Healdsburg Chevrolet

They did the right thing to get me in a new Chevy Bolt when my lease was expiring when my lease was expiring More

Terrible Service My son took his new (to him) car into McConnell for service. They saw an inexperienced young man coming a mile away, and the figured they could charg My son took his new (to him) car into McConnell for service. They saw an inexperienced young man coming a mile away, and the figured they could charge him whatever they wanted. They charged him $200 just to diagnose the problem with the A/C. They did not tell him they would charge him to diagnose the problem until after it was done. Also the going rate for diagnosing Aveo A/C system is $0-$88! Not only that, but the quote to complete the repair was double what other mechanics will do it for locally. The response my son got was complete apathy to his situation. After all, what's a couple hundred dollars to a car dealership? It sure makes a huge difference in the life of a high school student! I attempted to contact the service department about it before posting a review, but they didn't bother to respond. More

Glenn is the man! This is hands down the best dealership! I owed $15k on my vehicle and it was only worth $5k. Not to mention it had 115k miles. Every other dealership This is hands down the best dealership! I owed $15k on my vehicle and it was only worth $5k. Not to mention it had 115k miles. Every other dealership wouldn't even look my way. I contacted Glenn and he said come on down I'll take care of you and we will get you in a new vehicle. Got to the dealership around 6pm. Glenn showed me some vehicles that could possibly work. Since all the banks were closed by the time we looked at a few cars he told me he would contact me the next day with a deal. He didn't disappoint! He called me late morning and said " we got us a deal. When can you be here?" A few hours later I walked away with a 2017 Chrsyler 200! The process was very fast and smooth and Mike the finance manager had me in and out in no time. If I could give more than 5 stars I would! I will never buy a vehicle from any other dealership and will recommend and speak highly of Glenn and the staff here! More

Highly recommend this Dealership I highly recommend this dealership. They are very thorough and friendly. They go over and above to make sure that your safe and all your needs are me I highly recommend this dealership. They are very thorough and friendly. They go over and above to make sure that your safe and all your needs are met. I won't go to any other dealership and I live close to other dealerships. I love them and give them 5 plus stars. More

Very poor customer service or assistance. When we Very poor customer service or assistance. When we bought our nee 2006 Chevy truck we also purchased an extended warranty. The dealership explained Very poor customer service or assistance. When we bought our nee 2006 Chevy truck we also purchased an extended warranty. The dealership explained it was money back. Have a flyer in our paperwork to prove it. Fast forward to this year. Contact dealer to start refund process and dealer claims we declined the money back coverage on the warranty. Who would decline a money back guarantee? We believe there was a paperwork mistake made at the time of sale, and all McConnell can say is we should have read our contract better. How's that for customer support. Took the dealership to small claims court and won our case. Now the dealership has decided to appeal the case. I guess to drag it out further and make this as expensive to us as possible? The facts in small claims court will remain the same facts in Superior Court. Not sure how an attorney will change that. Oh wait, it won't, just gonna make it more expensive. Stay clear of this dealership if you ask me. More

My husband and I were interested in purchasing a minivan for our growing family, so we did some research online and found that McConnell's had 4 in stock that we were interested in. We instantly noticed tha for our growing family, so we did some research online and found that McConnell's had 4 in stock that we were interested in. We instantly noticed that their prices were significantly lower than prices listed from dealers in our part of the Bay Area, so we decided to take the family on a nice drive to Healdsburg, CA to check them out. When we first arrived, the salesman Marshall Brant showed us where the minivans were located and invited us to check them out and was not pushy at all. He was knowledgeable about the vehicles, very friendly, unpretentious, and made us feel at ease even when my two little kids were going nuts playing in the minivans. We were given a great deal and I drove home in my 2012 Chrysler Town & Country a happy woman. More

I would highly recommend buying from this dealership.. We did everything on line.. Drove 3 hours to get our new truck.. From the time we arrived until we left, we were treated like family.. Thanks Mconnell c did everything on line.. Drove 3 hours to get our new truck.. From the time we arrived until we left, we were treated like family.. Thanks Mconnell chevrolet for making it possible for us to get the truck of our dreams... More

My father and I walked into McConnell Chevrolet late in the afternoon on father's day. Peter was about to leave for the day, but let my father and I each take a test drive in the new 2013 Camaro they had the afternoon on father's day. Peter was about to leave for the day, but let my father and I each take a test drive in the new 2013 Camaro they had sitting on the lot. I was sold on it from day one, and worked with Peter the next day to find the right color and options I wanted, of which there were only 2 left. We went over the options of each car, and after a week of going back and forth I decided upon one of them. A few days later and it was ready to pickup, but Peter wasn't in so Marshall helped me in his place. There was absolutely no hassle over the price, of which I feel I got a more then fair deal on, and there wasn't any pressure throughout the whole experience. Except for OnStar, which was entirely out of there hands, but was still an annoying, if but humorous experience. Marshall had the whole spiel down to memory, and was mouthing what the OnStar lady was saying. We were both doing our best not to crack up during the whole process. All in all, I highly recommend McConnell Chevrolet, and would gladly do business with them again! More

A wonderful experience, very friendly service and a price that was very competitive. Any questions were answered with respect and I was not pressured or hurried. I will recommend this dealer again. that was very competitive. Any questions were answered with respect and I was not pressured or hurried. I will recommend this dealer again. More

I have bought 4 new vehicles in the last 10 years from dealerships in Santa Rosa and Petaluma and have never been treated so well as I was from Kelly, Marshall, Mike, Cindy and Bruce McConnell. I was look dealerships in Santa Rosa and Petaluma and have never been treated so well as I was from Kelly, Marshall, Mike, Cindy and Bruce McConnell. I was looking for my dream truck, a 2013 Silverado, Crew, Duramax LTZ fully loaded and I searched for the best possible deal from Santa Rosa to Marin and always got the run around on price and some of the salesman were flat out rude! I decided to browse the net for other dealers in the area and came across McConnell and they had what I was looking for. I called and talked to Kelly about the truck, went in a saw Marshall, made a smoking deal (And not one dealer could come close), sat down with Mike from finance, was out within 30 Min, and all with a 2 year old! After I was done signing I met Bruce McConnell the owner, which was a super nice guy. I got home and realized there was a mistake on the paper work and there was $500 difference in what we negotiated, so I called Bruce McConnell the owner and told him what had happened and he said no problem I am signing a check and it will be in the mail today. Ps. When do you ever get to talk to the owner of a company to work out mistakes like this and it gets taken care of while your on the phone! More