McDonald KIA

I was looking into getting KIA for my first time Tony had me drive several different vehicles so that way I could find the right car. Highly recommend Tony on helping you find the right Kia. me drive several different vehicles so that way I could find the right car. Highly recommend Tony on helping you find the right Kia. More

Tony has been absolutely fantastic! He was always there to answer my questions. He actually listened to what I was looking for and followed through! Everyone else was very accommodating He was always there to answer my questions. He actually listened to what I was looking for and followed through! Everyone else was very accommodating. More

Made it very easy to trade in my old car and leave with a new one new one More

Anthony Allen and the rest of the McDonald KIA staff were friendly, courteous, and made buying a new car a lot easier than was expected! friendly, courteous, and made buying a new car a lot easier than was expected! More

Everybody has great customer service! I had a great experience and all my questions were answered. I had a great experience and all my questions were answered. More

The service department is horrible. I had to wait 3.5 hours just to get my van diagnosed because my air conditioner wasn’t working. Then wait another 30 minutes just to get it approved I had to wait 3.5 hours just to get my van diagnosed because my air conditioner wasn’t working. Then wait another 30 minutes just to get it approved for warranty to pay to fix. Then they said they had to order a part and it would be in on 4/24 and they would call me when it came in. I waited a couple days after 4/24 to call and see if they had part to do repair. Of course they were just about to call me and the part came that day. I scheduled an appointment to do the repair and was told it takes a couple hours. After 2 hours. I asked how much longer was told 1 hour. After 3.5 hours of being there I asked again how much longer because I had 30 minutes and I had to leave to pick up kids from school. I was told they were have some issues with the machine to recharge air conditioner. I waited another 20 minutes and told them I have to leave in 10 minutes to pick up my kids from school. The service worker got very rude with me saying he can only move so fast and had to process paperwork. First of all I waited 4 hours for them to do this repair and then he gets an attitude with me because I have to leave to pick up my child from school. They took double the time to do the work and no apologies for my wait. I will not be going back to the dealership for anything. More

Do Not Trust This Dealership – Deceptive, Incompetent, and Dishonest If you are considering doing business with [Dealership Name], run in the opposite direction. My experience has been an absolute nigh and Dishonest If you are considering doing business with [Dealership Name], run in the opposite direction. My experience has been an absolute nightmare—filled with lies, delays, damage to my vehicle, and complete incompetence. I wouldn’t wish this on anyone. 169 Days in the Shop – A Car I Couldn’t Even Drive I purchased my vehicle on July 9, 2025, and within two weeks, the dealership fired its entire staff due to what I was told were shady practices and poor management. That alone should have been a red flag. Since then, my car has been in their shop for 169 out of the 252 days I have owned it—67.3% of the time. From the start, this dealership showed its true colors—selling me a car with an engine full of sludge, then botching the repair by forgetting a crucial part and forcing me to wait an additional three months for them to fix their mistake. They left my vehicle sitting in the Virginia sun for over a month before agreeing to repair it—only doing so because they knew I had a strong legal case against them for selling a car in this condition. Finally Returned—Damaged and Devalued After 119 days of waiting for this last round of repairs, my vehicle was finally returned to me—with a dent in it. Not only did they take months longer than necessary, but they also returned my car damaged. Their lack of care and professionalism is truly staggering. To make matters worse, they charged me $500 for repairs that were only necessary due to their own negligence. Instead of properly fixing the vehicle, they replaced the engine with a Frankenstein engine—a mix-and-match engine that dramatically depleted the value of my car. Rather than making things right, they left me with a vehicle worth far less than what I paid for it. Refusal to Provide Transparency Despite multiple requests, they never provided pictures of the removed parts to prove that the repairs were even completed. I was also never given a valid explanation for why a repair that should take 6 to 10 hours per industry standards took over three months to complete. Bill McDonald, Brandon Bethume, and Casey Hiltz Cannot Be Trusted These individuals played key roles in the deception, delays, and complete disregard for professionalism throughout this ordeal. If you are dealing with any of them, be extremely cautious. Final Warning to Potential Customers I have zero trust in this dealership, their mechanics, or their management. The only reason they even attempted to complete these repairs was because they knew they were legally obligated. If they had their way, I would have been left with a defective vehicle and a mountain of repair costs. I will be filing formal complaints with the Attorney General’s Office, the Better Business Bureau, and every major consumer protection agency. I will also be warning potential customers at all three of their dealership locations about their shady practices. If you value your time, money, and peace of mind, do not do business with this dealership. They are scammers, and I would never trust them with another dime of my money. More

AJ helped us on the car! It was fast, easy and we got a great deal! It was fast, easy and we got a great deal! More

Very professional and very helpful and thorough! Would highly recommend to anyone else if they are interesting in a car! Would highly recommend to anyone else if they are interesting in a car! More

He did a great job, helps us with the purchase online and satisfied all of our needs. We would highly recommend him. satisfied all of our needs. We would highly recommend him. More