My wife and I were looking to upgrade our vehicle with a baby on the way with a low-mileage used Subaru. My wife and MIL went to McDaniels around July 2019 and was shown several new and used models from a car salesman (I did not catch his name; will refer to as Salesman A). They had a great experience and left with a Forester in mind.
I returned with my wife a few weeks later and when we asked for Salesman A we were told "he didn't last long" and were assigned James Harper instead. Mr. Harper was kind and very knowledgeable about the cars. However he kept insisting we try out features even though we were both familiar with them already. We had told him we were not interested in test driving, because again we had both driven one within the last 3 months, but he insisted. It was no harm, just aggravating. Since we were looking for a used Forester, to which they didn't have any on the lot that day, Mr. Harper took down both of our phone numbers and emails on the sheet of our photocopied licenses. He said he would call us as soon as something came in.
Thus began 12 weeks of me actively trying to contact him about cars listed on their online inventory and getting little to no response. At least 15 attempts of me contacting him to inquire about a vehicle and 4-6 vehicles that fit our budget.
One of the more frustrating "cars that got away" was one that exactly fit what we wanted. It was just listed online (I checked it daily) and I contacted him immediately. I left a message at 1:30pm. I left another message at 3:15pm. No call backs even though the person answering said he was walking around. I finally got a hold of him the next morning at 9am and he says "oh that car might be available or someone just got it". Confused, I said "please let me know immediately as I am very interested." I called him back at 5:30pm and he said "oh yeah, it had been on our lot for two weeks and someone just came in and grabbed it" I replied "if it was there for two weeks, why didn't you tell me?". Mr. Harper replied "oh oh I didn't mean that, it has not been available for that long or I would have definitely called you".
After being led in circles for months, I reached out to the Subaru dealership in Spartanburg and drove up two days later to purchase a car in October of 2019. I never informed Mr. Harper that we had purchased and he still has not contacted me.