McDavid Ford

This is my second purchase from this dealership And I will say that everyone was great up until the sale , the salesman Jerry went above and beyond to make sure I was taken care of through the whole proc will say that everyone was great up until the sale , the salesman Jerry went above and beyond to make sure I was taken care of through the whole process from start to finish , as far as the rest of the folks I worked with it was crickets , the finance department did not return any emails after I got them the paperwork they needed , so I had to have the salesman find out , customer service not only never returned my texts but also never returned my phone calls about weather or not the vehicle was ready , with that going on and this being an online purchase those things should not of happened, customer service is all a company has and with our it let's just say not sure if I would buy there again. Thankfully the salesman cared enough for the client to provide the information that was needed . Robert R. More

I took my car to the dealer to fix a recall on it. I was told that fixing the recall takes three hours. They have to take the trunk apart to fix or replace the rear backup camera. Was told it couldn’t I was told that fixing the recall takes three hours. They have to take the trunk apart to fix or replace the rear backup camera. Was told it couldn’t get done that day but they could send someone to my house the next morning to fix it. The next day came the repair man came. He was here 15 minutes said he was done and left and I have no clue what was done to my vehicle as I did not get any paperwork. This is not the first time I’ve had problems with the service department. They had my car before to fix my back up camera I went in at 8 AM that day by 5 PM. I’d heard no word on my car being ready. I called to the dealer. They say that they’re working on it. I go to the dealership to find my car has not been touched that entire day and was told that other people had come in with other problems that were more important than mine for the holiday weekend And they repaired and fixed other people’s vehicles why mine sat there all day long nothing was done I would not trust this dealership for anything More

Was mislead about the price and financing. They were not very truthful with us. Not very happy They were not very truthful with us. Not very happy More