McDavid Ford

Attempted to purchase a truck for the advertised price and they added $4000 in adds that are not listed on their website nor any third party website. I tried to negotiate the adds and was told I had to p and they added $4000 in adds that are not listed on their website nor any third party website. I tried to negotiate the adds and was told I had to purchase all the add-ons or I could not receive the listed advertised price. VERY disappointed that a dealership continues this horrible practice. More

Ordered a new vehicle from Ford thru this dealer. Sales person would not guarantee price would be at MSRP in writing, only verbal. I went thru with the deal, but when asking for a trade-in assessme Sales person would not guarantee price would be at MSRP in writing, only verbal. I went thru with the deal, but when asking for a trade-in assessment they low-balled my trade and made up a list of "needed repairs" that were estimated to cost about 2-3X what was true (even if the repairs were actually needed, which they mostly weren't). New vehicle was delivered, sold to me at MSRP as discussed, but I did my trade thru Carvana (they paid $7500 more that McDavid offered). Just not a joyful experience overall - won't go back again. More

I was interested in pursuing a truck that was in service waiting for a part and after a month of back and forth with the sales team and sometimes waiting for days for them to respond to my questions they ga waiting for a part and after a month of back and forth with the sales team and sometimes waiting for days for them to respond to my questions they gave me a very low number for my trade with no explanation where that number is coming from. Unfortunately, I had to deal with them because they had the truck that I wanted. After all, this was very bad experience. More

Such difference in dealer since my wife and I worked there for years, Found vehicle we wanted. Called and talked to sales representative. Went to look and seemed none of sales wanted to deal with old p there for years, Found vehicle we wanted. Called and talked to sales representative. Went to look and seemed none of sales wanted to deal with old people. Finally one took us but they didn't know where the vehicle was. We purchased the vehicle on Dec 30 and knew if they didn't get ready on Sat that it should be ready Tuesday. Never got any updates on time. Around 3 o'clock we went to check. They had to find it again. Couldn't find any sales reps that we had talked to. Finally one that seemed to care de delivered it. Not sure if any service was done. Tires needed rotation, battery cables corroded, no keyless entry code, no key, no owner manual. Price changed from what was listed on website when put on paper. My fault for not catching this. We didn't work there under Autonation, thank God. No we didn't purchase a fancy new vehicle just a well maintained Lincoln Navigator. In my day of working there it should not matter. Sales managers and General managers would not have let this happen during old school days. Sure is not Texas Motors Ford. Rating 0 but had to click the 1 star More

I have bought a vehicle (Ford Expedition 2019) on August 12, 2023 from McDavid Fort worth. The car was missing the middle row middle seat. The salesman Tek Doko has informed me that the seat has been ordere 12, 2023 from McDavid Fort worth. The car was missing the middle row middle seat. The salesman Tek Doko has informed me that the seat has been ordered but not delivered yet and he gave me the option to put it in myself or the dealership can take care of that and due to the dealership is almost one and half hour away from me, I asked him to ship it to me and I will put it in (install) myself. The Salesman added a document to his file that the dealership owes me the middle seat. when they gave me all the documents they did not add this page/document to the documents they mailed to me. anyway I gave the salesman almost 3 months before I gave a him a call and asked for the Seat, he did not know what I am talking about it and he totally forgot about it but he checked my file, he found the owe me document and he informed that they have not ordered yet but he will ensure to get the seat ordered on that day which is I think was back on November 2023. I have left a google review and they replied to me and asked me to call Ali Benli or Brian Bertschy . I have called both of them and none answered my call, I left a Voice message and both ignored it. I can't imagine a dealership like yours treat their customers like this. I will keep escalating, calling and reach out to McDavid Corp or Ford itself until I get my issue addressed and resolved. Please help a client that trusted you and left multiple dealerships and drove 100 miles to buy from you. Thanks, Mohd Alatrash More