in my next car. He was very patient and answered all my questions and offered sound advise about why I should consider staying with Ford rather than the other options I was considering. Next thing I know I'm test driving a Ford Eco Sport and finding it has all the specific features I want, except being the wrong color. In no time at all, Philip went to another dealer and found the exact car I requested. After that he just closed the deal. I emptied out my Focus and left the lot in a new car. Since then, Philip has continued to help me to understand the many new features my new car has. He is committed to making sure I'm a happy McCombs West customer. I will recommend him to any of my friends who are looking to buy a new car.... More