McDonald GMC Cadillac - Service Center

Iam 55 years old and have purchased at least 20 vehicles Iam 55 years old and have purchased at least 20 vehicles in my lifetime, having experienced a wide range of sales and service problems over that tim Iam 55 years old and have purchased at least 20 vehicles in my lifetime, having experienced a wide range of sales and service problems over that time. It always seemed that the dealership would have a great sales staff and then I would find out that the service was unnaceptable, or vice-versa. That is until in 2007 I made my first purchase from MacDonald Cadillac in Saginaw Michigan, who still suprises me with the best sales and service that i have ever experienced. Being a farmer and owning several tractors and various machinery, I have come to expect fast and accurate service diagnosis when i have a mechanical problem, and when i am dealing with weather and a certain window of time to harvest my crop you quickly learn which dealers stand out in the crowd, and i have finally found that hidden gem for my auto sales and service at McDonald, located in Saginaw Michigan, and would highly recomend this dealership to anyone who wants to have their vehicle diagnosed and repaired properly with only one visit, because for me time truley is money and and this dealership knows how to get it done Bernie Bittner President: Bittner Farms More

I received prompt and polite service. I felt "total honesty" in what needed to be done to my car after I had an oil change was lacking. When I told the consultant I had gotten another opinion regardin honesty" in what needed to be done to my car after I had an oil change was lacking. When I told the consultant I had gotten another opinion regarding a leak and looked underneath and talked to the mechanic, I was not happy. The mechanic told me they had a new mechanic who did not know the difference between a leak and seepage. Really!!! Everyone I have told this story to has gotten quite a chuckle out of it. I also felt I should know exactly what GM was being billed for the service I received since the car is "certified". The consultant gave me an estimate of the work to be done (which I still question if it was legit.) totaling approx. $500. The "seepage" did not of course have to be repaired. The quote was given before the consultant knew the car was "Certified". I think basically the problem stems from my being over 55 and a woman. More

From the moment I walked into the dealership, I was treated with respect. The service was outstanding! Their shuttle service took me to work AND picked me up --- on time, too. The repair was completed treated with respect. The service was outstanding! Their shuttle service took me to work AND picked me up --- on time, too. The repair was completed in a timely manner and when I arrived to pick up the car, it had been hand-washed and vacuumed...a very nice touch. Angie was very thorough with explaining the repairs and kept me informed of the status. Kris (the cashier) made the whole experience of having to pay for the repairs a bit less painful with her smile and friendliness. She should be Employee of the Month every month, in my opinion! I would definitely recommend the McDonald dealership to anyone who wants to feel like a VIP. More